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I received a call from Safelink saying I needed to recertify. When I called them, I was told I didn't need to do it now, that I had until October to do it. I called the technical support number and was told the original number I had already called and they couldn't...
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Anonymous
Lenora Jackson

38298979 I turned in my copy of my Medicaid card. Do can you please turn my phone back on.

Anonymous
Joan Conway

Same situation, but not the first time. My air time was cut off 8/1/2018 and I was not to recertify until 10/1/2018. I also needed a Tracfone replacement at the same time beca...

#420196
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I got a new safelink phone it has been reactivated with the same phone number but I am unable to retrieve my pending minutes even after they supposively reprogramed my phone I did not sign up for this I am sick and tired of every single company I sign up for giving me...
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Anonymous
Linda Powell

Yea I do why I haven't gotten my minutes on my phone

Anonymous
Anonymous

Safelink sent me a new phone because I am disabled and the one I had was not working for me. The new phone is an LG. It was already activated with minutes on it. After a few m...

#160951
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didn't get minutes on my cell phone first of month it's a trac phone lg i want to know why it's safelink and it's robert's it's a trac phone and model number is lg320g from janury 3 that's only time he got his free minutes after that...
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Anonymous
Lois

I've never gotten mine either. Received the phone and first months minute then the next month, nothing.. Cannot figure it out or get any answers.. Frustrated...

Anonymous
VANCE

Howdy. I got a New Smart Cell and My Time was already transferred a month ago. But, now I am not receiving My Time(MINUTES), so what should I do? Yes, I have called and spoken...

#220177
Reply to reviews
I lost my phone when I went to see my mom and I have been trying to get a new one from Safelink. I have called several numbers and been pasted from this person to another. My safelink phone number is 850-405-8529 and the phone itself was an Alcatel model. I need a...
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Anonymous
Anonymous

phone was taking from my basket @ Wal-Mart.. I have another phone I just need a sim card......

Anonymous
Katie McNally

I lost my Safelink phone. This is my only means of communication with others besides using apps. Can you please send me a phone to:28 Mine St. Apt. AFlemington, NJ 08822The nu...

1.3
I liked
  • Free 250 minutes
I didn't like
  • Rude customer service
  • Poor signal at times
  • Long waiting time
#637881
Reply to reviews
I called the #listed on the web site and the guy (if I understood him correctly) said that my acct. has been cancelled because of something I did on line when I tried to recertify my acct.! #1 I need to recertify and I need a new phone. the phone that I got when I...
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Anonymous
Greg

I am having the same issue recertifying my safelink phone. Mine expires sept 7 and i faxed the forms over a week ago but my account isnt being updated. Phone support is of no ...

Anonymous
Morris

I got a recertification notice in the mail saying that I needed to recertify immediately. When I tried, I got a notice saying that I didn't need to and would be notified 4 mon...

1.0
I didn't like
  • Need to speak english
#1164938
Reply to reviews
The only reason I decided to switch back to Safelink (from Assurance) even though i knew what hassle awaited me, was because i want to use the 2G (or is it 3G?) phone from last year, as i hate smartphones. And Assurance's tinkertoy phone-battery seems to be dying, yet...
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Anonymous
mg1mg2mg3

Uh, excuse me? You sure took your blessed time to respond. (You do note my OP was Aug.13 and you responded Sept.12?) And why has this issue dragged out since July 24 and STILL...

MattSL
MattSL

Hi, mg1mg2mg3. I'm Matt from SafeLink Wireless. We are sorry for the trouble. We never like hearing that our customers are having an unpleasant time with customer service. We ...

#1328875
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Every single month since activating my Safelink service, either my calling ability or data service quits working in less than a week. When I call in, the rep insists that I have reached my limit, even though I only use a couple calls. I have asked for printouts of my...
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MattSL
MattSL

Hi DiscreteBoa. I’m Matt from SafeLink Wireless. We’re sorry for the trouble this issue has caused you. We understand the importance of correcting the issue that you are havin...

Anonymous
Paul

My last phone from budget with 500 megabytes and I can take that all month long now with this Safe Link 2 gigabytes or 5 GB they say it's gone in 2 days

1.0
I liked
  • Phone and free service
I didn't like
  • Total run around everytime have never had a good experience
#1326816
Reply to reviews
This company has no idea of what it is supposed to be doing- every other month there is a problem getting my units- they can't even transfer your calls without disconnecting you- leave you on hold for long periods and then come up with some lame excuse- finally got...
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MattSL
MattSL

Hi PleasantOwl. I’m Matt from SafeLink Wireless. We’re sorry for the trouble this issue has caused you. We understand the importance of correcting the issue that you are havin...

1.0
I didn't like
  • Very poor customer service
#1321496
Reply to reviews
Safelink Wireless - 3 days to get my number ported to a new SIM and account linked
It was a bit complicated when I initially signed up a couple of years ago, having to buy a SIM kit was new to me. Today, I finally got my issue resolved in upgrading my phone after 3 days of calls to customer service. Initially, I bought a SIM kit for "Tracfone" to...
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3.4
I liked
  • Free plan
I didn't like
  • Customer service
#1287931
Reply to reviews

Contact Safelink Wireless

Mailing Address:
SafeLink Wireless
Attention: Executive Resolution Department 9700, N.W. 112th Avenue
Miami, Florida 33178
United States
Phone:
(800) 977-3768
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Took forever to process and finally get my service up and running through the 'bring your own phone' program. Everything seemed fine untill 2 mos. later when my service was shut off -- said ca lifeline reported noneligible-- BUT they couldnt do anything about it...
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MattSL
MattSL

Hi AllFerret. I’m Matt from SafeLink Wireless. We’re sorry for the trouble. We understand the importance of correcting the issue that you are having. This is definitely not th...

Anonymous
Re 1345675

I called the California Utility Commission_ complaints 1 800-649-7570. You must listen to the pre-recorded message to get in touch with the utility that you need help with- a ...

1.5
#1345675
Reply to reviews