Not resolved

Havent added my minutes. When I contacted safelink I was asked to hold while they checked my files this went on for 35to40 minutes.

Then was told to keep my phone in for 24 hours to allow update. I did what she asked and still no minutes. And since this service isnt working I was forced to pay my metro account just so I could call safelink and get the run around once again from safelink customer service.

Laat month i was assured that I would not have to call everymonth to get minutes added. Ya right

Product or Service Mentioned: Safelink Wireless Phone Plan.

Reason of review: Poor customer service.

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Agree, tracfone tech tmobile wallmart and safelink all sister companies. They need to have American tech available.

This techs are liars and very lazy. I have recorded conversation s with them.


Hi. I’m Matt from SafeLink Wireless.

I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue.

Let us further check your account. Please send us an email with your account information to

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