Safelink Wireless

February 27th, I ordered a cell phone BLU from SafeLink Wireless over the phone. The phone cost $29.99 and came to $32.00 in some change.

From then till now, I have been calling to let them know that I did not receive the phone. First, they found out, SafeLink Refunds Department, that the phone was delivered to 5K and I live in 8K. And that's the address, 375*-***-****, thats on my account. My cell phone number is 347-245-****.

Since last Friday, I have not had phone service. The phone I was using has entirely shut down and would not open back up. I have called continuously since March 4th, I believe. And I got an email from the refund department saying they were working on it, March 4th.

No one has given me my money back. Every time I call, I get the run around. I would like my $32.00 put back on my CHIME card, ending in 0489. I am in the process of contacting the FCC and the Attorney General's office to get some satisfaction.

When I do that, I'm going to want more than $32.00 for my aggravation. No service, can't even call 9-1-1 because I have no phone and I live alone. I'm 75 years old, homebound, ankle broken in 4 places held together with metal, high blood pressure, heart problems, asthma, and mental issues. And I'm in touch with the Department for the Aged and AARP.

So be aware. I don't get my money back in the next 3 days, that's what's going to happen.

I called SafeLink to switch my service from a Motorola G Play to an iPhone 13. They told me I must first call T-Mobile to get them to unlock the iPhone.

Instead of leaving my service on my Motorola G Play until the iPhone was unlocked, they went ahead and switched it to the iPhone. I can't use it until it's unlocked. Now, I have to buy a SIM card in order to have working service.

Due to their lack of common sense, I can't believe I bragged about them to so many people, telling them SafeLink was the way to go. They could have at least offered to send me a SIM card at no charge since they clearly dropped the ball.

I am on Lifeline. Stay away from Safelink. I have asked for a replacement phone three times already because I cannot hear my phone ring, and I cannot hear the people I am talking to. Communication is vital for me so I can communicate with my doctor, my bank, my daughter, etc. This is a faulty phone; it was hard to hear it from day one and has gotten so bad that I cannot hear or communicate with my doctor. I need a replacement cellphone for communication purposes. Twice, Jawana at SafeLink said I qualified for a new phone. I am very upset!

Jawana ordered me a phone twice, but SafeLink keeps canceling my order for my replacement phone. Two times, SafeLink canceled my replacement order and then said that I don't qualify. How do I not qualify? I am on Food Stamps and live off a fixed income; I am living in poverty.

I need a replacement phone because the Internet says I qualify, and I do, for a replacement smartphone. I find this to be unacceptable as communication is very important to hear what's being said on the phone. If you cannot hear, you cannot communicate.

SafeLink keeps saying I don't qualify and canceled my order for a replacement phone twice. How do I not qualify? I am on the Lifeline. Jawana ordered them for me. Two different times, they canceled my replacement order. I do qualify! I am going to complain to the FTC and FCC if I cannot get a replacement. mitchellwoody39@***.com

I've been with Safelink through the Lifeline program for several years now and haven't had much of a problem with them until recently. Today, when trying to make a call, it wouldn't allow me to and says my service has been deactivated.

Then I tried to send a text message and it kept saying sending failed. I can't get any answers as to why from the STAR chat agent or 611611 services, so I used another phone to call them. Still, I only got their automated service that had no option to reactivate my phone when listening through the prompts, so I checked the status of my enrollment to see what it says and it said I was still enrolled. The tech support option sent me to a recording that said I needed to call back during certain hours, but I don't always have access to use someone else's phone to call since my phone has been deactivated.

At this point, I don't know what else to do to get this solved. I can't log into my Safelink account due to not receiving the code that's being sent to my phone which is disconnected. My data is still working perfectly; it just won't make calls or texts.

I checked my Lifeline status and it also said I'm enrolled. Is there anyone that could possibly give me some insight on how I could get this resolved quickly?

Been trying to text, call, and use the apps for SafeLink and TracFone to simply add on extra data ($15@***B).. I do what the text messages say and enable the process and use my card.

I used the apps or both places and again unable, can't process, try again later, something went wrong, error. And the tracfone app won't even let me log in or make a account or anything that the text messages keep saying to do. Calling puts you on hold and then nothing.

3 days now trying to do this and why do you send me to one place and then to TracFone and then after a long time to log in and recap to you and all that *** you sent me back to SafeLink then got the TracFone you got to keep logging back in and recap check just to get told her can't do it try again later can't log in denied access to your account, account not found, this phone is denied to create account ,unable to accept your card why its my debit card I got money on it. That's what TracFone says starting to *** you *** off and switch or something here

Had to transfer my Qlink lifeline service because Qlink was in trouble for fraud. Went to Truconnect for a short time then transferred to SafeLink.

No notice my application was accepted but my phone couldn't make or receive calls one day text still worked. I wanted to keep my number. Too many issues getting sim card to work right so corporate has to handle it. Corporate promised I could still use my old number & said a sim card with the number attached to it would be shipped out.

It's been like 4 weeks & no sim card. I've called several times & one guy said he issued the sim card again, it's been over 10 days & still no sim card to go back to old number. SafeLink kept saying the account needs to be active to port the number but I can't have 2 active or non active lifeline accounts. They know this I'm sure.

Too many spam calls every day on the SafeLink number. Corporate outright lied to me & never even shipped the other sim card. Corporate said I could still keep the number even though Truconnect wasn't active. I can not have 2 Lifeline I sign agreeing to this.

I'm irritated they just didn't transfer it when I first asked about it or when the first sim card didn't work right. It is not an account number that is needed to port a phone number it was my phone's IMEI & the last 4 of my social. Customer service should know this too & stop insisting they need the account number.

SafeLink agent lied about re issuing the sim with old number as well as corporate. I do not recommend this lifeline provider

U guys told me I have to go to Walmart to get a Obama phone that never are free I was made feel like I wasn't person taken to like I was less of a human it was like I wasn't enough n I want smart enough to have a conversation with hey in hey words and I'm not a good person