Not resolved
1.0
Details
Customer service
6 comments

Update by user Nov 30, 2014

Has not been resolved because you never talk to the same person.

Update by user Nov 05, 2014

Now Safelink customer service is calling me a liar..Now everyone can see what you will go throught with Safelink/Tracfone..Time to file a complain with the BBB..a lot of good that will do but it is better then nonthing..As I had mentioned before..our government is 17 trillion in debt and they still give money to a company like this..

Update by user Nov 04, 2014

Just spent a hour playing email tag with Safelink and as expecter I got no where...Some guy named Matt told me to contact him and when I did it was some girl named Lisa that answered back...Use Safelink/Tracpone and expect Poor,Rude customer service and nothing ever getting done!(The spelling is a play on words the pone is a type of indian cornbread that is nasty)

Original review posted by user Oct 31, 2014

Being a senior and didabled I thought the Lifeline phone was a good idea,boy was I wrong!! Safelinks ad shows LG,Samsung and Motorola phones but I was sent a junk Alcatel phone so I went out and bought my own LG phone and had them transfer the number to it. Well the 1st day I got 3 emails and 4 calls/messeages on the phone from Tracpone all of which took minutes off my phone..Called Tracpone on my landline NOT my cell phone and talked with a Very Rude customer service rep.with very poor English(they are all English as 2nd Language) and told them not to send me emails,messages or calls..When I got off the phone I noticed that they had taken 13 minutes off my cell phone as if I had called them on the cell and not my landline..If you want a lifeline phone and want to deal with Rude ripoff people that our government pays for Safelink.Assurance all of them owned by Tracpone.Have fun..Just a warning to tell people what to expect.I'm calling my congressman and State rep.to raise H*ll but we all know how much good that will do..17 trillion in debt and they will still give more money to companies like this!!

I will update as time goes on because I know the trouble is going to continue.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Stealing, Rude customer service poor english.

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Anonymous
#1136140

1. the BBB is not a federal agency that actually does anything when you complain, they can't shut down a business or anything.

2.

You are really that mad over a FREE phone/plan?

Anonymous
#1039342

Quit whining buy yourself a phone with a monthly bill if you don't like it *** won't something for nothing what do you expect

Anonymous
#1013273

Quit whining. The service is Free or had you not noticed.

MattSL
#895268

Hi ballen3. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away. Include your name, contact number and your cell phone number or phone serial number.

Just copy and paste your comments from the blog and include it in your email. Thanks.

ballen3
to MattSL Mercer, Pennsylvania, United States #900187

Matt,

I have emailed back but never get the same person..Safelink has called my cell number many times even after I gave a alternet number where I can be reached..But Safelink's customer service reps.must be brain dead!! Why would I answer my cell phone so you can use up more of my minutes???That is why I gave a alternet number!!!

To top things off I have my voicemail set up that tells people NOT to leave any messages because I do not answer my voicemail or retrieve messages from it !! What doe Safelink people do??

THEY LEAVE A MESSAGE!!!!! I am so fed up with Safelink that I will be talking to my congressman over tyhe Holidays when the family gets together...

I have never dealt with a company that is so incompetent as Safelink's employees.

MattSL
to ballen3 #902831

Hi ballen3. Sorry for the trouble.

Please try to contact our Customer Care Center at 1-800-378-1684 for assistance with your issue.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

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