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When my SafeLink phone stopped working, I called their Customer disService and was told that my phone missed a software update, but that they would "force it through." I spent at least NINE hours on the phone (over several days) with their tech dept as they had me repeatedly enter codes and turn my phone off and on. Then they sent a new Sim card and had me start the same process over.

And over. And over.

Eventually, they said they were sending me a newer phone. It seems as if they go by a variety of business names, such as Net 10, TracFone, Total and others and all of their phone representatives must be outsourced to a foreign country as they all have the same accent and that makes it difficult to comprehend what they are saying.

Product or Service Mentioned: Cell Phone.

Reason of review: Bad quality.

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Hi. Im Matt from SafeLink Wireless.

I'm sorry for the inconvenience that you have experienced.

Let me help you to resolve that issue. Please send us an email with your account information to

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