
Safelink Wireless
Safelink Wireless Overview
Safelink Wireless has 2.0 star rating based on 755 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Safelink Wireless to a friend or colleague.
- Rating Distribution
Pros: Free 250 minutes, Free phone service, Free service.
Cons: Customer service, Total run around everytime have never had a good experience, Awfull customer service.
Safelink Wireless has 2.0 star rating based on 755 customer reviews. Consumers are mostly dissatisfied.
42% of users would likely recommend Safelink Wireless to a friend or colleague.
- Rating Distribution
Pros: Free 250 minutes, Free phone service, Free service.
Cons: Customer service, Total run around everytime have never had a good experience, Awfull customer service.89% of users think that Safelink Wireless should improve its Customer Service.
55% of users say that they might use Safelink Wireless in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Find a different company!", "Safelink is unable to assist", "Don’t get it", "Service only devices are traps", "If you need a new phone, that is a problem now with safelink.".
Most users want Safelink Wireless to offer a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is medium according to consumer reviews.
Media from reviews











































Bunch of liars
- No pros all cons
- Lies and games
Preferred solution: I'm going to drop them real soon
User's recommendation: Sign up try to get a good phone and then drop them and sell the phone haha
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service sucks
- Customer service sucks
Preferred solution: My phone fixed would be great!!!
User's recommendation: Find a different company!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStolen phone/not recieved recertify papers
- Free phone and service
- Cant get anyone on the phone chat robots cant fix the problem
Preferred solution: Another free service with free phone and a nice tablet would be nice
User's recommendation: Explain as much as you can with details

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Work greatLost phone
User's recommendation: Keep my phone in my pocket
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am still in DISBELIEF OF UNKNOWLEDGEABLE EMPLOYEES WERE!
- Phone service
- Customer care is terrible
Preferred solution: Id love money compensated for wasted time. Vanilla GC etc. or SafeLink to be creative
User's recommendation: Be prepared!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancelled service yet approval email
Preferred solution: A new phone and tablet under the same lifeline and ACP program
User's recommendation: Know your stuff and ask questions about anything you don't understand
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer3 applications still no service
Tracfone support had no clue how to help, said call safelink. Back to square 1, so flustered and about to take the phone loss, and find a new provider. Defeated!!
- Everything so far
Preferred solution: Deliver product or service ordered
User's recommendation: Go elsewhere
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUnable to get resolution through customer service
No email, no contact, no resolution. I am still calling in hoping to find someone competent on average 3 times a day or better. I have been forced to use a WiFi app to make calls which is not ideal.Last tech support person suggested I buy a new phone to test the sim...
- Great when working
- Poor technical assistance
Preferred solution: Resolution
User's recommendation: Don't change SIM cards unless you absolutely have to. I listened to their tech support worse mistake I have ever made!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerApply for tablet
Preferred solution: Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Safelink Wireless customer service is extremely poor. It is very hard to understand what the company employees are saying. They all read a script and do not interact with the customer.
User's recommendation: Find a company where you can physically go and talk to a human.
Resolved: I switched over to safe link with my sim card from my old phone I want to keep my old number
The help from a nice employee he didn't confuse me very helpful I don't get what you mean by this question and the do you lose money? I'm confused.
Very confusing wasn't easy like I thought it would be and can I keep my number whenever I choose I different carrier?
- That it worked great till i put my sim from old card in new one
- That they get to keep their original number
- That whenever someone wants to change from this carrier
Preferred solution: I don't understand what's going on with my old number and if I want to change carriers in the future can I retrieve it back?
User's recommendation: To let people keep their old number no matter if they leave or stay with a carrier
Transfer number
- Pros me up with your phone you know so he
- I already put my tongue in and connconn do you need to erase erase erase
Preferred solution: Transfer my number
User's recommendation: Yes definitely
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service representative
Preferred solution: Another phone cause the one they sent me was refurbished and it gets so hot it burns your hand. Money I lost was people calling me for work the I can't get cause phone don't work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
- Free phone and service
- This entry does not allow me to list all the cons
Preferred solution: Safelink wireless to be held accountable for their negligence
User's recommendation: Read all the reviews and make yr choices, its a no brainer.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerService
- Very few
- Service wise everything they love conflict
Preferred solution: Change their culture 8
User's recommendation: Steer clear by any means
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |No service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPhone is inactive
Preferred solution: Deliver product or service ordered
Brands Related to Safelink Wireless
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Hi Jane D Lve. This is Matt from SafeLink Wireless.
We totally understand where you are coming from. Our sincere apologies for the inconvenience this has caused you. Please be advised that Samsung has changed the items on their packaging for their newer phones. The USB Power Adapter (Power Brick) and a clear case are not part on the accessories included.
For further assistance, you can chat with us via this link https://***/support/contact-us. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.