No body can speak English, 40 to 50 min. to resolve an issue, just to have the same issue with the phone again. Again and again. Be ready to spend 1 hour a day, maybe everyday for the rest of your life till you the phone. Good luck trying to having someone solve a...Read more
I've been reading the reviews and it seems things get worse after you call customer service. This month, after my minutes were loaded, I've been unable to check my balance online. It encourages me to call customer service. What I can gather, this is how they verify...Read more
This company is not transparent and engages in outright fraudulent business practices. They provide no dedicated complaint department or email address for customers to document incorrect balance allocations, mistakes in the monthly balance reset process, or other...Read more
Its been about 7months without my phone. On about Nov.2017 i lost my phone. I call Safelink n told them alot of times. Safelink send me a sim card n it didnt have line over n over again. I think Safelink send me 4 sim cards, one after another and none had line!! CAN I...Read more
How can they only get my applaction with my SNAP card and my Medicaid card and my driver lic STAPLED to it in srveral places my ID # writen all over it sent in same mailing and clear , checked over by 4 outher pro. People and they say they can' t read it , or my name...Read more
Safelink Wireless - Why dose my application keep being turn down ?
I have sent in about 5 time my copies of my SNAP card copies of my Medicaid card And copies of my drivers lic. they keep saying that they can not read Them, I have had several people look at the copies before I have sent them in , now they say I sent n copies of cards with out my name on them, This is not true all of my card have my name printed on them or I would not be able to use them
For over a month I've been receiving calls to recertify my Safelink phone service. I receive the phone because I'm on Social Security. I've called them, I've recertified with them. I've sent them my proof of being on Social Security. I've written to their headquarters...Read more
- Phone & the service
I didn't like
- Cant understand a word customer service saids
- Continuous robo calls
Safelink Wireless - What a joke
What a pain to deal with, trying to recertify and they have the nerve to tell me I have an invalid address and want me to provide a different one for shipping purposes , f..king bulls..t, So I said the heck with them and went with a different carrier.
I have call on 4/9/2018 was told that on my application somethings were approve. Send in more information, which I did and did not hear from them. I call on 4/24/2018 and was told my application was in review, call back in 24 hours. I call today, which is 4/26/2018, I...Read more
I didn't like
- Poor customer service and illegally recertifying my account
- Full of bull
Ive been a safelink customer for 6years, AND I AVOID CALLING THEM AT ALL COST, I CALLED A ABOUT10 DAYS AGO TO PURCHASE A $15.00 CARD, BUTI WAS PASSED ON AND ON TO OTHER PEOPLE A MAN WHO FINALLY LET ME BUY A$10.00 DATA CARD, WITH MY DEBIT CARD WELL, I NEEDED MINUTES FOR...Read more
Do you have something to say about Safelink Wireless? What happened? What can we help you with?