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After several calls and a few hours wasted, I was never told why I could not have my phone replaced even though they have never replaced one for me before. It was just stated that their system would not let them and implied that California Lifeline was to blame. I...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

Anonymous
Anonymous

safe link does not work honestly

I didn't like
  • Hours with customer service
  • Put on hold 40 minutes transferred over and over
  • Are undependable and untrustworthy
#1144063
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My smart phone from Safelink was shipped on 9-1-2017 and I received it a week later. I loved my new phone and the service was great, however my phone was lost/stolen a week later and it was downhill from there!!! I called customer service immediately to deactivate the...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

3.6
#1143425
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Safelink Wireless - Failed recertication
I recertified my 76 year old moms phone 7 months ago. Her phone got turned off and cancelled her plan. I have proof that the recertification was complete. I have also logged into her account here and it shows we still have 4 months before we have to recert again. They...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

1.6
I didn't like
  • Implied that i was lying when i have my proof arrogant employees
#1143416
Reply to reviews

Safelink Wireless - Terrible

Safelink Wireless
#1136058
Numerous of times, Customer Service sea departments all gave different stories on why or why not you are not eligible m, I mean we all have the same information. It's the worst thing I went through over summer, It's like the money or the phone is coming from their pocket an I don't appreciate h kw they lie, an disrespect a human being.
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Safelink Wireless - Misrepresented data amounts

Safelink Wireless
#1133731
1.6
Details
When i enrolled, I was told I would get 1 gig of data for 1st 3 months. But, they will give me 500 min I have called 3 times with no resolution
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Safelink Wireless - My husband recert in march 2017 bern getting the run around

Safelink Wireless
#1128886
1.0
Details
They full of *** safelink isnt worth the heachache they are liers
Comment
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Safelink Wireless - Awful.

Safelink Wireless
#1128663
1.0
Details
There were workers who walked around our neighborhood and follected peoples info and had i was one of those who gave information too apy for a phone. That was back at the end of September and i just called just too be told I am not in the system At All, so im worried that it is a fraud since the workers got my ssn and worried about identy theft possibly. Not Happy At All!
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Customer service
Website
Supposedly been enrolled since August but never got the minutes on the phone , I was told I could transfer over to safelink. Now spoke to a “supervisor” ( third supervisor I’ve spoke to) and eventually he stopped responding to me after I explained what’s been going...
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Anonymous
Jan flecker

They have hung up on us. We have mailed 4 re certifications, faxed 4"4 by phone they have missed 4 months on minutes...terrible company to deal with

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

1.0
#1142512
Reply to reviews
Safelink Wireless - Pissed and mortified with experience of customer service
Safelink Wireless - Pissed and mortified with experience of customer service
Safelink Wireless - Pissed and mortified with experience of customer service
Safelink Wireless - Pissed and mortified with experience of customer service
Safelink Wireless - Pissed and mortified with experience of customer service
On October 24, 2017, I reapplied for services with SafeLink. Since then, I uploaded in to their software system, texted to their system, and emailed to thwir system - 47 times, everything that they needed in order to provide me service but to no avail. I have agreed...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. To reso...

1.1
#1138087
Reply to reviews
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
I received my new smart phone from Safelink, a black ZTE android model.I have opened every app this phone has and yet there is nothing about minutes left/remaining.Even the download account is a joke and never works.It just says no connection please try later.There is...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. You can check the minutes by texting the...

3.6
I didn't like
  • Account options
#1137305
Reply to reviews
I started service with Safelink 09/23/2017 I have been qualified but have never received my minutes I have even been given a new enrollment ID# when I call they say my minutes will be there the following day. It's all lies. This has prevented me from promotions at...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us a...

1.0
#1135794
Reply to reviews
I'd think there should be more options on the website. Having the ability to check on certain things is a must. Online shat can use a upgrade. Limited options on there web site is not what bring in the bacon & neither do the chat techs. 24 hour service would be a good...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. If you have any issues with your phone or service, we can surely help you. Just s...

#1133852
Reply to reviews
i had issues with my phone working so they sent me a different sim card. that worked for about a month. then my phone said no service or was in roam all the time. they sent me another sim. i called to activate it they did. well i never got my minutes so i called they...
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Anonymous
shauna

my issue has not been resolved!!!!!!!

Anonymous
Anonymous

I have been waiting 3 months for my minutes on safelink,filled out 3 re certifications,sent all NPO been their customer 5 years,they take my lifeline money and no service,who ...

3.2
I didn't like
  • Poor english
  • Rude customer service
  • Every single aspect sucked
#1131739
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Lost my phone a week or so ago and called Safelink this morning to request a replacement. Their Terms and Conditions (section 13) say that a customer may request and receive one replacement phone, and this is my first time requesting one. All three reps I spoke to...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

2.2
I didn't like
  • Fraudulent replacement policy
#1129636
Reply to reviews