Safelink Wireless Reviews

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phone service safelink customer service customer number people safe link problem sim card
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I received a call from Safelink saying I needed to recertify. When I called them, I was told I didn't need to do it now, that I had until October to do it. I called the technical support number and was told the original number I had already called and they couldn't...
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138 comments
#2031231

safe link bad service i dont recomend it for anyone not even my self anymore i apply'd for safe link and never recived my sim card this is the second time and the first time i had to re qaulify for safe link becuse it got cancled well its becuse i never recived my sim card so i called safe link costemer sopport and the lady i talk to told me that you dont need a sim card becuse you have unlimted data i sayd that doesent make any since every person i talk to on safe link and q link wireless talk chinese alittle dont know a word they are saying like are you kidding me i dont need a new sim card becuse i have unlimtid data like what the fork it just makes me so mad they have no idea what they are doing smh

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ID
#420196 Review #420196 is a subjective opinion of poster.
Location
Clarksville, Tennessee
Service
Safelink Wireless Technical Support
Loss
$20
New Reviewer

Stolen phone

Phone stolen the phone was stolen please help me find it! Stolen with my bike! Please help, lost phone
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ID
#2980986 Review #2980986 is a subjective opinion of poster.
Pros
  • Free service
Loss
$50
Preferred solution
Stolen phone

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New Reviewer

I want to cancel my service

I need to cancel my service so I can replace my government-issued device or tablet with your company again get it done and I might become a customer again Adam grider
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ID
#2977781 Review #2977781 is a subjective opinion of poster.
Location
Carmichael, California
I had been using their free cell phone service since 2013,and in early 2020 the second non smartphone that they had sent me broke,so at first they claimed I wasn't eligible to get a new phone,and then they said it could just be the battery that needs to be replaced. At...
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ID
#2945870 Review #2945870 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

Hectormaldonado170@***.com

Keep unlimited data thank you I am a Veteran don't work thank you again. Need phone service communication is needed it's a must have it disabled.
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ID
#2913345 Review #2913345 is a subjective opinion of poster.
Location
Hinesville, Georgia
Preferred solution
Full refund

I'm switching back from a link

Im trying to use the safe link app and it says Im not safelink customer but I am So I guess Im SOLI talk to someone and they told me to wait 24 hours tried again still doesnt work I give up

User's recommendation: If you want to talk to someone in safely that’s not going out will take about a month and a half.

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ID
#2900078 Review #2900078 is a subjective opinion of poster.
Location
Las Cruces, New Mexico

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New Reviewer

Horrible customer service

After waiting on hold, spoke to the first customer representative, gave all of my info in between them cutting in and out, was told I would need to be transferred to another department. Transferred to another department, gave them all if my info again and was told I would need to be transferred to another department. After transferred to another department and giving all of my info yet again was told I would need to be transferred to another department. After giving my info twice and being put on hold multiple times I was told my application was incomplete and would need to call back.

User's recommendation: Look for another wireless company.

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ID
#2874196 Review #2874196 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Safelink takes us funds and they do not provide service
Preferred solution
Proper training of employees.

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New Reviewer

So others can see what happens in the future.

That I haven't heard back from you.So that they can see how they too can get the help from you and be pleased with the service that I am.
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ID
#2873503 Review #2873503 is a subjective opinion of poster.
Pros
  • If i can get safelink ok
Preferred solution
Deliver product or service ordered

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New Reviewer

Need a replacement phone

I had a problem with charging the phone that was given to me. So I sent it back to you via the address on the box. It's been a month since then.And I still have not heard back from you. Can you please get back to me and let me know what happened? Thanks RW.
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ID
#2873469 Review #2873469 is a subjective opinion of poster.
Pros
  • I had safelink for years
  • Idea of the program and receiving a free phone
  • Love service
Preferred solution
Deliver product or service ordered

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New Reviewer

My phone was shipped and don't work

I received my phone and don't work so I'm returning it keeps checking for updates and won't go any further bad phone and I could get a answer of what to do
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ID
#2868806 Review #2868806 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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New Reviewer

FIRE THE *** PHILAPINES & HIRE AMERICANS!

Update by user Sep 13, 2021

I want my EBB RESTORED CANCELLED FOR NO REASON M I S T A K E

Original review posted by user Sep 13, 2021
FIRE THE *** PHILIPPINES HIRE AMERICANS SINCE THE MONEY TO SUPPORT THE SAFELINK OBAMA PHONE PROGRAM, COMES FROM AMERICAN TAX PAYERS POCKETS U SHOULD BE EMBARRASSED TO HAVE SUCH "HORRIBLE" CUSTOMER SERVICE! BUT! WAIT l FORGOT U A SOUTH Florida Company
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ID
#2867821 Review #2867821 is a subjective opinion of poster.
Service
Safelink Wireless Service Transfer
Pros
  • Phone for emergencies
  • It is free if you are on ssdi
  • Tolerate
Cons
  • Every single aspect sucked
  • Customer service is a joke
  • Cant use the internet
Loss
$50
Preferred solution
Deliver product or service ordered

Need a new phone

Could not get a phone . Telling me I'm out of warranty and I need to purchase a phone now. Never had to before. Replaced one once before and they did but now they won't. I'll get one elsewhere I guess.
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ID
#2858247 Review #2858247 is a subjective opinion of poster.
Location
Peru, Illinois

To enroll

I NEED TO FINISH PROOF OF MY ELGIBILITY NOT A DANG AUTOMATED NUMBER AND NOT BEING ABLE TO TALK TO A REAL PERSON! I NEED THE NUMBER NOT THE ONE THEY PROVIDED ME WITH!! VERY DISSATISFIED WITH THIS WHOLE PROCESS SO FAR!!
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ID
#2838977 Review #2838977 is a subjective opinion of poster.
Location
Huntingdon, Pennsylvania
New Reviewer

Trespassing

Someone distributing safelink phones entered my building here in Bridgeport and began knocking on resident doors. We have a no solicitation sign on the front door and he was trespassing. He was asked to leave but proceeded to set up a phone. I stood there and eventually he gave up and left. Would not give me his supervisors name. I could have had him arrested. Safelink rep's have some nerve.

User's recommendation: Don't open your doors if you didn't invite them in. These people are taking photo's of you photo Id's and State Cards, getting your social security numbers. Be careful.

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ID
#2809615 Review #2809615 is a subjective opinion of poster.
Pros
  • It is free if you are on ssdi
Cons
  • You have misrepresented my complaint
Preferred solution
Tell your sales people not to enter apartment complexes.

Phone connectivity issues

The first issue is actually talking to a live person. Once you do get to a live person after the automated system hangs up on you several times. The only way to get to someone is through "technical support", then they have to transfer you to the right department. But in that process they hang up on you again. have been working on an issue with my phone for three days.

User's recommendation: Try Assurance?

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ID
#2790895 Review #2790895 is a subjective opinion of poster.
Location
Grand Rapids, Michigan

Safe Link Corporate

I've been using a phone number for months without a problem until yesterday when my phone stopped working. I found out from your Safe Link employees that you don't own the number I've been using since I last changed it. How is it that none of your employees find this alarming? I would appreciate it very much if someone from corporate would investigate. (714) 714-**** - MY safe link number. I am NOT being investigated by law enforcement or the Feds. I can be reached at (714) 974-**** or louie8957@***.net I just had a chance to look at what I wrote and someone changed it to make me sound stupid and illterate. Thank you, LJ Lizabeth Joseph

User's recommendation: Never ever go with Trac Fone, they are the worst company ever.

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ID
#2776851 Review #2776851 is a subjective opinion of poster.
Pros
  • Customer service improvement
  • First year with unlimited data
Cons
  • After the first year the data is going to drop immensly
  • Customer service still needs a lot of work
Preferred solution
I want my phone number back (714) 714-1726 and for once I would like this to be researched, please...

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