The experience was terrible and I called from my cell which meant they used a lot of my minutes because they were having technical difficulties on their end and also I could barely understand her due to her strong Asian accent.I had to spell everything I said out to her and she repeated then spelled it back.(so annoying)I hate to have to call back when the phone arrives this was so awful.Why cant they have a customer service center somewhere here in the US,would give people here jobs as well as make the call more pleasant and tolerable,just a thought.However I am thankful for the free phone so I guess you get what you "PAY" for.Lol
Product or Service Mentioned: Safelink Wireless Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I liked: Tolerate, Free 250 minutes.
I didn't like: Emergency shut off, Not being able to understand the reps.