Safelink Wireless Reviews
Safelink Wireless Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safelink Wireless has a 2.0 star rating from 542 reviews, with 38% likely to recommend. Consumers report mostly dissatisfied sentiment, 79% say improve customer service, and rating distribution skews unfavorable. Price level indicated as medium.
Key Takeaways for Future Customers
- Read Safelink Wireless reviews before enrolling in Lifeline plans.
- Expect affordable pricing but prepare for possible enrollment and activation delays.
- Have documentation ready for recertify and account issues to avoid long hold times.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and long holds.
- Reports of service drops, lost numbers, and delayed or missing replacement phones.
- Problems with enrollment, recertification, and account access including billing/autopay confusion.
Positive Feedback
Pros cited include free 250 minutes and free phone service; some users had successful activations and device transfers when reaching a live agent.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Safelink Wireless has a 2.0 star rating from 542 reviews, with 38% likely to recommend. Consumers report mostly dissatisfied sentiment, 79% say improve customer service, and rating distribution skews unfavorable. Price level indicated as medium.
Key Takeaways for Future Customers
- Read Safelink Wireless reviews before enrolling in Lifeline plans.
- Expect affordable pricing but prepare for possible enrollment and activation delays.
- Have documentation ready for recertify and account issues to avoid long hold times.
Negative Feedback / Risk Areas
- Frequent customer complaints about poor customer service and long holds.
- Reports of service drops, lost numbers, and delayed or missing replacement phones.
- Problems with enrollment, recertification, and account access including billing/autopay confusion.
Positive Feedback
Pros cited include free 250 minutes and free phone service; some users had successful activations and device transfers when reaching a live agent.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Same Problem Never Gets Fixed
- - The service and the app are described as the worst.
- - Customer service gives repeated wrong answers and interrupts before you finish.
safelink has the absolute worst service of any cell phone company. worst customer service ever.
worst app ever. it's a vicious circle of answering the same question and getting taken back to the same wrong answer. the customer service team doesn't have a clue. they're like robots reading a script.
they start talking before you've finished telling them the problem. i'm done!!!
- Work with lifeline
- No 5 g or no service at all
User's recommendation: Don’t do it. There are other cellphone companies with MUCH better service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThis is James slaughter my cell number...850 371 **** my phone is off
- - The service was cut off and needs urgent restoration.
- - The customer had no prior issues and wants service back by tomorrow to receive SMS.
This is James slaughter my cell number is 850 371 **** i have been with safe link for long time now my phone got cut off yesterday and i need it back on by tomorrow because i do all my bills and stuff on it has been cut off for a couple of days now i need it back on by tomorrow if anyway possible it is really important that i get it turn back on by tomorrow because i have a lot of thing to do get all my sms on my phone so i need it by on by tomorrow please thanks James slaughter. i have never had any problems before now all of sudden it get cut off and i need my phone back on by tomorrow please i really need my phone never had any issues until this happen Please need my phone back on by tomorrow it is really important that it get turned back on by tomorrow.Thanks james
- Really good to me until yesterday when they cut my phone off need it back on
Preferred solution: Apology
User's recommendation: good company just do not turn people phone off in future that the i will give them a low review
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
SafeLink wireless has botched my service several times and now I can't even call or text them 611 or receive calls
Lost my SafeLink service several times and I can't even call SafeLink or receive calls 611 don't work
User's recommendation: Zero
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
Degrading phones.
- - Need storage beyond 64 GB for kids' homework and want to pick own phone.
- - The current device turns off, overheats, and has insufficient storage.
Called and told them I need a phone that has more storage than the one I have now. So they sent me a TLC...wtf...I already have a Moto...which only has 64 GB memory...I need more than that for my kids' homework.
I'm tired of downloading and installing apps all the time. So I requested a phone with more storage, and as a loyal customer of 20 years, I should be able to pick out my own phone.
They have degraded my phone, which turns off all the time and gets hot...no storage at all. Yes, I'm extremely pissed!!!
- Reaches wherever i go
- No memory on any phone and they fail to tell you that they are all refurbished phones
Preferred solution: A phone that I requested with more storage then 64 GB that's no memory when it come to my kids homework.
User's recommendation: Don't go through safelink..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pittsburgh, Pennsylvania
Hi my phone is not working is any way...
Hi, my phone is not working. Is there any way you all can help me?
It will not do anything.
I cannot turn it off. My screen is saying download.
Preferred solution: i was just wondering if you can fix my phone
User's recommendation: go for it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHORRIBLE CUSTOMER SERVICE
I placed an order online for an updated new phone on 06/12/2026 for a Samsung Galaxy A25 5G at 87.79 of which I paid with my credit card. As of this date, NO PHONE.
Called their customer service line at *** and spent well over 1 hour and an half upon the phone trying to speak to THREE different persons about this order & NOTHING WAS ACCOMPLISHED by them at all. I gave them the order number - the date the order was placed - my current phone number for my account - my current home address - to verify all of this. According to the VERY HARD TO UNDERSTAND persons that I spoke with, they couldn't locate this order at all. Their phone service is great - but when you call into there main line for HELP - this is where you have major problems with them.
Trying to speak with a supervisor or a manager is like pulling teeth of of a huge white shark. No direct email for them to log a complaint online to them.
This service is on the affordable connection plan that they offer (ACP) No cost if you qualify. Other than this, no problems,
- Great phone service
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: great phone service - horrible Custer service
Cortland, Ohio
Need to change pin for voicemail
I can't remember my password . I need you to change it or such .please change my voicemail pin to 7171 and thank you very much . Could you please also delete All my voicemails or I could it please and thank you very much and have a very very blessed day I appreciate your time and help .thank you for changing my pin for my voicemail.
- Great in every way
Preferred solution: A new phone please n thank you
Santa Cruz, California
Cancel service
Going down to try to get another phone, and you guys have me on hold or something. I don't know, but I need to have it released so I can get another free phone.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Tennessee
My phone screen went blank, and I...
Avoid this company. Even though the US government is paying them to provide wireless cell phone service, they utilize every possible excuse not to fulfill their responsibilities.Now, they state that I'm eligible for the lifeline benefits, but not a phone itself.
My phone screen went blank, and I called your support beginning back on March 18, 2026. I have called several more times since then, and on each occasion, been promised that I would have my phone within ten business days.
As of today, it's been thirty-three business days, and no phone.
Listed below is my address once you will not send it to a P/O Box. Also, my friend said that I could have it delivered to their apartment, which is Apt 40.
[PERSON_NAME]
[EMAIL_ADDRESS]
[STREET_ADDRESS]
Apt 38
[GEOGRAPHIC_DATA]
- Cell phone provider
- Useless
Preferred solution: Deliver product or service ordered
Ida Grove, Iowa
Cut off without warning
I talked to you last month and told you I got a message to recertify, and the lady said no need to; I'm safe and no need to. What is your issue?
I am disabled and a senior citizen. And now you want me to pay???
I can't afford that! Be careful.
Preferred solution: My service back.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New Orleans, Louisiana
I just installed the SIM card but I...
- - SIM activated, but I can't make any calls.
- - Text says to download the Safelink app and shows 3 months Amazon Prime; old phone deactivated.
I just installed the SIM card but I can't make a call. I have texted the message I received from 70133, informing me that my service is activated, to download the Safelink app, and that Safelink is giving me 3 months of Amazon Prime.
Amazon doesn't acknowledge the number and I can't make any phone calls. My old phone is deactivated. I am without phone service. I am elderly and disabled.
I must have phone service. My number is: [PHONE_NUMBER].
User's recommendation: I regret switching to Safelink. I can't even call customer service to report my issue.
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Verified ReviewerCustomer service is a joke
- - Poor customer service, with repeated info.
- - Promised SSI callback never occurred.
- - Legacy Lifetime Plan unknown after Verizon; I'll switch to AT&T.
There is no way I can express my contempt with Tracfone/Verizon, SafeLink Wireless in 500 words or less.
I have been using Tracfone now for14 years paying for a lifetime service a long time ago. Now no one has ever heard of the Legacy lifetime Plan at TracFone. The trouble started after they started using Verizon towers.
I could go on and on but I am just going to be added to my wife and daughters *** plan. I will never deal with Tracfone customer service again with their Philippine accents repeating the same information 6 or 7 times to different questions requiring different answers.
User's recommendation: run - don't stop for any reason
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Not received phone
Do not deal with this company. Calling their support is a joke.
They key in on one part of a phrase and recite their response to you, over and over. Those people couldn't find their own head with both hands.All that is needed to resolve my issue to to send me my phone that I was promised by several of their support personnel beginning back on March 18, 2026.
Several calls, many promises, still no phone.
I simply need my phone. As of yet, no progress.
The screen on my phone failed, and that makes the phone useless. I called Safelink and requested a replacement on March 18, 2026.
Even though it was promised to be delivered within ten business days, it has not arrived.
Calling their 800 number puts you in touch with a foreign representative who reads a page from a prewritten notebook that is pleasantly read to you with the same promises made by the previous foreign representative. However, as of today, the phone has not been delivered.
Ticket #: ***
User's recommendation: Don't use Safelink.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor excuse for cell service
- - Alleges SafeLink is funded by tax dollars and paid by the US government with little accountability, amid fraud, waste, and abuse concerns.
This company is funded from tax dollars to supply cell phone service. They are being paid by the US government without any accountability or commitment to actually fulfill their agreement.
Clearly, another example of fraud, waste, and abuse that is in the process of being exposed. I'm beginning this collective complaint to address this issue for everyone that has been taken advantage of by SafeLink.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Belleville, Michigan
Worthless POS employees
Phone agents refuse to transfer you to supervisors. They think they won't get in trouble if they simply hang up on you instead. This company should go out of business TODAY.
User's recommendation: Avoid at all cost.
Philadelphia, Pennsylvania
I'm waiting for a customer service and somehow I don't know what's going on but the phone is still running but nobody's talking maybe depends on how I get connected here
I had airtalk wireless and something happened to my service and my phone keeps telling me I have no service so I'm switching to SafeLink if that's possible
User's recommendation: Maybe
About
, , , ,
SafeLink Wireless is a program of a public aid which provides telephone service accessible to needy subscribers. It is the supported program of the government which offers a free cellular telephone and a broadcasting time every month for acceptable clients. It was created by TracFone Wireless, Inc. The company also offers the limited number of vocal minutes every month for families who do not use Lifeline service provided by any other wireless or telephone company. SafeLink Wireless is financed through service Fund Universal. The company has more than 1,700 locations in the United States and provides its services in 31 states, including Alabama, Connecticut, Georgia, Illinois, Florida, etc.
Safelink Wireless is ranked 340 out of 2405 in Telecommunications category
USA
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you realize few years ago verizon bought trac fone i dont remember extact date or year but some years ago