Ironwood, Michigan
Not resolved
Advertised vs Delivered
Coverage Area
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money
1 comment

Having received a notification on my Safelink phone of a possible replacement phone due to the recent revision of their unlocking policy, I went online to the required site and attempted to get the replacement phone. After repeated attempts, filling out the required fields, I was informed that my information did not match my profile.

Upon checking my original application, the info that I entered was EXACTLY the same as what I had submitted on my application.

This , I believe, is a way for Tracfone to deny their Safelink clients from obtaining a better phone. While I am grateful for the safelink service, if Safelink gives notification of something, they should honor it!

Product or Service Mentioned: Safelink Wireless Cell Phone Replacement.

Preferred solution: Let the company propose a solution.

I liked: Free 250 minutes.

I didn't like: Poor english.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Cebu City, Cebu, Philippines #1180435

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to

You May Also Like