Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Safelink Wireless review: Trouble service

1.0
Details
i paid 15 dollars for the 15 dollars unlimited plan they cut my phone and told they could not find my payment and for me to wait till next month to receive my free mins so i asked to speak with the manager the manager had a bad attitude with me how you'll got employees working with attitude i pay my money every month and its always a problem i need to speak corporate to file customer complaint because they treat customer like we nothing
View full review
Review
#1691040 Review #1691040 is a subjective opinion of poster.
Service
Safelink Wireless Mobile Phone Service
Pros
  • Having help when i really need it
Cons
  • Unclear where to go for help
  • It stinks
Reason of review
Poor customer service
Loss
$15
Preferred solution
Price reduction
Tags
  • incompetent customer service reps
  • Government Cell Phone

Safelink Wireless review: No English, and can NEVER solve a problem, NEVER

1.0
Details
There are no human beings on god's green earth, that are less helpful than SLW tech support. Calling them is a total waste of time, and if they do "something" it will only make things worse.
View full review
Review
#1690175 Review #1690175 is a subjective opinion of poster.
Reason of review
Poor customer service
1.0
Details
Sim card not readingbor registering 2073205143
View full review
1 comment
Verena
#1764461

Hi NeedyBeagle157. I'm Matt from SafeLink Wireless.

I'm sorry to hear that you're having some problems. e will check if your phone is properly provisioned in the system. Please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1684194 Review #1684194 is a subjective opinion of poster.
Pros
  • I had safelink for years
Reason of review
Damaged or defective
Preferred solution
Deliver product or service ordered
Tags
  • safelink support
  • Failure To Address Issue
1.0
Details
Totally a disaster company, you will be on the phone every month with customer service because NEVER receive the minutes. They always have an excuse the reason why you don't received, you will speak with 5 person in every call. Choose another company.
View full review
1 comment
Verena
#1763006

Hi. This is Matt from SafeLink Wireless.

We're sorry for any inconvenience that we may have caused you. It was definitely not the experience we wanted you to have. We'd like to speak with you to validate the status of your account and straighten things out. Rest assured that we will do our best to help you get your free monthly benefits accordingly.

Kindly call us at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1681622 Review #1681622 is a subjective opinion of poster.
Safelink keeps making me enroll over and over again I have called the varifier 4 times they say I'm still enrolled I've bought minutes so I'll have to omit food to make up that money
View full review
1 comment
Verena
#1759791

Hi WelcomeAdeliePenguin782. This is Matt from SafeLink Wireless.

We're sorry for any inconvenience that we may have caused you. We do not mean to make you feel this frustrated with our service. We'd like to speak with you to straighten things out on your account. Rest assured that you will be compensated accordingly for all this inconvenience.

Kindly call us at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1675573 Review #1675573 is a subjective opinion of poster.
Service
Safelink Wireless Phone Service
Pros
  • Free plan
  • I had safelink for years
Cons
  • Have bad attitudes
Reason of review
Poor customer service
Loss
$24
Preferred solution
Deliver product or service ordered
Tags
  • Government Cell Phone
I have called 3 times tried to chat several still my 815.295.4534 phone has blocked text and 0 minutes. I sent in re-enrollment paperwork months ago which you all got because I WAS APPROVED AGAIN. then it looks like safelink cancelled me! FOR WHY I AM CLUELESS! there...
View full review
1 comment
Verena
#1759786

Hi EconomicKiwi397. This is Matt from SafeLink Wireless.

We sincerely apologize for the trouble that you encountered with our service. This is definitely not the experience we want you to have. We'd like to speak with you again so we can straighten things out on your account and reinstate your service right away. Kindly call us at 1-800-378-1684.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1674571 Review #1674571 is a subjective opinion of poster.
Service
Safelink Wireless Customer Care
Pros
  • Quick easy application process online
  • Phone and free service
Cons
  • Poor customer service and being lied to
Reason of review
Poor customer service
Loss
$100
Preferred solution
Deliver product or service ordered
3.2
Details
Like it says, the monthly minutes don't get used up, before Safelike treats my service as if I'm out of minutes: for the past 3 months!
View full review
4 comments
Normand J
#1757362

How many minutes do you allow me 'now': ... 150 per month?

View more comments
Review
#1671302 Review #1671302 is a subjective opinion of poster.
Service
Safelink Wireless Technical Support
Reason of review
Poor customer service
Preferred solution
An Answer

Safelink Wireless review in Albertville, Alabama: Phone deacctavated

4.6
Details
need results of recertification as of 10/1
View full review
1 comment
Verena
#1757248

Hi HarmlessWaterBuffalo100. This is Matt from SafeLink Wireless.

We read your post and want to help you out in checking your re-certification status. Kindly call us at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1670908 Review #1670908 is a subjective opinion of poster.
Reason of review
phone deactivated
Preferred solution
reactivate my phone
My main problem? It is outsourced to a foreign country. Over and over my application never was completed to the point of my minutes and data automatically loading to my phone. I had to call every month to receive my minutes.So today, they informed with barely legible...
View full review
1 comment
Verena
#1755819

Hi DramaticLabradoodle. This is Matt from SafeLink Wireless.

We read your post and would like to apologize for the trouble that you encountered with our dealership. Your concern has been noted and will be escalated to provide better service in the future. We want to let you know that we sincerely want to help. For updates regarding your application, do not hesitate to call us again at 1-800-378-1684.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1668826 Review #1668826 is a subjective opinion of poster.
Pros
  • Free phone service
Cons
  • Terrible customer service never resolves issues
Reason of review
Poor customer service
Preferred solution
Stop out - soursing to foreign customer service countries.
1.0
Details
No matter the number of times that i called in or the amount of time i spent in giving the representatives explicit details, when a person called me i could not answer their call. I could see the number of the caller and could call them back, but i could not answer...
View full review
2 comments
Anonymous
#1779628

Hours spent on the phone trying to get my phone unlocked as I am no longer eligible for lifeline has yielded no result despite the promise that this will happen once I pay for another month's service. I paid for another month, while on the same call immediately found online I was still in Safelink demanded a refund and was told to just use the month service.

I never got the refund . I have 3 case reports with the promise of a return call from supervisors w/in 4 hours never happened; promised that phone will be unlocked w/in 48 hrs never happened, unauthorized charges to my credit card were made and fortunately reversed by my credit card company.

The remarkable thing is how long they keep one on the phone saying yes and after 2 hours and another payment it still does not happen. While on lifeline I never needed customer service so they were great BUT if u ever need customer service save your time, you will get played along

View more comments
Review
#1665087 Review #1665087 is a subjective opinion of poster.
Cons
  • Extremely poor and uneductated customer service representatives
Reason of review
Poor customer service
Preferred solution
We can discuss it when i talk to a person who has the ability to yield satisfactory results, and is located inside the USA.