3 comments

FURTHERMORE I BOUGHT A NEW PHONE AND WANTED TO TRANSFER MY SERVICE TO THE NEW PHONE, I CALL SAFELINK AND INFORMED THEM. THEY ASKED THE SERIAL NUMBERS OF BOTH PHONES, I GAVE IT TO THEM.THEY SAID THEY'LL SEND ME A SIM CARD TO PUT IN THE NEW PHONE.3 HOURS LATER, BOTH PHONE STOPPED WORKING.

I RECEIVED IT AND PLACED IN THE NEW PHONE, IT SHOW THAT THE SIMS CARD WAS NOT REGISTERED. AS IN NOT IN SYSTEM. SO MY PHONE CAN'T WORK BECAUSE THE SIMS CARD HAS NO PROGRAMMING. I'VE BEEN CALLING TRACFONE/SAFELINK FOR THE PASSED 10 DAYS ABOUT THIS ISSUE, I'VE TOLD OH I CAN'T DO ANYTHING ABOUT IT.

BECAUSE THE SUPERVISOR IS NOT HERE, OH UR SERVICE NEEDS TO BE TURNED ON, IT SHOULD BE ON WITHIN 24 HRS. AFTER 24 HRS OF NOTHING I CALL AGAIN, AGAIN IN 24 HRS.

WHAT I LAST HEARD WAS THE SERVICE WILL BE ON IN 4 HRS, BUT NOTHING. THIS SERVICE IS BEEN PAID FOR ALREADY, I COULD NOT USE MY SERVICE FOR OVER 10 DAYS, HAVE CALLED OVER AND OVER, 4 ZERO

Review about: Safelink Wireless Phone Service.

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Anonymous
#881505

My phone broke and went and got a new phone . I ask to have my number transfer but insted without knowing they gave me a new number..had to call them more than times to try to get m old number back it never happened so I told them to shut the phone off for good and that I never want to deal with a bunch of idiots anymore. This people cant even speak or understand english....worst service ever!!!

MattSL
to Mary #888134

Hi Mary. My name is Matt.

Sorry for the trouble.

For further assistance with your issue, you can send me an email to SL.CorpResolutionTeam@safelink.com. Thanks.

MattSL
#878855

I am Matt and I work with SafeLink. Let me help you get this resolved.

Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away.

Include your name, contact number and your cell phone number or phone serial number. Just copy and paste your comments from the blog and include it in your email.

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