Ironwood, Michigan
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3.3
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1 comment

Having received a notification on my Safelink phone of a possible replacement phone due to the recent revision of their unlocking policy, I went online to the required site and attempted to get the replacement phone. After repeated attempts, filling out the required fields, I was informed that my information did not match my profile.

Upon checking my original application, the info that I entered was EXACTLY the same as what I had submitted on my application.

This , I believe, is a way for Tracfone to deny their Safelink clients from obtaining a better phone. While I am grateful for the safelink service, if Safelink gives notification of something, they should honor it!

Product or Service Mentioned: Safelink Wireless Cell Phone Replacement.

Preferred solution: Let the company propose a solution.

I liked: Free 250 minutes.

I didn't like: Poor english.

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MattSL
Cebu City, Cebu, Philippines #1180435

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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