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They shut off my son's service when he was out of town. And then they sent an email saying in 2 weeks they were going to shut off the service unless he recertified. He can't do this, so I called. I have probably talked to 16 agents. For starters, they are either in the...
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Anonymous
Anonymous

QUOTE :" I have called both of them 20 times and gotten nowhere." DUH. How many times must you repeat the same error before realizing there's a problem ?

#1446961
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In October they finally sent me another phone (I was already enrolled and had recertified just prior to getting the new phone. On November 1st, I did not receive my minutes and waited for a few more days before I decided to call them. For starters, it's hard to...
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MattSL
MattSL

Hi FreeInsect545. I'm Matt from SafeLink Wireless. We regret to hear that you are displeased with the product and service. We understand that your previous experience was unpl...

#1443285
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I applied about a year ago and never got a phone or reply
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MattSL
MattSL

Hi ThinSaintBernard. I'm Matt from SafeLink Wireless. We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish...

1.0
I didn't like
  • No continuous service
#1443092
Reply to reviews
I am not trying to recertify, I do not need to 'recertify'. I am all ready certified. You just shut off my phone
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless. We apologize for the trouble this has caused you. We would like to discuss the details of the issue that you have experienced. Please clic...

#1442806
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last month i called in cause, i cant see minutes on new smart phone. didnt know about the 611611. now i do. anyway. they informed me that they forgot to put minutes on my smart phone for calls but added minutes to data and texting? i said i thought this was all free....
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#1441366
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last month i called in cause, i cant see minutes on new smart phone. didnt know about the 611611. now i do. anyway. they informed me that they forgot to put minutes on my smart phone for calls but added minutes to data and texting? i said i thought this was all free....
Read more
MattSL
MattSL

Hi GrouchyGreyMouseLemur570. I'm Matt from SafeLink Wireless. I noticed your post on this blog and I'm sorry you are having some problems. To further assist you, please click ...

4.7
I liked
  • Phone
  • Phone and free service
I didn't like
  • You have misrepresented my complaint
#1441362
Reply to reviews
I speak for my 87 yr old sister who is on dialysis. She needs a phone as she lives out in the country. She is on a wheelchair, ad goes to dialysis 3 times week. Her Safelink phone just quit. Trying to get help is non existent. Only recordings. I am also very pissed....
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MattSL
MattSL

Hi CostlyBrazilianTerrier. I'm Matt from SafeLink Wireless. We regret to hear that you are displeased with the product and service. We understand that your previous experience...

#1440783
Reply to reviews
Went to visit a friend out of state and now phone is locked. Kind of hard to call customer service when you have NO PHONE, it was great to be sitting in the airport in a wheelchair w no way to contact anyone. I'm clearly a terrorist as I was trying to text the only 3...
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MattSL
MattSL

Hi MajorAlbatross. I'm Matt from SafeLink Wireless. We are sorry for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish t...

2.4
I didn't like
  • Having no phone in strange location
#1437358
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Safelink Wireless in Medley, Florida - Unable to recetify

I am trying to recertify but I can not do it on telephone or online.
2.0
Details
Website
#1436479
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Contact Safelink Wireless

Mailing Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 977-3768
More
I am trying to recertify but I can not do it on telephone or online,. What is the problem. Thanks!
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MattSL
MattSL

Hi WornYorkshireTerrier. I'm Matt from SafeLink Wireless. We are sorry for the inconvenience. To further assist you with your enrollment concern, please contact one of our cus...

3.3
#1436471
Reply to reviews