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I called the #listed on the web site and the guy (if I understood him correctly) said that my acct. has been cancelled because of something I did on line when I tried to recertify my acct.!

#1 I need to recertify and I need a new phone. the phone that I got when I entered this program is not holding a chg and several of the buttons stick. i told the guy this and he said i have to reapply! now i'm trying to reapply and am getting NO WHERE!

i need help.

i'm elderly, on Disability/SS and why is this being so difficult? ugh!!!

Product or Service Mentioned: Safelink Wireless Account.

Reason of review: Poor customer service.

Preferred solution: need a CSR that speaks english please! .

Safelink Wireless Cons: Need to speak english.

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Stephano
#1758341

I don't currently have a phone number so I can't recertify for a new phone that is broken

Anonymous
#1753618

YESHAVE CALLED SEVERAL TIMES TO RECERTIFY MY ACCOUNT I DIDT OVER THE PHONE TOLD ME I WAS APPROVED FOR ANOTHER YEAR STILL NO SERVICE SINCE JUNE????????WHAT IS GOING ON V CALLED BACK AND WAS TOLD I WOOULD GET APPLICATION IN MAIL ALMOST 3 WEEKS AGO STILL NOTHING?????? VERY AGGRAVATING

Anonymous
#1745046

Customer service stinks. I faxed my proof and they claimed it was not received.

I have my fax it was confirmed that it went through. Then I emailed my proof, I received a confirmation that it was received, yet 4days later I was told it was not received.SafeLink stinks

Tazia
#1668628

Do I need enrollment number if so send to my email address

Tazia
#1668627

Please send enrollment number to my email

Tazia
#1668625

I finished my application but didn't get all my enrollment number. All I got of it was 397 and lost contact can you please give it to me?

Gwendalyn
#1665745

I AM HAVING THE EXACT SAME ISSUES. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN.

THIS COMPANY NEEDS PEOPLE WHO SPEAK AND UNDERSTAND ENGLISH A LITTLE BETTER. AS WELL BETTER COMMUNICATION WITHIN THE COMPANY ITSELF. WHEN I INTIALLY EXPLAIN MY ISSUES AND THE STEPS I HAVE ALREADY TAKEN, IT GOES IN ONE EAR AND OUT THE OTHER.

SAFELINK HAS THE BEST PLAN AS FAOR GOVERNMENT ISSSUED PHONES. BUT THE CUSTOMER SERVICE AND APPLICATION PROCESS IS THE WORSTEVER.

Anonymous
#1652324

I am elderly went to use my phone and had no service tried all day to get it fixed every time they would transfer me I would get dis connected ….. All I want is my phone back in service!!!

Anonymous
#1650864

Since Jan 30,,, been trying to get service days updated ,, either nobody speaks English , says I need another phone,, this is my ONLY ph ,,, I am elderly , semi-handicapped with health issues !!!!!! PLEASE get this issue resolved A S A P

Anonymous
#1644227

I'm elderly and my original phone is old and buttons are sticking and the speaker phone is not load as should be at Max volume of 14 or 15. Need replacement like original one

Anonymous
#1620992

I also recertified on the phone. It involved a process of being recorded while a specific set of questions are asked.

After that's complete, the rep then puts you on hold & listens back to it to assure quality. The rep then stated that he needed to upload the recording to my account. He apparently had a problem doing this and told me to call back in 48 hrs to make sure that it went through (kind of odd). Two days later I called and was basically told not to worry about it and that it was "Pending." About 2 weeks later I started receiving texts telling me to recertify, which I at first ignored.

After 10 days of on/off texts I again called Safelink Cust "Service." This happens 2 more times , each time with a slightly different answer. At t he beginning of Dec I called and the rep manually addef my minutes (recert still pending) They told me that by Jan I should receive my benefits as usual. 3 weeks later my phone was deactivated. I was told that they didn't receive or finish the recert, which had nothing to do with my end, I did what I had to do.

The rep said that she needed to close this account completely and I needed to reapply in 48 hrs and get a new enrollment number. I have tried this and been unsuccessful, being told that an application already exists, which I have no enrollment number for and no confirm emails. When I signed up it took them over a month to get my service active because they put my mins on the wrong SIM card. Safelink is, BY FAR, the WORST company that I have EVER dealt with, and Ive had tracfone since 2003.

Oh yeah, I've also tried numerous times, unsuccessfuly, to add minutes to my phone.

Nope, why the *** would that actually work. I can't wait to see what happens next!

Anonymous
#1605374

I mailed in my re-certification paperwork on August 15, 2018 and my phone display still says service days left 0. I still have unused minutes of: 18603.29 but the display days left hasn't updated. HELP PLEASE

Anonymous
#1604178

worried about my situation why has my phone not been been restored sent all my info to Oregon many days ago have enrollment number no real humans to speak to

Anonymous
#1576290

My wife had the same problem. She got a text message saying that she needed to call the number to re-certify!

After several attempts to do it via phone, using her minutes she gave up. She called the number, and got someone with an Indian or Pakistani accent. He asked her numerous questions which she answered honestly, and no matter what answer she gave he insisted that all her answers were wrong. After several attempts to do it via phone, using her minutes she gave up.

The person who was asking the questions could not even speak English in a way the one could comprehend, and I had heard the conversation because she had it on the phone speaker I finally told her I would get on line and do it for her. She gave me her enrollment ID, and the whole process took less than three minutes. Thinking all was well, when the first of the month rolled around, she only received 42 minutes, not the 500 minutes she was receiving previously. She never had this problem before, and it was more of an interrogation than asking questions.

The person on the phone was asking questions like someone was phishing to obtain information fraudulently! There were several questions asked that were inappropriate. She is on medicade, and never had this problem before. My advice is to contact safelink wireless and express your concerns.

If enough people do that, maybe someone will listen. The Indians and Pakistanis are famous for on line fraud scams and phishing. If you call and get someone with those accents, and you can't understand them my advise to you is to hang up, and keep calling until you get someone who can speak English! If you can get someone who has internet, and do it on line.

Beware of people who ask questions like your social security number, and your income if you already have a safelink phone and are just re-certifying. If you use your enrollment ID number, they already have all that information through that number. If you are just applying for your initial phone, you may have to answer questions about income, social security number etc.. The bottom line is if you can't understand them, and you feel uncomfortable with the way they are asking you questions, tell them they are being rude.

If that continues hang up and call safelink and file a complaint. Safelink has a good reputation, and they probably don't know how you are being treated. If you don't call, they will never know!!

If enough people do that Safelink will take action. Their company is a good company and although your phone maybe free, they will still respond, as they are an extremely vigilant and good company.

denise w
#1575519

trying to recertify can't do it on telephone or online help!

Verena
#1579597
@denise w

Hi skydee69. I'm Matt from SafeLink Wireless.

We apologize for the inconvenience. Let us help you with your concern. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Anonymous
#1536357

I am having the same issue recertifying my safelink phone. Mine expires sept 7 and i faxed the forms over a week ago but my account isnt being updated.

Phone support is of no help. Live chat on their website they all tell u to call over the phone.

Anonymous
#1529991

I got a recertification notice in the mail saying that I needed to recertify immediately. When I tried, I got a notice saying that I didn't need to and would be notified 4 months in advance.

This is the second time this has happened to me. Now, what do I do if they cancel my service?

I am a homeless veteran on Medicaid. This is really hard.

Anonymous
#1485337

This not understanding or just don't care attitude with customers is very depressing. I have been without minutes for about 2 months .

I call continuously and get the same information that they gave me the last time. I was told just last week that I would receive a application in the mail by Thursday or the latest Friday. I have received nothing!!!!!! I've called numerous times and they tell me I need to recertify.

In order to do this I need a form or application right?? I even sent in my documents and still no result. Please, Please tell what to do???

Calling is not working, going on the internet to apply is not so maybe this will work. If not tell me what to do and I will do it.

Anonymous
#1476162

stop

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