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yes, first of year, I called safe less, and we could not get connect. I want my service on, and respersentative and I couldn't get it straight out. I still needs my service with them please tell me should sent it back, we tried it serious but I needs the service to...
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1.0
I liked
  • Minutes
I didn't like
  • Way that instructions
#1085929
Reply to reviews
I have tried for 2 months to get min on my phone I have called every number with no luck. they say I need to recertify , I sent my information in I call I don't get anyplace. they have given me a new id number an different sim card then a different id. no. my first...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

#1084615
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When i reactivated my account, they sent me a "new" phone and reminded me that the next replacement would need to be purchased. My son lost the phone, so i went to the website, followed the links and bought a tracfone to transfer the service to... spent several hours a...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

1.8
#1082828
Reply to reviews

Safelink Wireless - Network not available

Safelink Wireless
#1089835
1.0
Details
For about 4 months my safelonk phone lets me call out 50% of the time. i keep getting " network not available". the phone is unreliable and mostly useless. somebody fix it please!
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Advertised vs Delivered
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Coverage Area
Customer service
Diversity of Products or Services
Product or Service Quality
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Style and Design
Value for money

Safelink Wireless - I have not received my minutes

Safelink Wireless
#1088958
Yes u cant talk to anybody
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Safelink Wireless - Never received phone

Safelink Wireless
#1087177
1.0
Details
I applied for a phone in early June through the website and I haven't heard anything or receive a phone yet. Disappointed because my friend went thru a different company and had her phone and service on in 14 days. Now I wish I went thru that company. Going to text her and get the name of the company.
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Reliability

Safelink Wireless - Employee

Safelink Wireless
#1086569
1.0
Details
Worked for safe link over a month ago...still have yet to be paid. I have proof of the phones i distrubuted as well as multiple emails stating when i was supposed to be paid, but always an issue as to when that day came. Where is my money tho?
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Advertised vs Delivered
Billing Practices
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
This is horrible we have tried to get a phone re-certified and with no success. Customer service was NO HELP what so ever. This is supposed to be a service for people in need and with disabilities. A person with disabilities should not have to go through what this...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

1.0
#1082733
Reply to reviews
My old got busted and my wife's friend had a new safelink smartphone she had got and didn't need so gave it to me I called a week ago to have account transfered 1st guy said he got it took care could take up to 24hrs wasn't there I called back the next *** said it...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

#1082475
Reply to reviews
so ime bring my old phone to safelink mind you now has whent out bought a track phone use the sims in my tmobile phone no problem so i found out i could bring my old phone to safelink now they have sent me 3 sims cards an one own the way tell me turn off the phone turn...
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MattSL
MattSL

Hi. Im Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

1.0
I didn't like
  • Full of bull
#1081938
Reply to reviews
Incompetent Ignorance. Safelink wireless
Incompetent Ignorance. Safelink wireless
Incompetent Ignorance. Safelink wireless
Incompetent Ignorance. Safelink wireless
Incompetent Ignorance. Safelink wireless
I have submitted all documentation several times thru various methods including texting the information,email, and U.S. Postal Service. It states my documentation is approved however my status is still PENDING. I spoke with RIZA for half and hour and all she could do...
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SamanthaBowser
SamanthaBowser

Emailed tracphone. They told me to contact Safelink. No help whatsoever. I have email as additional proof of lack of action or problem resolution

MattSL
MattSL

Hi. Im Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let us further check your account to resolve that issue. Please send us an email...

1.6
I didn't like
  • Every single aspect sucked
  • Ignorant employees
  • Super frustrating
#1080644
Reply to reviews
My old safelinks alarm stopped working so I called them. I could barely understand half he said. Anyway I had took it yesterday to the commission on aging, the lady there talked to him, he told her since I had had the phone for 3 years, that they would send me a new...
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Anonymous
09azAz

I have a phone. From safe link I can not to call out

MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you with your concern. Please send us an email with your account info...

#1079838
Reply to reviews
Oh My God I know what your talking about. I am about to cancel this free service. I wish to GOD I would have never signed up for the service. I signed up for the service because it was free but it's about to cause me a nervous breakdown. They never sent me a phone but...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you with your concern. Please send us an email with your account info...

#1077099
Reply to reviews
Bill aka shady signed me up for my free phone this past monday then he told me to go get my award letter and when i came back down from my apartment he was gone and i was already aproved this is very unprofesinal of himand i would love for his boss to fire his *** bill...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you with your concern. Please send us an email with your account info...

1.0
#1077064
Reply to reviews