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I received a call from Safelink saying I needed to recertify. When I called them, I was told I didn't need to do it now, that I had until October to do it. I called the technical support number and was told the original number I had already called and they couldn't...
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Anonymous
Cat

Hi,since I updated my phone to a smartphone on 8/10/2018,as at that time I was receiving 750 minutes,now all I see is I'm getting 350 minutes to start,so why did my minutes ch...

Anonymous
Lenora Jackson

38298979 I turned in my copy of my Medicaid card. Do can you please turn my phone back on.

#420196
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I got a new safelink phone it has been reactivated with the same phone number but I am unable to retrieve my pending minutes even after they supposively reprogramed my phone I did not sign up for this I am sick and tired of every single company I sign up for giving me...
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Anonymous
Linda Powell

Yea I do why I haven't gotten my minutes on my phone

Anonymous
Anonymous

Safelink sent me a new phone because I am disabled and the one I had was not working for me. The new phone is an LG. It was already activated with minutes on it. After a few m...

#160951
Reply to reviews
didn't get minutes on my cell phone first of month it's a trac phone lg i want to know why it's safelink and it's robert's it's a trac phone and model number is lg320g from janury 3 that's only time he got his free minutes after that...
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Anonymous
Lois

I've never gotten mine either. Received the phone and first months minute then the next month, nothing.. Cannot figure it out or get any answers.. Frustrated...

Anonymous
VANCE

Howdy. I got a New Smart Cell and My Time was already transferred a month ago. But, now I am not receiving My Time(MINUTES), so what should I do? Yes, I have called and spoken...

#220177
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I lost my phone when I went to see my mom and I have been trying to get a new one from Safelink. I have called several numbers and been pasted from this person to another. My safelink phone number is 850-405-8529 and the phone itself was an Alcatel model. I need a...
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Anonymous
Anonymous

I lost my phone 754 303 7937Type your message here

Anonymous
Anonymous

phone was taking from my basket @ Wal-Mart.. I have another phone I just need a sim card......

1.3
I liked
  • Free 250 minutes
I didn't like
  • Rude customer service
  • Poor signal at times
  • Offensively impolite
#637881
Reply to reviews
I called the #listed on the web site and the guy (if I understood him correctly) said that my acct. has been cancelled because of something I did on line when I tried to recertify my acct.! #1 I need to recertify and I need a new phone. the phone that I got when I...
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Anonymous
Garland Ogden

My wife had the same problem. She got a text message saying that she needed to call the number to re-certify! After several attempts to do it via phone, using her minutes she ...

skydee69
skydee69

trying to recertify can't do it on telephone or online help!

1.0
I didn't like
  • Need to speak english
#1164938
Reply to reviews
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
I received my new smart phone from Safelink, a black ZTE android model.I have opened every app this phone has and yet there is nothing about minutes left/remaining.Even the download account is a joke and never works.It just says no connection please try later.There is...
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Anonymous
Mj

Since the recent update for TracFone my account app all SafeLink users are no longer able to use this vice as a way to retrieve date, texts and call allowances. Just learned t...

Anonymous
James

I talked with tech support and they gave me a code of *777*1#. I use it all the time, give it a try.

3.6
I didn't like
  • Account options
#1137305
Reply to reviews
I live in a rural area where the closest cell signal is outside of town (i.e. I don't get a signal inside my home). For almost eight months I've had to rely on someone else to drive me places. As a result, I was unable to do the one call every 30 days, but I was...
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Jher
VitalDrever

Addendum to the above: I put a $1,000 for total losses, but that doesn't refer to just last two weeks -- that's since I moved here two and a half years ago. When I've needed t...

1.4
Hyndman,Pennsylvania
I liked
  • Idea of the program and receiving a free phone
  • Phones app capabilities
I didn't like
  • Reps who lied
  • Poor customer service
  • Agents reading scripts instead of active listening
#1374452
Reply to reviews
I have been a safelink customer for several years. For the last several months, I have had to call them because my service ends abruptly. I get 500 free minutes each month, but I am told each time the phone goes out I still have 300 - 400 minutes remaining. They have...
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1.6
I liked
  • Free plan
  • Phone for emergencies
I didn't like
  • Unclear where to go for help
  • Are no help
#1387469
Reply to reviews
Safelink has sent all their customer support overseas. I have spent hours on the phone with six or more individuals in order to try to use my existing phone and number with Safelink. I was told to call back on the last day of service with Straighttalk. I call back and...
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MattSL
MattSL

Hi, UnsteadyHornShark. This is Matt from SafeLink Wireless. We understand your frustration. We apologize for the trouble that you have been through. Allow us to gather some in...

AlexTrac
AlexTrac

Hi UnsteadyHornShark. I’m Alex from SafeLink Wireless. We're sorry for the trouble you've encountered in transferring your phone number to SafeLink Wireless. We'd like to take...

2.9
I didn't like
  • Costumer service
  • Employees cannot speak or understand english effectively
  • Customer service leaves a lot to be desired
#1364337
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Contact Safelink Wireless

Mailing Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 977-3768
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The only reason I decided to switch back to Safelink (from Assurance) even though i knew what hassle awaited me, was because i want to use the 2G (or is it 3G?) phone from last year, as i hate smartphones. And Assurance's tinkertoy phone-battery seems to be dying, yet...
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Anonymous
mg1mg2mg3

Uh, excuse me? You sure took your blessed time to respond. (You do note my OP was Aug.13 and you responded Sept.12?) And why has this issue dragged out since July 24 and STILL...

MattSL
MattSL

Hi, mg1mg2mg3. I'm Matt from SafeLink Wireless. We are sorry for the trouble. We never like hearing that our customers are having an unpleasant time with customer service. We ...

#1328875
Reply to reviews