I received a call from Safelink saying I needed to recertify. When I called them, I was told I didn't need to do it now, that I had until October to do it.
I called the technical support number and was told the original number I had already called and they couldn't tell me what the heck was going on or WHY I had received a call telling me to recertify. THEN to make it all BETTER (sic), I had purchase extra minutes when my son was in the hospital and they took my extra minutes and did not roll them over after 3 mos. I purchased these myself. It should not have affected rollover on minutes I had purchased myself.
They said it would affect the 250 minutes I got from them, not ones PURCHASED BY ME. So to say I'm unhappy with Safelink, is putting it mildly.
Monetary Loss: $20.
Location: Clarksville, Tennessee
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