Product: Safelink Wireless Cell Phone Replacement Clear all filters (33 of 33 reviews match)
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I spent at least ten minutes on the phone with the final rep trying to get her to understand that by adhering to a policy that violates their own terms and conditions, Safelink Wireless is effectively defrauding me; but all I got in response was an almost robotic...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

2.2
Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • Fraudulent replacement policy
#1129636
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I have a hard time hearing incoming calls and vice versa.Called customer service they said I don't qualify for a replacement phone . I am a senior citizen and the phone I have is small and out dated, I can barely see the number or text messages.w I called customer...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let us help you in resolving your issue. Please send us an email with your acco...

1.4
Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • I am a senior citizen and i rely on this phone
#1127733
Reply to reviews
I called several times and spoke to several customer service representatives who all refused to replace my stolen Safelink phone, contrary to what consumer websites tell their viewers.Several of my friends had their stolen Safelink phones replaced, but the rude...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I’m sorry for the inconvenience that you have experienced. Let us further check your account to resolve that issue. Please send us an emai...

4.5
Product
Safelink Wireless Cell Phone Replacement
#1121601
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Safelink Wireless - Unreliable phones. Reps no help.

#1097774
1.0
Details
Initially called about the service in May. Phone worked when it wanted to. Called in July. Told replacement phone would be sent. Received phone. Ok for a day or so. Called in August. Told a better phone or digital phone would be sent. Sept. 6, received Sim card ? Help!!! Not eligible for a WORKING phone ? Reps sound like they all read the same answers for whatever you ask or say.
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Price Affordability
Value for money

Safelink Wireless - Broken phone

#1076274
It fell out of my hand and hit the ground saturday night yes and was put on hold
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Safelink Wireless - Lost my goverment phone

#1062169
Need to replace my goverment phone my cell number is 269 6053635 i lost my phone my name is frank sicurello
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Safelink Wireless Cell Phone Replacement Review

#979018
I will never reccommend nobody to safelink i had been with you guys for 6years never ever got a replacement phone and when my phone was stolen i couldnt even get another phone safelink is a very sorry company and ill never use your poor service ever again Thanks but No Thanks Deborah Hall unsatisfied company
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THIS MOTHER *** COMPANY IS A COMPLETE RIP OFF !!!FYI TO EVERYONE !!! DO NOT Call For A Replacement Phone Or Buy A New Phone BECAUSE THEY WILL NOT PUT THE MINUTES YOU HAD ON THE OLD PHONE ON THE NEW PHONE AND IF YOU BROUGHT MINUTES THEY WILL SCREW YOU OVER ON THAT AS...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

Product
Safelink Wireless Cell Phone Replacement
I didn't like
  • How customers ripped off
#1116313
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My name is Mary Elmore.My email address is mary_elmore2006@yahoo.com. My phone was stolen two weeks ago. I have been calling customer service for two weeks. I can't get a person to talk to. I only get the automated system. How can I get my phone replaced? This is the...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Let us further c...

1.0
Product
Safelink Wireless Cell Phone Replacement
#1107527
Reply to reviews
I recently got out of the hospital and called to see why i didnt receive a replacement phone like i was told as it was stolen in the hospital.I told the rep all my info and was told i had to reapply so i did then was told that id be sent a paper i had to sign but that...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the inconvenience that you have experienced. Let us help you in resolving that issue. Please send us an email with your ac...

1.0
Product
Safelink Wireless Cell Phone Replacement
#1102094
Reply to reviews
I lost my phone and I informed Safe Link about it.I was told to mail in the old phone to receive a new one but how is that possible when I don't have it? i also just received a new SIM but no phone? So I called them & I was on the phone with them for over an hour...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the inconvenience that you have experienced. Let us help you in resolving that issue. Please send us an email with your ac...

3.1
Product
Safelink Wireless Cell Phone Replacement
I liked
  • Phones and service
I didn't like
  • Customer service
#1100415
Reply to reviews
I have previously complained regarding a replacement phone , today I am livid!I called to ask for replacement phone two weeks ago, at that time after several switches to someone else I was told that I would be receiving my replacement on that up coming Tuesday that has...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving that issue.Please send us an email with your account...

Product
Safelink Wireless Cell Phone Replacement
#1093987
Reply to reviews
I had safe link California I had a phone that they provided I did a hard reset and forgot my google screen name I signed in with so I purchased a phone from Trac done to find out that it was not compatible.So I then ordered a Net 10 phone received it and had it up and...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Please send us an email with your accou...

1.1
Product
Safelink Wireless Cell Phone Replacement
#1092362
Reply to reviews
my phone was stolen and i cant afford to buy another one at this time and i really need aphone .are can my service be switch to a cool pad thats the only etxra phone i have right now ? please allow me to recive one more new phone . i been serching for my phone for...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving this issue.Please send us an email with your account...

Product
Safelink Wireless Cell Phone Replacement
I liked
  • Its been good so far
  • To free phomne
I didn't like
  • Phone was stolen
#1073827
Reply to reviews