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This is horrible we have tried to get a phone re-certified and with no success. Customer service was NO HELP what so ever.

This is supposed to be a service for people in need and with disabilities. A person with disabilities should not have to go through what this person has had to go through. I am extremely disappointed with the service and customer service. The lady on the phone was from a different state and was not able to accomplish ANYTHING!!!

I would like to express the frustration and anxiety this has caused to the disabled phone owner. Please find a way to make this process much easier.

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

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Hi. I'm Matt from SafeLink Wireless.

We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to and we will gladly assist you.

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