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Ive been a safelink customer for 6years, AND I AVOID CALLING THEM AT ALL COST, I CALLED A ABOUT10 DAYS AGO TO PURCHASE A $15.00 CARD, BUTI WAS PASSED ON AND ON TO OTHER PEOPLE A MAN WHO FINALLY LET ME BUY A$10.00 DATA CARD, WITH MY DEBIT CARD WELL, I NEEDED MINUTES FOR...
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#1240963
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Safelink Wireless - SafeLink will not help me Port out the number I portred in

I was never accepted into the SafeLink service. However, my phone number was ported in successfully. So my number is now lost to me because SafeLink says I do not have a pin number. Bad way to do business . No stars. SafeLink did not tell me my ported in number could not be ported out. They knew this while porting in my number.
#1237682
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Every morning for the past three months or more I get at least three texts saying I need to call them to recertify. I've called them several times and was told I do not need to recertify. It's hard to understand them as they don't speak clear English. I've looked...
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Anonymous
Winston

Dump 'em. To this day I have never owned or carried a cellular device ; an extra expense, more people bugging me, equipment problems , billing issues ; all of this I do not ne...

2.5
#1235925
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Purchased a NEW cellfone FROM THEM! Tried diligently to get THEM to activate it! AFTER approximately, - - - 23 VERY lengthy (LONNNG), calls - - - - = 5 full days worth of extreme frustration, - - - the VERY LAST fellow whom I spoke with, - - - informed ME that - - - I...
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1.0
I didn't like
  • Hours with customer service
  • Time on hold to speak with customer representative
  • Lack of understanding the problems
#1234841
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Safelink Wireless - Terrible customer service res that u have

I need to upgrade my phone or send me a different phone my phone is always on v i cant hear out of the buttons are missing. Please, i had service with u guys for a while and im ready to go with assurance. I have called u guys and i was redirected to an unhelpful person. Please answer my txt. Thank you.angelaa
1.5
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1234149
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For three months safe link has sent sim card after sim card still no service an they want to send another sim card,wth! They are rude they hang up on you they are argue with you. Treat you like your stupid. This is people who work for our government. What does this...
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#1232617
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Safelink Wireless - Lost my phone and i am very sick

I lost my phone in new york train on my way to visit my grand mother that cancer please replace me with a new safelink i also have lupus
#1227394
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Have called 4 times in 2 weeks. Said first SIM card was bad. Sent another one. Said they can't activate phone with him card because it's registered to a different user. They are the ones who sent it to my husband. He requires oxygen and sometimes loses his breath. He...
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1.0
#1226294
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My mom will not deal with safelink because they are the goverment because the government change a lot of things every year
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Anonymous
Anonymous

they treat people like crap and there is no way to complain about it...you ask for a supervisor and you get put on hold only so they will never come back to the phone. This is...

1.0
#1224037
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Contact Safelink Wireless

Mailing Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, FL 33178
Phone:
(800) 977-3768
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Safelink Wireless - Sucks

The rep was rude wouldn’t help me
1.1
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1223686
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