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1.0
Details
I called the #listed on the web site and the guy (if I understood him correctly) said that my acct. has been cancelled because of something I did on line when I tried to recertify my acct.! #1 I need to recertify and I need a new phone. the phone that I got when I...
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22 comments
Stephano
#1758341

I don't currently have a phone number so I can't recertify for a new phone that is broken

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Most Helpful
Review
#1164938 Review #1164938 is a subjective opinion of poster.
Product
Safelink Wireless Account
Cons
  • Need to speak english
Reason of review
Poor customer service
Preferred solution
need a CSR that speaks english please!

Safelink Wireless review: My phone say 23 day left I been a customer for years

please contact me if there is a problem
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Review
#1722527 Review #1722527 is a subjective opinion of poster.

Safelink Wireless review: I have no recommendation...

My phone will not start up, it stay's on the TracFone screen ~ I can't talk on my phone as this is the only phone I have... You can e-mail at: ks_williams@msn.com
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Review
#1719560 Review #1719560 is a subjective opinion of poster.
Product
Cell Phone
Pros
  • Good service
  • I like
Reason of review
Damaged or defective
Loss
$60
Preferred solution
Let the company propose a solution

Safelink Wireless review: I love the phone

it say no service i can call out
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Review
#1719045 Review #1719045 is a subjective opinion of poster.
Reason of review
it jut say out service

Safelink Wireless review: Do not use SafeLink; they are the worst service on the planet!

1.0
Details
Dropped calls, person on other side of line can't hear me, people calling me say they reach recording "unable to complete call. Also when I turn off data bc I'm using WiFi, the data mysteriously turns itself back on, which I don't immediately notice since I'm still connected to WiFi. Complaints to customer service go unresolved bc SafeLink out sources customer service to a foreign company who's employees ability to speak English is below average and they talk in circles, aka bs so nothing is ever resolved.
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Review
#1717116 Review #1717116 is a subjective opinion of poster.
Service
Safelink Wireless Customer Care
Cons
  • Are just awfull
  • Awfull customer service
  • All
Reason of review
Poor customer service
Preferred solution
switch service
Tags
  • no resolution

Safelink Wireless review: I do not recommend Safelink it is a horrible business.

1.0
Details
I applied for free phone for my disabled son. In the past few months when I called to follow up I was informed there was no application on file. So I would reapply. Today when I followed up on latest application (2 weeks ago) I was first told there was no application. But when I scoffed, I was told it had been in verification dept. past 2 weeks. So, I was told to call verification. Verification dept. said there was no application and need to call Safelink back. I now have an application with Assurance, wish me luck. Safelink is the most inept company I have ever dealt with.
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Review
#1714396 Review #1714396 is a subjective opinion of poster.
Reason of review
Access/ activation issues
Preferred solution
I've taken my business to Assurance Wireless.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Safelink Wireless review: Recertify my safelink phone

I'm disabled and 82, these people have put me thru *** I have tried since the first of October to recertify and it is almost the end of November and I'm still trying to recertify.
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Review
#1713043 Review #1713043 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • incompetent customer service reps
  • Failure To Address Issue
Still don't know where my minutes are. I was suppose to receive a text or email
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2 comments
Dionte
#1780510

I received nothing but disrespect and disregard talking to customer service about the safelink device. It was useless out of the box. No volume!

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Review
#1711522 Review #1711522 is a subjective opinion of poster.
Pros
  • Free minutes
Cons
  • No help
  • Terrible phone
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Safelink Wireless review: Reactivate phone

I can’t make calls or receive
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1 comment
Verena
#1780112

Hi FloweryWasp402. This is Matt from SafeLink Wireless.

We do apologize for the inconvenience you have experienced with our service. Allow us to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please chat with us at http://bit.ly/2CuBvXO, call Customer Service at 1-877-430-2355, or text the word Chat to short code 611611.

For your convenience, our representatives are available Mondays to Sundays from 08:00 AM to 11:45 PM EST. Thank you.

Review
#1710619 Review #1710619 is a subjective opinion of poster.

Safelink Wireless review in Atlanta, Georgia: Cant get a network on phone

I dont have any service I cant get it to work
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Review
#1707609 Review #1707609 is a subjective opinion of poster.
Service
Safelink Wireless Phone Service

Contact Safelink Wireless Customer Service

Website:
www.safelinkwireless.com
Mailing Address:
PO Box 220009
Milwaukie, Oregon 97269-0009
United States
Phone:
(800) 378-1684
All Safelink Wireless Contacts

Safelink Wireless Products and Services Reviews

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Latest Question

Safelink Wireless Questions

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
3.2
Details
2&1/2 weeks after I got my phone first the screen would just go black even when I was on the phone when this would happen the phone was died I would have to take the battery out for it to work again then I was not able to receive calls or make them or text I had to put...
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2 comments
Verena
#1780119

Hi LovingChipmunk844. This is Matt from SafeLink Wireless.

We sincerely apologize for the inconvenience this may have caused you. Please know that it is never our goal to let you experience such troubles. Allow us to take a closer look into what is going on and ensure there is a resolution for you today. For assistance, please chat with us at http://bit.ly/2qdrKHH or call us at 1-800-378-1684.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1707399 Review #1707399 is a subjective opinion of poster.