Not resolved

Safelink renegued on their offer to provide free phones and minutes to veterans after soliciting their participation and accepting them into their program.

over the last year, at florida va clinics, safelink representatives recruited and approved 100's of veterans in a program offering a free phone and minutes. flyers, brochures and web sites advertised the program.

Safelink reps personally were on site and solicitied veterans to join the program. i received mine on 6/16/15. on 8/1/15, veterans in the program received a letter from safelink saying failure to provide documentation that they were on govt subsidized economic programs (food stamps, ssi, free lunch program,etc.) or their enrollment in the program would be cancelled.

Contacting Safelink to resolve the conflict resulted in no more than reps re-reading the letter to callers and re-stateing they had to submit the documentation or lose the phone service.

Clients are unable to reach anyone at Safelink regarding the program they were offering to Veterans.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Not as described.

Monetary Loss: $1.

Preferred solution: Let the company propose a solution.

I didn't like: Are undependable and untrustworthy.

  • Safelink Veterans Scam Phone
Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment
Eustis, Florida, United States #1180011

Mine worked for 2 yrs. While trying to get me to purchase more minutes..

Shut off recently. Safelink cust service very rude and disrespectful.

Asked for supervisor no avail. Another scam on Vetetans and no one cares.

to kevan Cebu City, Cebu, Philippines #1180837

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to


it looks like the company that had those agents in the street were a sub hired company, that scammed Safelink. Safelink realized it and sent the letters to try to give those customers a chance to keep their phones. I have a cousin that works at Safelink and he told me that this other company was fired and now they are initiating legal actions to recover the money that they will need to return.


Appear the safelink only was trying to get veterans information for commercial purpuse. Selling customers personal information is a big business for those crooked business like safelink. I also received a cell phone in the Clermont Fl VA clinic and few months later, safelink send me a letter asking more personal information to qualify for the program.

US Army Retiree.


Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.


You May Also Like