Safelink Wireless
Reviews and Complaints

I received a sim card from them on 8/5, and I called them for assistance in starting the service. It's now 8/8/2024, and I still don't have service.

I asked them to cancel my application today. I was insulted by someone named Melissa. They repeated the same process over and over until it became impossible to bear. I never got a chance to speak with technical support to try and initiate my service.

The most significant issue was the lack of understanding regarding my questions. I requested to speak to technical support, but they repeated the same process over and over on my phone, leaving me to handle it. I repeatedly informed them that the prior representative had attempted that, but it still didn't work. The hostility I received from them and the supervisor they spoke with essentially communicated that they didn't care if the phone still didn't work, and they had no intention of resolving the issue.

I've never been insulted by any representative on the phone before. I wouldn't recommend using their service, although I can't vouch for Assurance Wireless either.

With the ACP program had unlimited data. When it shut down was left with just Lifeline.

Only time it was used was during trips to town, for my 5 an 8 year old boys, about an hour one way. So off to town we go. All is good until we are almost there. No data.

Once stopped I get on my phone to to buy more data. Well no just data is available. So I call, I'm told that I would have to buy a months plan, that lifeline would be suspended and pick back up after the paid month ended. Ok how much?

39.35 is what was billed. Ugh I can not afford this. On a fixed income as a 62 yr old single dad of the 5 year old. Already had to yell at them a few times.

Its hot and we gonna be in town for a few, so I do it. No data, its not working. I call back and I'm told it wont work for hotspot. OMG ok just refund my money.

Oh we don't give refunds. At this point I am ready to put some kids in the trunk and reach thru the phone to India and strangle someone. Kids and I survived the day and made it home. Few days later I again call and finally manage to be told I get a refund.

But it took closing the account. So now I got no more Lifeline phone and I'm guessing will lose the number.

And it will be weeks before we see if I even get the money back. I pay 10 bucks a month for my phone at Red Pocket.

SafeLink service is generally pretty wonderful unless you got to deal with customer service. Granted most of the customer service representatives are very kind, however they do not know the first thing about fixing any issues.

My boyfriend has called in there multiple times trying to enroll with his lifeline, (which is already approved)and have his current service with another lifeline provider transferred, however it's showing up that he is deceased! Every time he calls SafeLink the representative is stumped and tells him to call someone else, which is usually the national verifier or social security office and both of them say that he is not flagging anything in the system and is approved and tell him that it is a safe link error and to call them back and the runaround begins all over again.

It's been about 3 months now and still nothing has been resolved regardless of his attempts to verify that he is alive and well. It's a shame that it could be one of the best lifeline companies on the market but their customer service is a missing a major mark.

I received a Safelink phone in the mail with a CA PROP 65 WARNING. This product contains chemicals known to the State of California to cause cancer, birth defects or other reproductive harm.

When I called, the first guy said, 'Oh, that's only to keep the rats and roaches away.' Then, another person who identified herself as Marie (rep#511477) tried to force me to activate the phone even after I explained to her multiple times that I did not feel safe with this phone. When I requested to speak to a supervisor, she refused and still kept trying to make me turn on the phone. When I asked her if she knew anything about this CA PROP 65 WARNING, she claimed to not know anything about it and continued to refuse letting me speak with her supervisor, while still telling me to turn the phone on.

After searching for a corporate contact number that was unsuccessful, with no cooperation number found, I'm at this point. This phone is going back in the mail after I contact a lawyer!

Sent me a defective phone and wanted me to return it and be without a phone for 10 days or more before sending me a new one

I can't get an answer from customer service about when my phone will be ported over. I have called at least eight times.

I've been hung up on. I've been told someone will call me and when the call back number does call, no one is there. I'm told that it will be 24-72 hours before my phone will be connected to their network. People need to have a phone in case of an emergency!

This company is terrible and I will contact The Better Business Bureau as well as the agency that recommended this company.

Absolutely unacceptable! Plus the agents are impossible to understand!!

Phone was stolen, ordered a new one, cannot get it activated. every LiveChat is a canned response.

they claim to be from the phillippines, i cannot get a Chat operator to answer if they understand my problem. They keep asking for a pin, which i dont have.

Then they claim to have sent a reset to my email, which never shows up. then they ask if I received a text on my old phone, which i state is stolen SEVERAL times, then they end the chat

I am a senior and disabled and graduated computer school as a technician in 1984. I gave them all the information I needed to transfer my number from my current carrier and they have done everything possible cannot do their job I had to return to my former carrier and managed to have them both on the phone at the same time and track phoneagain do anything other than what it says on their text support screen.

I have lost the ability to access my bank. I cannot contact my landlord and got my first notice for eviction because I cannot contact anyone. This is a disaster. I do not recommend to anyone they offer good features like Wi-Fi and their signal strength is very strong here in Atlantic City.

The only reason I am switching is the signal strength of my current carrier is weak and they do not have, many technical features I would like to have for example, calling over Wi-Fi, which is the main reason other than signal strength that I am switching. They are completely incompetent and cannot help but reading the script and cant do anything beyond that I was left on hold for over 40 minutes until they thought they needed the line and hung up on me now that Im back with the carrier they still cant seem to switch. I wish I had a number Safelink themselves and not just track phone. I am very upset and I am tired of this, but I have to do something , stay as.

far as possible from track phone. My next call is to Senator Booker as my congressional representative is inept.

I had atrocious customer service with Safelink. So I am in the process of moving to a new carrier.

I requested to port my old number to the new carrier but there was an email from my new carrier saying the transfer pin was not the only information needed. Safelink cut off my service before the new carrier took control. I have no service and had to contact the helplink at support.safelinkwireless. They said I needed to contact them at the customer service number.

I told them 6 times I had no service because they cut it off prematurely before the new carrier took over. Repeatedly they said let me text you or call the customer support line. I had to keep telling them I had no service and there should be a protocol for such an incident. They said there was nothing they could do.

This bad customer service is entirely the reason I sought out a new provider. You need to better train your agents and plan for a contingency where the customer cannot contact you through the phone.

The agent said go to the library and borrow their phone. That is just ridiculous.

my phone a Nokia Tracfone is completely dead. It was deactivated on Monday 7, 24.

i am not able to get anyone to help me. I am with the California Lifeline program. Took my phone number and left me in need

of emergency help. you can reach me in email: mark.m.steele926@***.com.

You can't call because they took my only resource from me.

Thank you and help me please. NO notice, no warning just deactivated and I don't know why.