Product: Safelink Wireless Account Clear all filters (15 of 15 reviews match)
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I got my phone in the mail fine and at first it seemed to work great.Then all my calls were dropped. I finally realized why, when I got a notice from Lifeline that my account had been de-activated because Safelink never sent my information to Lifeline. I called...
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MattSL
MattSL

Hi, lannetenel. I was about to give up on my phone until I found this chat link for SafeLink and they actually fixed all my problems. Now, I am glad I decided to try it. For f...

1.0
Product
Safelink Wireless Account
#1030771
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i first got safelink in 2008 and had no problems other than they misspelled my first name off by one letter didn't think anything of it and couple times called to get corrected and never seemed to, I live in country and I guess we had att service then in 2012 for some...
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Anonymous
Anonymous

If you don't like the policies involved with your FREE phone service and you refuse to comply like everyone else, pay for your own phone service where you will also be require...

CeCe2013
CeCe2013

SafeLink sent me a cell phone in a timely manner, and now I know why they give them away for free.It's because they couldn't sell them for $1.00.The sound quality is horrible,...

1.0
Product
Safelink Wireless Account
I didn't like
  • Amything
#1000505
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I contacted a representative of Safe Link Wireless, so that they could assist in becoming enrolled as a customer.My account had a password on it to conceal my information. There were technical issues the moment I received the phone, and it was a nightmare from then on....
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Savannah, Tennessee
Product
Safelink Wireless Account
#948531
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Safelink Wireless - Doesn't Make Any Since

#1140546
I Haven't Received My Monthly In 3 Months What's Going On???
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Safelink Wireless - Can't re certify my account since November

#1102932
3.4
Details
i have been in contact with safekink they keep telling me that i have the service but i have not been able to use my phone. Please re-enroll me so that I can have the use of my phone again. or maybe i can get a new phone ready to use again. Thanks.
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Safelink Wireless - Deactivated for no reason

#1072856
3.9
Details
I am disabled and have a government free phone. I was approved for a smart phone on 7/6/17 because I was having issues with my current phone. I have not received the new one and my existing phone has been deactivated. Why? I've tried checking the status but its saying my account doesn't exist.
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Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
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First off someone stoled my identity and opened an account through Budget Mobile.When I called Safelink to find out why my phone was off after having for five years, they told me my account was canceled and did not know why. After three months I found out why and...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

2.2
Product
Safelink Wireless Account
I didn't like
  • Rude customer service
#824542
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Safelink qualified me for the government subsidy, shipped a phone that never worked, deleted my account and number because I never used the phone during the required 30 day period, and continues to report me as a customer in the database blacklist of customers,...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

1.0
Product
Safelink Wireless Account
I didn't like
  • Preventing me from obtaining service elsewhere
#750508
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About three months ago I started with safe link street team, after about a month my cell phone broke so I couldn't do any work for a while so when I got a new phone I contacted Robert the person that recruited me so I can start back doing the work, but then I realized...
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Product
Safelink Wireless Account
I liked
  • Working with people
I didn't like
  • I never recieved my first pay
#684373
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A sim card was sent to me so I thought I was approved for a re-certification of my Safelink account as they also gave me a new enrollment ID number. I knew the new sim card would erase my contacts, photos, recorded videos, Notepad notes, and Memos and did not want to...
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MattSL
MattSL

Hi. I am Matt and I work with SafeLink. Let me help you get this resolved. Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away. ...

Product
Safelink Wireless Account
I liked
  • Their patience
I didn't like
  • Being called sir when i am a woman
#618775
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December 2014 safelink gave my phone number to someone else .and deactivated my cell they stated to me you called reported a lost phone. For 4 days i called i got nothing but execuses i have a worthless phone now
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MattSL
MattSL

Hi. I am Matt and I work with SafeLink. Let me help you get this resolved. Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away. ...

5.0
Product
Safelink Wireless Account
#586455
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Thank you for using the Better Business Bureau's Online Complaint System. Your complaint has been assigned case # 22442675. A confirmation will be emailed to : genehall33@yahoo.com Please print a copy of this for your records. Filed on : August 1 2014 Filed by : ...
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MattSL
MattSL

I too have had many issues with my phone, but I found this email address to the company and they fixed my problem right away. Some problems may require a little more time to f...

Product
Safelink Wireless Account
#517095
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I have had SafeLink at my present address for about 1 year and when it came time to recertify they say that according to there computer and post office that my address does not exist, it even denise it on the web site. I find this funny since they have sent the phone...
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MattSL
MattSL

I was about to give up on my phone until I found this email address for SafeLink and they actually fixed all my problems. Now, I am glad I decided to give it another try. Send...

Anonymous
JOHNNY

SAFELINK IS A SCAM RETURN ALL UNOPEN MAIL MAIL ASAP JOHNNY

Product
Safelink Wireless Account
#467696
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