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Safelink Wireless - Minutes

I didnt get my minutes november 1-10 days i dont know whats wrong
#1400800
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Safelink Wireless - Can’t qualify with my proof sent

When I got the free phone before , it was really simple, now I can’t get anything done, with the same information, I gave before.. I receive food stamps, before I was asked to send a picture front and back of the card, that’s all that I needed, now that’s not enough.. what else do I need to do?
#1396967
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I recently applied for a sims card. I recieved it on the 17th of August. My sims was hacked. My phone was cloned too.. Ive called numerous times and got help until i was requesting a new phone referred by teller.. It was sent i checked usps.track. it was delivered on...
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1.6
#1393188
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now there doing it again bad bad customer service other then that service is great. put service on a phone they said they could not now I lost my number and 40$ phone card just had service for a day and now it is off again when does it stop how hard is it to listen to...
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#1392972
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I have been a safelink customer for several years. For the last several months, I have had to call them because my service ends abruptly. I get 500 free minutes each month, but I am told each time the phone goes out I still have 300 - 400 minutes remaining. They have...
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1.6
I liked
  • Free plan
  • Phone for emergencies
I didn't like
  • Unclear where to go for help
  • Are no help
#1387469
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I'm not EnchantedGar671. I wrote the complaint about not being able to recertify. I've been trying to recertify since April 2018. Every time I try to recertify they automated system says it's too early. I was on the phone to outsourced customer service in the...
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Anonymous
Anonymous

Pathetic company both EarthLink and tracfone bunch idiots they do not want customers to get the phone. These nuckle heads I am sure are making money from The govt ....Shut dow...

Anonymous
Fla

I agree with the previous comment,I reported them to the attorney General office and the fcc. This fool from safelink responds too me with some crazy answer I did not recertif...

1.9
#1383091
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First of all I feel that if the customer is calling Safelink for anything minutes shouldn't be deducted from their phone. This is your company that we are calling. Secondly, the representatives can never seem to understand what you are telling them. They keep you on...
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AlexTrac
AlexTrac

Hi Valued Customer. This is Alex from SafeLink Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, ...

MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2qdrKHH to chat with a l...

#1380111
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I got a replacement phone and safelink refused to transfer all of my minutes from my old phone to my new phone. They also would not allow me to speak to another department. Now my phone is not working at all. I am currently seeking legal action . I believe if you are...
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AlexTrac
AlexTrac

Hi Valued Customer. This is Alex from SafeLink Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2...

#1379193
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Now they Are telling me you are not getting phone you lost last one we do not replace all this crap since aug??? No notice nothing they tell me too buy phone ? What is wrong with this program and people. I am enrolled according to the website . But they keep sending me...
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MattSL
MattSL

Hi. I noticed your post on this blog and I want to help you. For further assistance, please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your conven...

Anonymous
Fla

Now I returned my tracfon e which I purchased because safelink said once you buy a phone that is done they can add my free mins and texts...This program needs to be shut down ...

#1377957
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Contact Safelink Wireless

Mailing Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 977-3768
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in june i recertified with safelink. i had the phone and number for a year. everything went well. then in july my minutes were not applied i called in and after 3 days of explaining i had no minutes they said oh no prob and added them. Aug i received the minutes...
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MattSL
MattSL

Hi FarawayGalapagosTortoise. This is Matt from SafeLink Wireless and I have read your post here. I am so sorry for what you have gone through. Please be advised that it is not...

1.0
#1376872
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