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My smart phone from Safelink was shipped on 9-1-2017 and I received it a week later. I loved my new phone and the service was great, however my phone was lost/stolen a week later and it was downhill from there!!!

I called customer service immediately to deactivate the phone and I was told that I wasn't elgible for a replacement phone but if I had an old phone lying around the house I could transfer my service to it, and in 90 days I could reapply to safelink and get a new smart phone...what a joke because the customer service rep didn't tell me that for those 90 days I would be without Safelink services! So unhappy

Product or Service Mentioned: Safelink Wireless Cell Phone Replacement.

Reason of review: Poor customer service.

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Hi. I’m Matt from SafeLink Wireless.

I do apologize for the inconvenience that you've experienced.

Let us further discuss and check your account to resolve that issue. Please send us an email with your account information to to further assist you.

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