I first contacted Safelink on September 24th to get a replacement phone. Mine stopped working.
The agent told me 5-7 business days. I got nothing. I called again September 6th, to get a replacement (5-7 working days). Nothing came.
I called a third time on September 17th (5-7 working days). No word, no phone. I called again today September 29th. Agent said nothing had been done to replace my phone.
I was forwarded to upper management (supposedly). They just happened to work on my order "TODAY". Isn't that a coincidence? I am on Medicare and Medicaid.
I have Asthma, Diabetes and am an amputee. I need this cell phone when I travel, even as little as I do. I am on my way to Omaha, Nebraska this Friday to see my Mother who fell and is 88 years old.
I now have No Cell Phone to have in case of an emergency for a 6-hour driving trip, alone! Thanks SAFE-LINK....your agents are Worthless and are LIARS!!!
This person wrote the review because of poor customer service at Safelink Wireless. Reviewer claimed that he or she wants Safelink Wireless to offer any options to resolve the issue.
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