Product: Safelink Wireless Account Clear all filters (19 of 19 reviews match)
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After supposedly recertifying 3 months in a row over the phone, my service was suspended.They claim 2 people in house had service. When I started using that address I spoke to customer srvc explaining I was homeless & this was a mailing address only because I knew it...
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2.9
Product
Safelink Wireless Account
#1187913
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I have been trying to re-verify my SafeLink account since November 2017, after 6 letters and a multitude of texts from SafeLink reminding me to do so.The latest text, January 6, 2018, claims I have just 60 days to re-verify. Neither of the problems below has ever...
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1.0
Product
Safelink Wireless Account
#1167099
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I called the #listed on the web site and the guy (if I understood him correctly) said that my acct.has been cancelled because of something I did on line when I tried to recertify my acct.! #1 I need to recertify and I need a new phone. the phone that I got when I...
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Anonymous
Thelma P. Rowe

This not understanding or just don't care attitude with customers is very depressing. I have been without minutes for about 2 months . I call continuously and get the same inf...

Anonymous
Anonymous

stop

1.0
Product
Safelink Wireless Account
I didn't like
  • Need to speak english
#1164938
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Safelink Wireless - Failed recertication
I recertified my 76 year old moms phone 7 months ago.Her phone got turned off and cancelled her plan. I have proof that the recertification was complete. I have also logged into her account here and it shows we still have 4 months before we have to recert again. They...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

1.6
Product
Safelink Wireless Account
I didn't like
  • Implied that i was lying when i have my proof arrogant employees
#1143416
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Safelink Wireless - Doesn't Make Any Since

I Haven't Received My Monthly In 3 Months What's Going On???
Product
Safelink Wireless Account
#1140546
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Safelink Wireless - Can't re certify my account since November

i have been in contact with safekink they keep telling me that i have the service but i have not been able to use my phone. Please re-enroll me so that I can have the use of my phone again. or maybe i can get a new phone ready to use again. Thanks.
3.4
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Discounts and Special Offers
Diversity of Products or Services
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Safelink Wireless Account
#1102932
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Safelink Wireless - Deactivated for no reason

I am disabled and have a government free phone. I was approved for a smart phone on 7/6/17 because I was having issues with my current phone. I have not received the new one and my existing phone has been deactivated. Why? I've tried checking the status but its saying my account doesn't exist.
3.9
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
Product
Safelink Wireless Account
#1072856
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I got my phone in the mail fine and at first it seemed to work great.Then all my calls were dropped. I finally realized why, when I got a notice from Lifeline that my account had been de-activated because Safelink never sent my information to Lifeline. I called...
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MattSL
MattSL

Hi, lannetenel. I was about to give up on my phone until I found this chat link for SafeLink and they actually fixed all my problems. Now, I am glad I decided to try it. For f...

1.0
Product
Safelink Wireless Account
#1030771
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i first got safelink in 2008 and had no problems other than they misspelled my first name off by one letter didn't think anything of it and couple times called to get corrected and never seemed to, I live in country and I guess we had att service then in 2012 for some...
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Anonymous
Anonymous

If you don't like the policies involved with your FREE phone service and you refuse to comply like everyone else, pay for your own phone service where you will also be require...

CeCe2013
CeCe2013

SafeLink sent me a cell phone in a timely manner, and now I know why they give them away for free.It's because they couldn't sell them for $1.00.The sound quality is horrible,...

1.0
Product
Safelink Wireless Account
I didn't like
  • Amything
#1000505
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I contacted a representative of Safe Link Wireless, so that they could assist in becoming enrolled as a customer.My account had a password on it to conceal my information. There were technical issues the moment I received the phone, and it was a nightmare from then on....
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Savannah, Tennessee
Product
Safelink Wireless Account
#948531
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