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I received a call from Safelink saying I needed to recertify. When I called them, I was told I didn't need to do it now, that I had until October to do it.

I called the technical support number and was told the original number I had already called and they couldn't tell me what the heck was going on or WHY I had received a call telling me to recertify. THEN to make it all BETTER (sic), I had purchase extra minutes when my son was in the hospital and they took my extra minutes and did not roll them over after 3 mos. I purchased these myself. It should not have affected rollover on minutes I had purchased myself.

They said it would affect the 250 minutes I got from them, not ones PURCHASED BY ME. So to say I'm unhappy with Safelink, is putting it mildly.

Monetary Loss: $20.

Location: Clarksville, Tennessee

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#2280123

Hi. This is Matt from Safelink Wireless.

Our sincere apologies for the inconvenience that this has caused you. Please know that it is never our goal to let you experience such troubles. We really do understand your frustration, and we are doing our best to provide quality service all throughout the years. Give us a chance to fully investigate this and help you out.

For further assistance, you can chat with us via this link https://www.tracfone.com/support/contact-us.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

#2031231

safe link bad service i dont recomend it for anyone not even my self anymore i apply'd for safe link and never recived my sim card this is the second time and the first time i had to re qaulify for safe link becuse it got cancled well its becuse i never recived my sim card so i called safe link costemer sopport and the lady i talk to told me that you dont need a sim card becuse you have unlimted data i sayd that doesent make any since every person i talk to on safe link and q link wireless talk chinese alittle dont know a word they are saying like are you kidding me i dont need a new sim card becuse i have unlimtid data like what the fork it just makes me so mad they have no idea what they are doing smh

#2038512
@PissedConsumer2031231

Hi. This is Matt from SafeLink Wireless.

We are sorry for the trouble that you have encountered. Please chat with us at http://bit.ly/2qdrKHH or call 1-800-378-1684.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.

#2240785
@MattSL

Don’t even bother you will end up Tracfone Verizon and they are all lying nobody tells the truth but the can certainly tell you you don’t have an account lie

#2241059
@PissedConsumer2031231

I got a safelink service phone in 06/07/2022abdvit never worked and still doesn’t I had to put theee phone back in the Box where it has been so no call or text or no service : Tjise crooks should go to jail for fraud and a deprecate charge for ripping off the disabled people and elderly sad and I pissed off too ..

#2277130
@PissedConsumer2031231

They are sad people with little minds , thy think they are funny and cute but they are Crooks backed up by more crooks and everyone of those cell phone companies need to be arrested and they Safelink doesn’t have phones Tracfone and then you will get a Verizon number but they nothing to do with buying up all the wireless They sent the #1 phone never received then # 2 phone never worked and I told them do they proceeded to shut off phone atleast 10 different and it’s a scam and Verizon behind there shady buisness

#1907333

Was told to recertify wifor I have p th SafeLink wireless I have phone track phone and would like continuation of my plan with the lost of previous phone I would like to have control monthly plan thank you

#1779535

I gave up on the free phones years ago. None of them have consistent info on service or equipment and got screwed over so many times. Just pay for the minutes on a no contract prepaid phone and be done with it.

#1771736

ive been with this program safelink for quite some time and my service said good tell march 28th 2020 and now all the sudden my service is off what the *** is going on I don't know how to do nothing im handicapped and disabled and have seizures and I need my phone really bad its important I have my phone with this health condition

#1772223
@PissedConsumer1771736

Don't reach out to SafeLink. They're useless. Reach out to their parent company's headquarters in FL (Tracfone).

#2240787
@PissedConsumer1771736

They don’t care I’m on Oxygen and they shut my service off the told bbb that they tired to resolve my problem but refused to verify account Liar they close your.account they gave you but my phone was signed up and had unlisted t&t but never worked charge for it and don’t receive Verizon owns these companies the problem is Tracfone supply’s phone for Safelink owned by Verizon who doesn’t think people with disability’s because they been given money for years I worked 78-2021 I was fired from Walmart because pandemic before that had us celluar they shut me off right before it started I’m last stage and was looking for as real life line tgt would work anywhere but what a fool .. I was

#1768984
Telecommunications Expert
You may try to reach out to the SafeLink Wireless top management team by sending a formal letter to the company corporate office. You may also share your experience with other SafeLink Wireless users by posting your comments via the company social media. Please find the company contact information on the SafeLink Wireless Contacts tab on the Pissed Consumer website.
#1754123

I'm an 80 yr old veteran with cancer & other serious issues. On August 27, 2019 my phone service was terminated.

I live alone and I've been without phone service for a month. I've submitted my proof of eligibility twice via fax to (866) 902-****, and mailed copies directly to Safelink in Oregon. I have not received confirmation of receipt or restoration of service.

Their phone agents are difficult to understand and therefore communications is less than poor. This gov't sponsored program needs to be investigated by a congressional oversight committee.

#1754061

I have been trying to recertify for 5 months! I get text saying to call and do it .

I call and end up on phone for 1 hour and 17 minutes. And guess what? Still no phone. You have to record voice and guess what?

Equipment don't work so we used a different number and different employee guess what? Still nothing. I gave up.

But I call at least once a month now to see if anything changes.... Nope.

#1748511

We are done with Safelink. They should not b in business. You get no help from them.

#1748962
@PissedConsumer1748511

Hi. I'm Matt from SafeLink Wireless.

We regret to hear that you are displeased with the service. We understand that your previous experience was unpleasant, and we wish to make it right for you. Please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

#1745402

same happened to me .

#1747541
@PissedConsumer1745402

Hi. I'm Matt from SafeLink Wireless.

I'm sorry to hear that you're having some problems. Allow us to help you with your enrollment concerns. To better assist you with this matter, please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call enrollment support at 1-800-977-3768. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

#1730245

a few months ago I got a text to recertify I called and I did everything I was told I was good to go and then 2 days ago they turned my phone off I called them they said I did not recertify witch is a lie. she did turn my phone back on.

but then a few days later I got another text saying I did not recertify again I called and she told me because I failed to recertify I would not be able to get my phone anymore I would like to know why every one in in the us can have a free phone but me im disabled too. hello.

#1730876
@Maedell Haa

Hi HotBeaver874. I'm Matt from SafeLink Wireless.

I'm very sorry that you are having issues with your enrollment. We would like to discuss the details of the issue, so that we can address it immediately. Please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call enrollment support at 1-800-977-3768. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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