Having received a notification on my Safelink phone of a possible replacement phone due to the recent revision of their unlocking policy, I went online to the required site and attempted to get the replacement phone. After repeated attempts, filling out the required fields, I was informed that my information did not match my profile.
Upon checking my original application, the info that I entered was EXACTLY the same as what I had submitted on my application.
This , I believe, is a way for Tracfone to deny their Safelink clients from obtaining a better phone. While I am grateful for the safelink service, if Safelink gives notification of something, they should honor it!
Product or Service Mentioned: Safelink Wireless Cell Phone Replacement.
Preferred solution: Let the company propose a solution.
I liked: Free 250 minutes.
I didn't like: Poor english.