Safelink Wireless - Safelink says they automatically recertified me in March 2017 without my knowledge or permission
Have spoken to several representatives at Safelink who state that they have received an update in their computer system stating that all safelink accounts that needed to be recertified prior to June 2017 were AUTOMATICALLY recertified by safelink (they advised me that mine was done in March 2017), without my knowledge or permission. Since they automatically recertified me, I cannot change to another carrier until March of 2018.
I spoke with Bob at the USAC (Universal Service Administrative Company) at 1-888-641-8722 and he advised that I would have to contact Safelink and request a "port freeze exception" in order to sign up with another carrier. I called Safelink back and spoke to several reps before I finally spoke to someone who even knew what a "port freeze exception" was.
The last representative that I spoke with on 7/15/2017 stated that he did know what a "port freeze exception" was, but that their computer system had automatically recertified my account in March 2017 and that there was nothing that they could do about it. I would have to either re-enroll with safelink, or I would have to go without lifeline phone service until March 2018.
Product or Service Mentioned: Safelink Wireless Phone Service.
Reason of review: Poor customer service.
Monetary Loss: $700.
Preferred solution: I want Safelink to enter a "port freeze exception" on my account so that I can enroll with another carrier for my Lifeline phone benefits..
I liked: Last representative that i spoke to.
I didn't like: Poor customer service and illegally recertifying my account.