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A sim card was sent to me so I thought I was approved for a re-certification of my Safelink account as they also gave me a new enrollment ID number. I knew the new sim card would erase my contacts, photos, recorded videos, Notepad notes, and Memos and did not want to put it in my old phone, so I waited a couple of weeks or so and bought a new one.

In the meantime, I lost the minutes for that month. I called Safelink and was told that they must mail be a new phone. The man also said he would put a rush on it. I waited and did not get my minutes for that month.

When I called back, I was told that there was no notes about sending me a phone. I lost another month of minutes. I called back today and was told that there is no record that I re-certified. I told the man that I am going to another company.

The man was nice and spoke better English than most of them but he got the brunt of my anger as I told him I am going to another company and told him to spread the word.

I think I will purchase my minutes from another company. This is not fair as I am entitled to free minutes, but I do not care anymore.

Product or Service Mentioned: Safelink Wireless Account.

Reason of review: Order processing issue.

Preferred solution: Let the company propose a solution.

I liked: Their patience.

I didn't like: Being called sir when i am a woman.

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Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

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