Lake County, Florida
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2.3
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The experience was terrible and I called from my cell which meant they used a lot of my minutes because they were having technical difficulties on their end and also I could barely understand her due to her strong Asian accent.I had to spell everything I said out to her and she repeated then spelled it back.(so annoying)I hate to have to call back when the phone arrives this was so awful.Why cant they have a customer service center somewhere here in the US,would give people here jobs as well as make the call more pleasant and tolerable,just a thought.However I am thankful for the free phone so I guess you get what you "PAY" for.Lol

Review about: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Tolerate, Free 250 minutes.

I didn't like: Emergency shut off, Not being able to understand the reps.

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MattSL
#1176818

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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