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I'm not EnchantedGar671. I wrote the complaint about not being able to recertify. I've been trying to recertify since April 2018. Every time I try to recertify they automated system says it's too early. I was on the phone to outsourced customer service in the...
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Anonymous
Anonymous

Pathetic company both EarthLink and tracfone bunch idiots they do not want customers to get the phone. These nuckle heads I am sure are making money from The govt ....Shut dow...

Anonymous
Fla

I agree with the previous comment,I reported them to the attorney General office and the fcc. This fool from safelink responds too me with some crazy answer I did not recertif...

1.9
#1383091
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First of all I feel that if the customer is calling Safelink for anything minutes shouldn't be deducted from their phone. This is your company that we are calling. Secondly, the representatives can never seem to understand what you are telling them. They keep you on...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2qdrKHH to chat with a l...

#1380111
Reply to reviews
I got a replacement phone and safelink refused to transfer all of my minutes from my old phone to my new phone. They also would not allow me to speak to another department. Now my phone is not working at all. I am currently seeking legal action . I believe if you are...
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AlexTrac
AlexTrac

Hi Valued Customer. This is Alex from SafeLink Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2...

#1379193
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Now they Are telling me you are not getting phone you lost last one we do not replace all this crap since aug??? No notice nothing they tell me too buy phone ? What is wrong with this program and people. I am enrolled according to the website . But they keep sending me...
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MattSL
MattSL

Hi. I noticed your post on this blog and I want to help you. For further assistance, please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your conven...

Anonymous
Fla

Now I returned my tracfon e which I purchased because safelink said once you buy a phone that is done they can add my free mins and texts...This program needs to be shut down ...

#1377957
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in june i recertified with safelink. i had the phone and number for a year. everything went well. then in july my minutes were not applied i called in and after 3 days of explaining i had no minutes they said oh no prob and added them. Aug i received the minutes...
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MattSL
MattSL

Hi FarawayGalapagosTortoise. This is Matt from SafeLink Wireless and I have read your post here. I am so sorry for what you have gone through. Please be advised that it is not...

1.0
#1376872
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Horrible customer service they said they rejected my application because I called them one day after I apply online to get a service that isn’t true. My aplication and documents were approved but they want me to reapply again and wait 24-48 more hours after I’ve been...
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MattSL
MattSL

Hi. This is Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. Let me help you in resolving your issue. Please chat with us using th...

1.0
#1374984
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No money, battery faulty cant get a new one and have not had it 6 months. Have to pay, but no cash...hence free
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MattSL
MattSL

Hi DefiniteAkita421. This is Matt from SafeLink Wireless. I read your post and I'm sorry you're having some problems. Please chat with us using this link http://bit.ly/2qdrKHH...

#1374847
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I've been trying to recertify service since last April 2018. When I called the recertify automated system it kept on telling me that it was too early to recertify. I've called twelve times since April 2018. I hate when a company outsources customer service. I'm not...
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aljgct
aljgct

They just sent me back to the same customer service in the Philippines. Somebody from Tracfone should get on top of this. My friend who is a childhood friend said he would be ...

aljgct
aljgct

I'm not EnchantedGar671. I wrote the complaint about not being able to recertify. I've been trying to recertify since April 2018. Every time I try to recertify they automated ...

3.0
#1374458
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I live in a rural area where the closest cell signal is outside of town (i.e. I don't get a signal inside my home). For almost eight months I've had to rely on someone else to drive me places. As a result, I was unable to do the one call every 30 days, but I was...
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Jher
VitalDrever

Addendum to the above: I put a $1,000 for total losses, but that doesn't refer to just last two weeks -- that's since I moved here two and a half years ago. When I've needed t...

2.0
Hyndman, Pennsylvania
I liked
  • Phones app capabilities
  • Idea of the program and receiving a free phone
I didn't like
  • Agents reading scripts instead of active listening
  • Reps who lied
  • Rep laughing and scoffing at me
#1374452
Reply to reviews

Contact Safelink Wireless

Mailing Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 977-3768
More
Constantly have to recertify/re-enroll. How many times does it take!!!! I get no notice I need to do so, phone cuts off, no warning, just stops ability to call, text, data. You have to call their Enroll Dept. How? Send smoke signals? Will never use them again. Sick of...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless. We apologize for the trouble this has caused. Let us help you address your concern. Please click on this link http://bit.ly/2qdrKHH to cha...

1.0
#1371879
Reply to reviews