SafeLink Wireless - Recertification

353 of 477 SafeLink Wireless reviews

I received a call from Safelink saying I needed to recertify.When I called them, I was told I didn't need to do it now, that I had until October to do it.

I called the technical support number and was told the original number I had already called and they couldn't tell me what the heck was going on or WHY I had received a call telling me to recertify. THEN to make it all BETTER (sic), I had purchase extra minutes when my son was in the hospital and they took my extra minutes and did not roll them over after 3 mos. I purchased these myself. It should not have affected rollover on minutes I had purchased myself.

They said it would affect the 250 minutes I got from them, not ones PURCHASED BY ME.So to say I'm unhappy with Safelink, is putting it mildly.

This review is a subjective opinion of a user.
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More Review Details

Monetary loss:
$20
Product or service
Free Cellular Service
Review category
Telecommunications
review #420196 by
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Helpful? 8 Yes 8 18 No 18
Had the same issue 12 Yes 12
353 of 477 SafeLink Wireless reviews
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MattSL

Sep 23 #1217275

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
MattSL

Apr 22 #1148364

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
MattSL

Apr 16 #1145503

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
Anonymous

Apr 09 #1141999

I am trying to recertification and I can't find the correct site. My cell number is 502-298-5706

0 0 Reply
MattSL

Apr 11 #1142685

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
Anonymous

Apr 04 #1139279

mail us back right away please because what do I do.

0 0 Reply
MattSL

Apr 07 #1140732

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
MattSL

Apr 03 #1138659

Hi. I’m Matt from SafeLink Wireless. If you need further assistance, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
Debra

Apr 03 #1138585 Tampa, Florida, United States

I went online to recertified and was advised I didn't need to recertify at this time.

0 0 Reply
MattSL

Apr 03 #1138661

Hi. I’m Matt from SafeLink Wireless. If you need further assistance, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
MattSL

Mar 21 #1131526

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
Anonymous

Mar 17 #1129042

I also received a message asking to re-certify but I have no idea what my enrollment number is. When I clicked on the "forgot enrollment id" link, I received a "not registered" response. I have been with Safelink for 4 years. I do not have a landline or I would not need the Safelink service. Any suggestions?

0 0 Reply
MattSL

Mar 18 #1129545

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

0 0 Reply
Anonymous

Mar 16 #1128451

Tried to recertify by phone with no luck. Also had no luck online.
System needs to be improved.

0 0 Reply

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