Safelink Wireless

Today on April 11, 2025. I contacted customer service through the chat feature.

I spoke with Gabriel. During my chat i explained that i lost my phone and needed to have a new sim card sent out and that i would also like to update my mailing address. To clarify, my phone which i lost had my email address saved on it and unfortunately i am unable to log in to that email from another phone due to a security code which needs to be sent to my phone number which again, i have lost the phone to. Its a nightmare but i thought it would be resolved by contacting safelink and as i mentioned previously, requesting a new sim card.

Gabriel wanted to know my order number in order to go any further. The order number from an email i recieved over a year ago. I explained that i have been a current customer for over a year and i cannot retrieve that email but i asked if i could send in my ID and a selfie and provide my phone number and ssn instead. This wasnt good enough and i was told that there was absolutely nothing that could be done and he ended the chat abruptly.

I cannot believe that you guys arent able to access customers accounts without the order number from the initial phone setup.

What does that have to do with anything? Im confused and cannot understand how you wouldnt be able to access accounts using a phone number. In the meantime i have important matters which are being missed with each day that I am unable to use my phone so i kindly request an answer on how to proceed.

I will be contacting the FCC and attorney general tomorrow. I can be reached by my aforementioned email address.

TIMOTHY SCOULLER

360-852-****

February 27th, I ordered a cell phone BLU from SafeLink Wireless over the phone. The phone cost $29.99 and came to $32.00 in some change.

From then till now, I have been calling to let them know that I did not receive the phone. First, they found out, SafeLink Refunds Department, that the phone was delivered to 5K and I live in 8K. And that's the address, 375*-***-****, thats on my account. My cell phone number is 347-245-****.

Since last Friday, I have not had phone service. The phone I was using has entirely shut down and would not open back up. I have called continuously since March 4th, I believe. And I got an email from the refund department saying they were working on it, March 4th.

No one has given me my money back. Every time I call, I get the run around. I would like my $32.00 put back on my CHIME card, ending in 0489. I am in the process of contacting the FCC and the Attorney General's office to get some satisfaction.

When I do that, I'm going to want more than $32.00 for my aggravation. No service, can't even call 9-1-1 because I have no phone and I live alone. I'm 75 years old, homebound, ankle broken in 4 places held together with metal, high blood pressure, heart problems, asthma, and mental issues. And I'm in touch with the Department for the Aged and AARP.

So be aware. I don't get my money back in the next 3 days, that's what's going to happen.

No help activating my phone. I've called over 50 times in the last 2 months.

I've already received two SIM cards; nothing has worked. I have three enrollment IDs from people being confused. I just got a new number today; it worked for about 1 minute and then stopped. No internet either, or no help retrieving or even figuring out what happened after continuously calling and being transferred.

I was told to buy a TracFone, and still no activation. I have any information you need, and I just don't know why this can't be figured out by anybody. Currently, I got disconnected on the number I had while trying to figure out what happened to my internet. I really don't know what's going on; I'm confused, and the number I'm providing you is just the internet phone number I downloaded because of this situation where I don't have a phone.

For instance, today I've talked to about 7 or 8 different representatives, and I've been on the phone since 3:03 with them back to back, getting transferred and hung up on. Nobody can find my information half the time, and once they get all my information, it just still doesn't go forward with activating a phone number.

I called SafeLink to switch my service from a Motorola G Play to an iPhone 13. They told me I must first call T-Mobile to get them to unlock the iPhone.

Instead of leaving my service on my Motorola G Play until the iPhone was unlocked, they went ahead and switched it to the iPhone. I can't use it until it's unlocked. Now, I have to buy a SIM card in order to have working service.

Due to their lack of common sense, I can't believe I bragged about them to so many people, telling them SafeLink was the way to go. They could have at least offered to send me a SIM card at no charge since they clearly dropped the ball.

On February 24 2925 I ordered my phone from Safelink. For $29.99 over the phone with Safelink which came to a total of $32.00.

Since then I've been calling day and night, three or four times a day to get my money back because they won't give me a new phone. They finally told me they gave it to me. The post office gave it to apartment 5K and I'm in apartment 8K. I went down there and the lady said she sent it back to the post office.

The post office sent me a notice. I went there and they said they sent it back to Safelink or Warehouse. I have no satisfaction. I don't have my money back.

75 years old, I don't have a phone. The phone that I was replacing shut off and won't open back up. Since last Friday, I have been without a phone which is dangerous at my age and with my disability. Heart problems, asthma, ankle broken, four places held together with metal.

And I have mental issues, anxiety, depression, etc. I did not get any satisfaction from calling Safelink's refund department.. No more than 10 minutes ago, I applied to another company. Another wireless company.

Government wireless.

It's not going to happen to me again this time. Unreliable.

Call me I'm not sure when the other one stop but I was on where it said that I figured I'd have it by Saturday at while it's Tuesday and I still don't have it I start it started out as UPS there was a tracking number that right off the rip said was invalid I called the company and they said it was changed from UPS to the United States postal service okay well I had a little card above my email that said it was on its way but the last scan was in Indianapolis and I live in Cleveland it was never updated for 3 days and sure enough not only did I not get it yesterday I didn't get it today so the two-day ground transport is now almost a week tomorrow and now there's no updates for UPS USPS nothing and safe link is clueless what else can I say

I am on Lifeline. Stay away from Safelink. I have asked for a replacement phone three times already because I cannot hear my phone ring, and I cannot hear the people I am talking to. Communication is vital for me so I can communicate with my doctor, my bank, my daughter, etc. This is a faulty phone; it was hard to hear it from day one and has gotten so bad that I cannot hear or communicate with my doctor. I need a replacement cellphone for communication purposes. Twice, Jawana at SafeLink said I qualified for a new phone. I am very upset!

Jawana ordered me a phone twice, but SafeLink keeps canceling my order for my replacement phone. Two times, SafeLink canceled my replacement order and then said that I don't qualify. How do I not qualify? I am on Food Stamps and live off a fixed income; I am living in poverty.

I need a replacement phone because the Internet says I qualify, and I do, for a replacement smartphone. I find this to be unacceptable as communication is very important to hear what's being said on the phone. If you cannot hear, you cannot communicate.

SafeLink keeps saying I don't qualify and canceled my order for a replacement phone twice. How do I not qualify? I am on the Lifeline. Jawana ordered them for me. Two different times, they canceled my replacement order. I do qualify! I am going to complain to the FTC and FCC if I cannot get a replacement. mitchellwoody39@***.com

I've been with Safelink through the Lifeline program for several years now and haven't had much of a problem with them until recently. Today, when trying to make a call, it wouldn't allow me to and says my service has been deactivated.

Then I tried to send a text message and it kept saying sending failed. I can't get any answers as to why from the STAR chat agent or 611611 services, so I used another phone to call them. Still, I only got their automated service that had no option to reactivate my phone when listening through the prompts, so I checked the status of my enrollment to see what it says and it said I was still enrolled. The tech support option sent me to a recording that said I needed to call back during certain hours, but I don't always have access to use someone else's phone to call since my phone has been deactivated.

At this point, I don't know what else to do to get this solved. I can't log into my Safelink account due to not receiving the code that's being sent to my phone which is disconnected. My data is still working perfectly; it just won't make calls or texts.

I checked my Lifeline status and it also said I'm enrolled. Is there anyone that could possibly give me some insight on how I could get this resolved quickly?

Been trying to text, call, and use the apps for SafeLink and TracFone to simply add on extra data ($15@***B).. I do what the text messages say and enable the process and use my card.

I used the apps or both places and again unable, can't process, try again later, something went wrong, error. And the tracfone app won't even let me log in or make a account or anything that the text messages keep saying to do. Calling puts you on hold and then nothing.

3 days now trying to do this and why do you send me to one place and then to TracFone and then after a long time to log in and recap to you and all that *** you sent me back to SafeLink then got the TracFone you got to keep logging back in and recap check just to get told her can't do it try again later can't log in denied access to your account, account not found, this phone is denied to create account ,unable to accept your card why its my debit card I got money on it. That's what TracFone says starting to *** you *** off and switch or something here