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My smart phone from Safelink was shipped on 9-1-2017 and I received it a week later. I loved my new phone and the service was great, however my phone was lost/stolen a week later and it was downhill from there!!!

I called customer service immediately to deactivate the phone and I was told that I wasn't elgible for a replacement phone but if I had an old phone lying around the house I could transfer my service to it, and in 90 days I could reapply to safelink and get a new smart phone...what a joke because the customer service rep didn't tell me that for those 90 days I would be without Safelink services! So unhappy

Review about: Safelink Wireless Cell Phone Replacement.

Reason of review: Poor customer service.

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MattSL
#1401553

Hi. I’m Matt from SafeLink Wireless.

I do apologize for the inconvenience that you've experienced.

Let us further discuss and check your account to resolve that issue. Please send us an email with your account information to tracfone@fb-tracfone.com to further assist you.

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