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I have been with the free safe link program for years and have always had PROBLEMS with them! but this has been the worst yet! I have been without a cell phone for almost 2 weeks now because the 5 year old phone they sent me only worked for about 2 weeks and then went...
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1.0
Product
I didn't like
  • Rude behavior and being disconnected multiple times
  • Did not receive what was promised and offered
  • Promised a replacement cell twice that never showed up
#1305735
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Safelink Wireless - Recertify

Recived text. Told i need to recertify. Called to recertify. Wad told i was recertified. Call back 2 days make sure it went thru. Called again told i was not and could not till end of july. Requested recertifcation thru mail, said they would send ha e recivef nothing. Cannot do online wont let me. Cannot get thru on phone. Fix this or i go back to LANDLINE.
#1304954
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Safelink Wireless - Recertify

My phone just quit doong every thing except charging me for ot all
Doyle, Tennessee
Product
#1304550
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My simple request to change phone was never done. Phillipina csr kept putting me on hold and never came up with solution. Asked me five times for the IMEI of the new phone, yet can't make the transfer to the new phone, claiming there is an error message she gets when...
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2.0
#1303980
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Safelink Wireless - Angry

My safelink worked fine for a time then signal would go from full to nill every min. or two. Callef saflink the said looks like its working on there end that was it so im stuck with drop calls and tx messages.
1.1
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Product or Service Quality
Value for money
Warranty
Website
#1303445
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Safelink Wireless - Need to talk to customer service.

I need to talk to someone on what kind of documents i need to send for me to get my free phone.
3.8
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
#1302930
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Safelink Wireless - Cell phone

I was needing a phone but you guys sent me a sim card instead.
#1301748
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1) Spent 1hr. and 10 min. on phone for phone that would not display phone call answer icon. Put on hold appr. 10 times for them to discuss it with next level technician. 4 times on hold for them to talk to direct supervisor who was not immediately available. Wound up...
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Anonymous
Anonymous

No sympathy here. I don't, and have never, had a cellular device of any sort so therefore I am not subject to the conditions of your complaint. And I'm so ignorant I've never ...

#1301281
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My moms service disconnected because she wasn't using it enough minutes. She put an application in April. As of today, July 8, no word avout the phone. She called and got lots of requests to press numbers to hear about specials and deals and promotions. The message...
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1.0
#1298485
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On June 24, 2018, I received an e-mail from Safelink stating that I only had 5 days of service left. When I called to find out what was going on, I was told I had to recertify. I was told they will mail a form to me which I have to sign and return to them along with a...
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Anonymous
Anonymous

I feel your experience; I had one also now they are telling I have to go over the same process. Terrible consumer service.

3.1
I didn't like
  • Terrible customer service
#1297510
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