I was happy with my first phone for years, when the battery would no longer charge, I had to get a new phone, then another plus chargers. Constant battle.
Now a two month old battery needs to be replaced. The charger cord broke and they won't replace it. Each time you ask for a supervisor, you get the same B who won't do anything until you report the company. Now they say you don't get rollover minutes unless you pay for them.
No one received any notification about changes.
I need my phone to stay in touch with my doctors and get medical transportation. The US government is paying billions to this company and this is how they treat customers.
Product or Service Mentioned: Cell Phone.
Reason of review: Damaged or defective.
Preferred solution: Deliver product or service ordered.
I didn't like: Attitude and poor customer service.