Skip to content
Write review For Business
  • Login

Safelink Wireless Questions and Answers

Advertisements
0 symbols (min 100)
Submit answer
Question:
Top Question
#61854

Where is my safelink phone.

I applied for service was approved Jan the 7 I've not got my phone or heard anything from you all.i fell like I've been scammed.i called coustomer service he put me on hold 1.hour and 33 min.would not help me I called three times.im contacting me a lawyer.

0 symbols (min 100)
Answer:
by #2037249

i've also been scammed by safelink wireless they also lied to me about free unlimited call and text its not free they scammed me and they are held responsible and im not paying the bill is their a way i can report them this isent the first time

by #2035559

Apparently the program isn't providing the phones anymore. At least that's what happened to me. I think it was left on a plane. I had to wait for my brother to send me his and him but his wife a new one.

by #1982704

According to the Safelink Wireless help section, once your application has been approved, you should receive your Safelink Wireless phone within 5 to 10 business days via US registered mail. You should be able to check the status of your order at safelinkwireless.com.
To get more information about when you should get your phone, please contact the Safelink Wireless customer care team:
  • via the company's social networks.

Support is provided 7 days a week: 8:00AM - 12:00AM EST.

View more answers (2) Hide answers Give your answer Answer
Question:
#66567

Why can't I make calls or send texts.

0 symbols (min 100)
Answer:
by #2000830

According to Safelink Support, there are a few reasons why you might not be able to make or receive calls:
  • Airplane Mode;
  • A weak or no signal;
  • 3rd party applications not working properly.

There are also a few reasons why your smartphone/device might not send or receive SMS and MMS messages:
  • No connection to mobile data;
  • Issues with the Messaging app;
  • 3rd party apps not working properly.

    • For further assistance please contact Safelink Customer Care by submitting your request on the company website.

    View
    Give your answer Answer
    Question:
    #61189

    How can I get a new safelink phone and renew my account.

    I'm trying to get a replacement phone and sim card somehow my phone has come up gone and I haven't had it in a couple years and now I'm having a hard time and I need a phone and I don't know how to reapply or anything I need help and step by step instructions on what to do to get my service back!!!

    0 symbols (min 100)
    Answer:
    by #2035560

    https://***/Enrollment/Safelink/en/Web/www/default/index.html#!/newHome This is how to renew. They're kinda cheap on phones now, they really want you to bring you're own. Good luck. If you have Food Stamps, Medicaid, any assistance like that, you are immediately eligible. Times are tough, I wish you the best. Cathy Murphy

    View
    Give your answer Answer
    Question:
    #56018

    Can I get a new phone.

    My phone doesn't come on I tried a new battery but phone still does not work. What can I do number is 813 534 ****.

    0 symbols (min 100)
    Answer:
    by #1955431


    Unfortunately Safelink FAQs don't provide any information about phone replacement. Try contacting Safelink customer support by phone at 1-80*-723-3546.

    View
    Give your answer Answer
    Question:
    #34180

    I have lost my cellphone. # 337-***-*****.

    I have lost my cell phone.

    I have been looking for it all month.

    I was not able to sign in for February. What will happen to my plan?

    0 symbols (min 100)
    Answer:
    by #2039737

    Call the customer care line at the borrow or the page. If you have a replacement phone, they can set you right up on that same call. Good luck. Carhy

    View
    Give your answer Answer
    Question:
    #32189

    How to bring my own phone to existing service and get it to work.

    Then all my re-enrollment just have not had a phone or the 99 cents to get the SIMs

    0 symbols (min 100)
    Answer:
    by #1832148

    As stated at freegovernmentcellphoneguide.com, customers can either use their phones or update to a modern phone with more features. Safelink Wireless provides a list of phones which are compatible with Safelink phone service.
    To get more information about compatible phones, please
    • contact your provider to find out which phones work with your service;
    • go online to research the phone and the features.

    View
    Give your answer Answer
    Question:
    #24477

    Where is my replacement phone.

    0 symbols (min 100)
    Answer:
    by #1779679

    According to the Safelink Wireless replacement policies, if you received a damaged Safelink phone, you should reach out to Safelink Wireless customer service at 800-378-1684. After you have informed about damage, you will get a replacement phone within 10 business days. In case your phone was lost or stolen, you may need to pay for a replacement device. Based on SafeLink Wireless FAQs, you may request and receive only one replacement phone.

    by #1817803

    Safelinks phones are better more mins but Assurance is way better customer service and they have no problems replacing ur phone. Their phones aren't the best but as long as u don't stay sling periods at a time on the internet it will be fine.

    Question:
    #23210

    how do I report my phone lost or stolen.

    my phone was taken out of my car while I was in the store. I have been trying to contact somebody for 2 weeks now

    0 symbols (min 100)
    Answer:
    by #1768936

    According to the SafeLink Wireless Terms and Conditions, to report your phone as lost or stolen, you must reach out to the SafeLink Wireless customer service team by phone at 1-80*-378-1684. All reported lost or stolen phones will be permanently deactivated.
    Please find more details regarding this issue given in the article “SafeLink Wireless VS Assurance Wireless: Which Cell Phone Service Is Better?”

    View
    Give your answer Answer
    Question:
    #22815

    Can I file an insurance claim for a broken phone.

    I accidentally dropped my phone and screamed all broken and displaying a white screen

    0 symbols (min 100)
    Answer:
    by #1765173

    According to the Safelink Wireless warranty policy, all the phones have a 1-year limited warranty. However, this warranty covers only products with defects. As you have dropped the phone, the warranty doesn't cover its repair.

    View
    Give your answer Answer
    Question:
    #22787

    Can you guys fix my phone so I can make phone calls.

    Can you guys fix this phone so I can make phone calls

    0 symbols (min 100)
    Answer:
    by #1765177

    According to the Safelink Wireless warranty policy, Safelink phone has a 1-year warranty. In order to claim warranty service, you should call Safelink Wireless technical support at 800-378-1684

    View
    Give your answer Answer
    View more (58)
    Ask a Question About Safelink Wireless
    0 symbols (min 100)
    Safelink Wireless
    Reviews Contacts Q&A