Product: Safelink Wireless Cell Phone Replacement Clear all filters (0 of 41 reviews match)
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My simple request to change phone was never done. Phillipina csr kept putting me on hold and never came up with solution. Asked me five times for the IMEI of the new phone, yet can't make the transfer to the new phone, claiming there is an error message she gets when...
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2.0
Product
Safelink Wireless Cell Phone Replacement
#1303980
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I tried at 1st to select that I needed a phone but the computer wouldn't take it. so I decided to use my virgin mobile phone. I called safelink twice they sent me sims cards and I called virgin mobile to unlock the phone but they couldn't/wouldn't. I called safelink...
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4.1
Product
Safelink Wireless Cell Phone Replacement
#1264391
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I have a replacement phone received due to not being able to use my 1st phone that I had for 11 months. Now the new phone drops calls regularly inadvertently. I can not get help because I do not have another phone to call them back ( per the cust rep ) Even after I...
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1.0
Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • Service
#1220331
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Safelink Wireless - Unhappy customer

Ive been a loyal customer for 8 or more years my phone is *** but i cant get a replacement unless i buy it myself
Product
Safelink Wireless Cell Phone Replacement
#1174856
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My cell phone keeps telling me to press A on my phone to renew with Safelink and I did.This was 8 times in one week.So I called Safelink on 1-10-2018 and that is how I renewed mine.While I was on the phone with them I ask could I get a upgrade smartphone and they said...
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1.0
Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • Ignorant employees
#1169817
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Lost my phone in fire, the said a new one was on the way, a month ago, Haven't recvd it yet, now they say I'm not enrolled, system will not allow me to recertify.What the ***.. Anyone in AMERICA work for this company??? Why? it doesn't take a hundred words...
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MattSL
MattSL

This is Matt from SafeLink Wireless. I see you need help with your concern. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representative...

1.5
Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • Customer serive
  • Need to speak english
#1163048
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After several calls and a few hours wasted, I was never told why I could not have my phone replaced even though they have never replaced one for me before.It was just stated that their system would not let them and implied that California Lifeline was to blame. I...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

Anonymous
Anonymous

safe link does not work honestly

Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • Hours with customer service
  • Are undependable and untrustworthy
  • Put on hold 40 minutes transferred over and over
#1144063
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My smart phone from Safelink was shipped on 9-1-2017 and I received it a week later.I loved my new phone and the service was great, however my phone was lost/stolen a week later and it was downhill from there!!! I called customer service immediately to deactivate the...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I do apologize for the inconvenience that you've experienced. Let us further discuss and check your account to resolve that issue. Please ...

3.6
Product
Safelink Wireless Cell Phone Replacement
#1143425
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I spent at least ten minutes on the phone with the final rep trying to get her to understand that by adhering to a policy that violates their own terms and conditions, Safelink Wireless is effectively defrauding me; but all I got in response was an almost robotic...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

2.2
Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • Fraudulent replacement policy
#1129636
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I have a hard time hearing incoming calls and vice versa.Called customer service they said I don't qualify for a replacement phone . I am a senior citizen and the phone I have is small and out dated, I can barely see the number or text messages.w I called customer...
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Anonymous
Anonymous

No, I got an email from a person named Matt saying to email them to resolve thismatter, But their website is under maintenance. However my phone is still broken and I'm stillF...

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let us help you in resolving your issue. Please send us an email with your acco...

1.4
Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • I am a senior citizen and i rely on this phone
#1127733
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