My Safelink (SL) phone quit working. I ordered a replacement.
The rep said it would be here in 7-10 days. On the 13th day, I called, did the phone tree, waited on hold, was told that the order had been shipped, then cancelled. It was a FedEx problem. The SL rep gave me a 26-digit FedEx tracking #.
Phone tree/on hold w/FedEx. The FedEx guy said it wasn't a valid #. Called SL back. Phone tree/on hold.
SL rep said it was a UPS tracking#, but said calling them wouldn't do any good because the order was cancelled by SL because I wasn't eligible. Rep gave me a # to call to verify my #. Phone tree/hold. # was indeed valid.
Call SL again. Phone tree/on hold. Asked to speak to supervisor. On hold.
Supervisor spoke terrible English on a phone with a bad connection. He verified eligibility and told me to call technical and give them the info and my phone would be re-ordered. I called.
Still on hold. BURN IN ***, SAFELINK.
Monetary Loss: $100.