in june i recertified with safelink. i had the phone and number for a year.
everything went well. then in july my minutes were not applied i called in and after 3 days of explaining i had no minutes they said oh no prob and added them. Aug i received the minutes automatically. September no minutes again, well everything is fine so they after several days of calling added the minutes.
Well here i am in October and my account was cancelled. They said i have to reapply, no reason for cancel..so for last 8 days i have filled out and supplied everything but the kitchen sink..my proof has been approved after uploading it 5 times..my work sheet was approved..but my application was rejected. i redid my application..resubmitted..called still rejected, called in did it over phone with a rep..and now they say i have to wait 20 to30 days and reapply again. why?
i dont even know why my recertification was cancelled..or why the account i have had for over a year was cancelled by them.
i am disabled on ssi, food stamps, medicare, and public housing i think i more than qualify. i am Wanda Taylor 9403371434 is th number i had for over a year.
Product or Service Mentioned: Safelink Wireless Customer Care.
Reason of review: Poor customer service.