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Got cut off because I didn't declare I was the only one in my household. No one asked me too!

Customer care told me I had to reapply? Why? I did and I then found out when, by chance, I visited their website again that they couldn't verify my SSN or DOB. Neither of those have changed since the first time they verified them, so what is the problem.

Safelink is the problem! Originally, they lost my phone in transit, I informed them and they sent me a new one, great!

With 20 mins on it only and they took away my first free 500 minutes! Useless, useless!

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

I didn't like: Lack of customer service.

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Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. If you need assistance, please send us an email with your account information to

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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