Safelink Wireless
Reviews and Complaints
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Recertification
Preferred solution: Recertification once a year, like it says on option 2 at 1-800-378-1684
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Extended frustration
- Incompetent customer service
- Cheap product
- And frustration
Preferred solution: Apology
User's recommendation: Safelink is unable to assist
I have a question about my account
- Idk
- Idk
Preferred solution: An explanation
Check my order for
Preferred solution: Deliver product or service ordered
New York, New York
Phone keeps getting shut off
Hi. This is Matt from SafeLink Wireless.
We read your post, and we'd like to apologize for the trouble you have gone through with the service. This is not how we want to serve you. Allow us to have another opportunity to straighten out things for you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.
You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Replacement phone spin
Preferred solution: Deliver product or service ordered
Hi, Kenneth J Suw. This is Matt from Safelink.
We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.
We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Pierce, Florida
Very unsatisfied customer
Hi, Frank K Vth. This is Matt from Safelink Wireless.
We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.
We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
Hyattsville, Maryland
Cracked screen on my phone
Hi. This is Matt from SafeLink Wireless.
We read your post, and we are really sorry for what happened to your phone screen. To further assist you with your concern, please copy this link https://***/support/contact-us and paste it on a new window to chat with us.
We are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also text HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Service issues
Preferred solution: BETTER SERVICE, ACCESS TO SUPERVISORS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lorton, Virginia
Problem
User's recommendation: Don’t get it
Hi, Levon Wbt. This is Matt from Safelink Wireless.
We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.
We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Very unhappy customer , Customer service didn't help me with my problem. They wouldn't activate my phone.
Preferred solution: My phone activated.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Vmh93268@***.com
Hi, Valerie H Nqy. This is Matt from Safelink Wireless.
We are very sorry to hear that. As one of our valued customers, we do not mean to make you feel this way. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.
We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was approved
Preferred solution: My phone shipped to immediately
Hi, Lafrances J Man. Your feedback really meant a lot to us.
As your service provider, we're very sorry about what happened. Our main goal is to provide quality service to our valued customers and help them with their concerns. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account.
We are hoping that you will give us another chance to rectify this issue with you. Please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.
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Hi, Adell J Mev. This is Matt from Safelink Wireless.
We're very sorry about what happened. We want to sort this out with you now. However, in order to do that, we would require to get your personal account information, which we cannot ask here for security of your account. We are hoping that you will give us another chance to rectify this issue with you.
To check your order, you can text the word ORDER to 611611. For further assistance, please chat with us via this link https://***/support/contact-us.
For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You can also use our self-service menu by simply texting the word HELP to 611611.