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I have been with safelink for 3 yrs have problems every 6 months have to call to get it fixed this time dec i could make phone calls but could not text when i called lady put new application in and told me that when i get my minutes in jan they can fix it not until...
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#1174257
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Safelink Wireless - Very dissatisfied customer
Safelink Wireless - Very dissatisfied customer
My balance of minutes were 15,400 on 12/19/17. Your representatives couldn't my new phone to take those minutes so they input an unlimited card 30 day card to my account with ending date of 1/18/18. On the that date they assured me that my phone would set itself to my...
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2.6
#1173237
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Current phone number is Safelink 908-528-0249. Former # 908-752-3083 Safelink enrollment no 32877952. Bad customer service caused me to not have ANY phone for 8 weeks and caused me to buy multiple refills to 3 phones to activate them. In March I found out my Safelink...
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1.6
I didn't like
  • Being given the wrong phone
  • Unclear where to go for help
  • How customers ripped off
#1172677
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Safelink Wireless - Not good

Safelink Wireless
#1166338
Never got a call back .3 months ago.
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Safelink Wireless - Suspended account after three weeks

Safelink Wireless
#1153499
I recently got a Safe link SIM card and used it for my old phone, but just after three weeks of use my account as been suspended.
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Safelink Wireless - Worst Customer Service Ever No Help at all

Safelink Wireless
#1153318
1.0
Details
I've talked to 7 people today which all pretend to transfer me then hung up on me 3hours ugh. Last time I called I was on the phone for 7 hours both days no results I ended up calling another carrier to help. I just need to activate my BYOD sim card.
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Safelink Wireless - This safelink program is terrible. Can't mak, recieve, calls

Safelink Wireless
#1147498
2.0
Details
It says call cannot be completed. Messaging says blocked
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Style and Design
My cell phone keeps telling me to press A on my phone to renew with Safelink and I did.This was 8 times in one week.So I called Safelink on 1-10-2018 and that is how I renewed mine.While I was on the phone with them I ask could I get a upgrade smartphone and they said...
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1.0
I didn't like
  • Ignorant employees
#1169817
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I was happy with my first phone for years, when the battery would no longer charge, I had to get a new phone, then another plus chargers. Constant battle. Now a two month old battery needs to be replaced. The charger cord broke and they won't replace it. Each time you...
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1.0
Product
I didn't like
  • Attitude and poor customer service
#1168653
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I have had all the problems mentioned by others on this site plus..!! I first applied in Oct.'14. After going thru 3 phones safelink sent that could not connect, someone figured out they kept putting me with providers whom had no service in my area.... finally got...
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2.7
I liked
  • Frustrating
  • Great when working
I didn't like
  • Awfull customer service
#1168263
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Jan 12 between 8:30-9pm call to recertify. The man I spoke with refuse to help me. He that not having my ID number was a personal problem. Then he started pushing button on the to keep from listening to me. He refuse to let me speak with his supervisor. He said he was...
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4.7
#1167973
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I have been trying to re-verify my SafeLink account since November 2017, after 6 letters and a multitude of texts from SafeLink reminding me to do so. The latest text, January 6, 2018, claims I have just 60 days to re-verify. Neither of the problems below has ever...
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1.0
#1167099
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I keep getting re-certification notices on my phone to call as soon as possible then am told I need to call back in a month or two, in the mean time I still keep getting them. I've also received two applications for re-certification that I've filled out and sent in....
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MattSL
MattSL

This is Matt from SafeLink Wireless. I see you need help with your concern. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representative...

#1165358
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Contact Safelink Wireless

Mailing Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, FL 33178
Phone:
(800) 977-3768
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I called the #listed on the web site and the guy (if I understood him correctly) said that my acct. has been cancelled because of something I did on line when I tried to recertify my acct.! #1 I need to recertify and I need a new phone. the phone that I got when I...
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MattSL
MattSL

This is Matt from SafeLink Wireless. I see you need help with your concern. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representative...

1.0
I didn't like
  • Need to speak english
#1164938
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