filters
state:
Show
city:
Show
product:
Show
What happen i started my applacation try to get a phone my name is robert s corn sr i live in moriches ny my my mailing adres is 6411 longtree lane moriches 11955 and the last two weeks i faxed the medcaid card along withe my driver lisenc and it past 14 day i was...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

#1114059
Reply to reviews
Got my phone on oct 8th , i was so relieved to have gotten it , i am a single mother , currently unemployment stay at home mom. , went to use the phone , and it said ,no service , i had a strong connection to wifi , so this does not make sense , i looked to see what my...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.6
#1112883
Reply to reviews
I've had a safe link phone for years but recently it's become impossible to deal with this company.My cell phone states I have 316 minutes & Service until 01-31-2018 with 116 service days left, yet I'm unable to use my phone & when I try to use it it states to press #1...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.0
I didn't like
  • Customer service
  • Extremly poor customer service
#1112181
Reply to reviews

Safelink Wireless - Terrible customer service!

Safelink Wireless
#1112933
Made 3 attempts to update my 84year old mothers phone....sent in documentation called and each time told different stories...and transferred at least 3x's...outsource out of country...finally hung up on!
Comment
Show

Safelink Wireless - Worst service in the country.

Safelink Wireless
#1111195
Can't get minutes on time, waiting almost an hour to speak to someone about a problem. Then being told that the problem was corrected an once you hang up the problem started all over again.
Comment
Show

Safelink Wireless - Poor some need to be done

Safelink Wireless
#1110399
yes no answer poor help
Comment
Show

Safelink Wireless - no response from SafeLink

Safelink Wireless
#1108022
1.2
Details
Does anybody ever really respond to us when the cookie cutter message from Matt pops up and we Supply the information that's requested this problem started for me in July I've contacted the FCC they did their thing I never received follow-up from SafeLink I contacted usAC that was no help either really I don't know what else I can do
Comment
Show
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
I thought phone stolen last night and could not find the phone the phone was stuck inside passenger side seat found it this morning phone has been shut off can you please turn it back on. 682-230-1887 I have alcatel . I called last night as I am very hard of hearing...
Read more
MattSL
MattSL

Hi. I'm Matt from Safelink Wireless. We're sorry for the trouble this has caused you. We will be glad to assist you in resolving this issue. Let us further check your account....

#1110728
Reply to reviews
i was with safelink since 2008 left them and tried another provider came back to reapplied with safelink in august of this year so far never got a phone always excuses and they have the nerve to send me a sims card at the end of september they keep telling me i am...
Read more
MattSL
MattSL

Hi. I'm Matt from Safelink Wireless. We're sorry for the trouble this has caused you. We will be glad to assist you in resolving this issue. Please send us an email with your ...

1.3
I liked
  • Complaint is about safelink wireless
#1110051
Reply to reviews
I applied for Safelink September 4 and it is now October 2nd and every time I call there is a new problem. The first time they said on the page that asks for my dependents I filled it out and I was only supposed to fill it out if I wanted the phone for my dependent so...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Let us further c...

1.0
I didn't like
  • All
#1109288
Reply to reviews
Someone stole my phone in Walmart. I spoke with Safelink and was told I would have to buy my own replacement phone. I bought 3 different brand phones and every time they would tell me it couldn’t be activated. I finally got a Tracfone and it sucks! They didn’t put my...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. Let us further check your account. Please send us an email with your acco...

2.6
#1107858
Reply to reviews
No reminder needed!!! I am very much aware that this is a "free" lifeline phone. Nonetheless, it doesn't mean that Safelink Wireless should treat their customers like crap. Despite the fact that not all users are low income they are qualified for the service. With that...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Let us further c...

1.0
I didn't like
  • Ignorant employees
#1107786
Reply to reviews
My name is Mary Elmore. My email address is mary_elmore2006@yahoo.com. My phone was stolen two weeks ago. I have been calling customer service for two weeks. I can't get a person to talk to. I only get the automated system. How can I get my phone replaced? This is the...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Let us further c...

1.0
#1107527
Reply to reviews
I waited an waited on my new phone for over 2 months. Then in beginning of July 2017 my husband an I were goin through some private seperation issues an to top that off weve got three kids! So a phone was the least of my worries at this moment! But ff to recent day...
Read more
MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Let us further c...

#1107356
Reply to reviews