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No money, battery faulty cant get a new one and have not had it 6 months. Have to pay, but no cash...hence free
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Company wrote 0 private or public responses to the review from Oct 06.
MattSL
MattSL

Hi DefiniteAkita421. This is Matt from SafeLink Wireless. I read your post and I'm sorry you're having some problems. Please chat with us using this link http://bit.ly/2qdrKHH...

#1374847
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I've been trying to recertify service since last April 2018. When I called the recertify automated system it kept on telling me that it was too early to recertify. I've called twelve times since April 2018. I hate when a company outsources customer service. I'm not...
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Company wrote 0 private or public responses to the review from Oct 05.
aljgct
aljgct

They just sent me back to the same customer service in the Philippines. Somebody from Tracfone should get on top of this. My friend who is a childhood friend said he would be ...

aljgct
aljgct

I'm not EnchantedGar671. I wrote the complaint about not being able to recertify. I've been trying to recertify since April 2018. Every time I try to recertify they automated ...

1.0
#1374458
Reply to reviews
I live in a rural area where the closest cell signal is outside of town (i.e. I don't get a signal inside my home). For almost eight months I've had to rely on someone else to drive me places. As a result, I was unable to do the one call every 30 days, but I was...
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Company wrote 0 private or public responses to the review from Oct 05.
Jher
VitalDrever

Addendum to the above: I put a $1,000 for total losses, but that doesn't refer to just last two weeks -- that's since I moved here two and a half years ago. When I've needed t...

1.4
Hyndman,Pennsylvania
I liked
  • Phones app capabilities
  • Idea of the program and receiving a free phone
I didn't like
  • Poor customer service
  • Agents reading scripts instead of active listening
  • Long hold times
#1374452
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Constantly have to recertify/re-enroll. How many times does it take!!!! I get no notice I need to do so, phone cuts off, no warning, just stops ability to call, text, data. You have to call their Enroll Dept. How? Send smoke signals? Will never use them again. Sick of...
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Company wrote 0 public responses to the review from Oct 03.
MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless. We apologize for the trouble this has caused. Let us help you address your concern. Please click on this link http://bit.ly/2qdrKHH to cha...

1.0
#1371879
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My phone was stolen today
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private or public responses to the review from Oct 03.
MattSL
MattSL

Hi NullGentooPenguin. I'm Matt from SafeLink Wireless. We are sorry to hear that your phone was stolen. You can transfer your SafeLink benefits to another phone through the Br...

#1371803
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I had to keep sending information about documents if u had on glasses u could see numbers on the card claim they could not see it clearly trying to jump through to many hoops
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Company wrote 0 private or public responses to the review from Sep 30.
MattSL
MattSL

Hi MemorableOctopus360. I'm Matt from SafeLink Wireless. We apologize for the inconvenience. Let us help you with your enrollment concern. Please click on this link http://bit...

#1369929
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I had to go through so much crap to get my balance on the safelink smart phone its ridiculous that there is not just a text you can send to get them if I were able to keep track I wouldnt have went over ,I had to have my daughter go on her laptop to check need to fix...
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Company wrote 0 private or public responses to the review from Sep 30.
MattSL
MattSL

Hi ConsciousZorse755. I'm Matt from SafeLink Wireless. We apologize for the trouble. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. Our representat...

#1369812
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The call center is outsourced to India where they make less than USA minimum wage, They are trained to say they are located in an American city and change there names to American names you are right when I first started with them I did not understand them clearly,...
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Company wrote 0 public responses to the review from Sep 28.
#1368451
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I have been trying to recertify for months now . My service says it runs out on the 28th of this month .
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Company wrote 0 private or public responses to the review from Sep 27.
AlexTrac
AlexTrac

Hi MarvelousMonteIberiaEleuth. This is Alex from TracFone Wireless. We apologize for the inconvenience we have caused you. Please chat with us using this link http://bit.ly/2q...

4.4
#1367533
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I left my other lifeline carrier almost a year ago and joined Safelink. WORST MISTAKE EVER! I chose to keep my same #. But every month my service gets disconnected and I have to call to fix it, that takes an hr. They already sent me like 5 different sim cards but all...
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Company wrote 0 private or public responses to the review from Sep 25.
MattSL
MattSL

Hi MsM. This is Matt from SafeLink Wireless. I read your post and I'm sorry for the inconvenience that you have experienced. Let us further discuss and check your account so I...

MariaST
MariaST

Hi MsM. I’m Alex from SafeLink Wireless. We understand where you're coming from and apologize that your phone keeps getting disconnected every month and also with our customer...

1.0
#1365028
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