Product: Safelink Wireless Cell Phone Replacement Clear all filters (60 of 60 reviews match)
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1.0
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Update by user Sep 27

As of today, 9/27/2019 I will place a complaint with the FTC before 5 pm today. This company has charged our government for a service that still is not being provided. This is fraud, I am done

Update by user Sep 19

As of 9/19 I was shipped a new sim card, and I called to activate once again...

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2 comments
Verena
#1747885

Hi LastingBlueWhale332. I'm Matt from SafeLink Wireless.

I'm very sorry that you're having some problems. We'll help you get your issue resolved. Please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

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Review
#1654141 Review #1654141 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Reason of review
Bad quality
Preferred solution
Let the company propose a solution
5.0
Details
My phone was stolen berry upsset
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1 comment
Verena
#1746101

Hi SpecificPigeon689. This is Matt from SafeLink Wireless.

We're sorry to hear about your phone. Let us check what options we have in order to help. Feel free to chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1649521 Review #1649521 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Pros
  • Old phone i had before
Reason of review
My phone was stollen
Loss
$80
Preferred solution
Let the company propose a solution
Tags
  • good quality
Can I get a replacement phone do I qualify for a new phone
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1 comment
Verena
#1743573

Hi MelancholySparrow. I'm Matt from SafeLink Wireless.

We can replace the phone if it's defective. For further assistance, please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1643005 Review #1643005 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Cons
  • Customer representative unable to handle issue
Reason of review
Poor customer service
My phone was stolen and I forgotten the phone number to it
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1 comment
Verena
#1743574

Hi MelancholySparrow. I'm Matt from SafeLink Wireless.

I'm sorry to hear that you phone was stolen. We can help you check your account and recover your phone number. To further assist you with this matter, please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1642995 Review #1642995 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Reason of review
My phone was stolen, can I get another one
Preferred solution
Phone was stolen
1.0
Details
Matt I am replying back to you because the reply button would not work review number was 162-2086 your reply to me I went on TracFone chatted the guy could not help me he told me to call SafeLink I called SafeLink and they told he told me that the replacement phone...
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1 comment
Verena
#1734099

Hi. I'm Matt from SafeLink Wireless.

I very sorry for the trouble this has caused you. We'll further discuss the details of your concern for us to offer you a better option for your issue. Kindly copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1625218 Review #1625218 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Reason of review
Damaged or defective
5.0
Details
Safelink Wireless - Love it but I dont have a phone still I'm trying to get a new one because this end of winter it fell on ice and got smashed and ran over because of the storm and I have reported it and done everything
Safelink Wireless - Love it but I dont have a phone still I'm trying to get a new one because this end of winter it fell on ice and got smashed and ran over because of the storm and I have reported it and done everything
My new address as well is again 59 Western ave in waterville maine 04901 and the number i had for the phone was 2073130148 i have maine care and food stamps and ssi been with you guys for a while and have no w a y to contact any one for emerginceys and or appointments...
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1 comment
Verena
#1730878

Hi OurPrairieDog178. I'm Matt from SafeLink Wireless.

I'm sorry to hear about your phone. We would like to discuss the details of the issue, so that we can offer a better option for your situation. Please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1617784 Review #1617784 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Pros
  • Idea of the program and receiving a free phone
  • Program
  • Love it all other wise to
Cons
  • Poor coverage area
  • Repeating back what i already said
Reason of review
Need a way to call for help for my disabilities and mental instabilities too
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • safelink support
  • Recertification
lost/stolen phone,. What can I do to get a new phone.
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1 comment
Verena
#1726330

Hi LovelyDeutscheBracke436. I'm Matt from SafeLink Wireless.

I'm sorry to hear that your phone was lost. You can buy a TracFone or secure a phone that is compatible with the Bring Your Own Phone program, and we can transfer your SafeLink Plan to it. If you need further assistance, please copy and paste this link http://bit.ly/2qdrKHH to chat with a live agent or call 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1609687 Review #1609687 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
2.2
Details
Phone was stolen out of my vehicle. Cant get any luck with another phone. Which i had for four years.
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1 comment
Verena
#1649908

Hi GreenLeopard696. I'm Matt from SafeLink Wireless.

I'm sorry to hear that your phone was stolen. We cannot replace lost or stolen phone. However, you can transfer your SafeLink service to any TracFone or Bring Your Own Phone compatible device. If you need further assistance, click on this link http://bit.ly/2qdrKHH to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1478405 Review #1478405 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Reason of review
Order processing issue
I called to ask for a replacement phone because my phone was stolen. I was told I did not meet the criteria for a replacement phone I then asked what was the criteria that you must meet and she told me she didn't know. I asked her how can you tell me I don't meet the...
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1 comment
Tayelor
#1692554

Hi, QuickRaccoon176. I'm Alex from TracFone Wireless.

We would like to apologize for any inconvenience that our service has caused you. To help us serve you better in the future, please feel free to chat with us at http://bit.ly/2qdrKHH or call 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

Review
#1475249 Review #1475249 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Reason of review
Poor customer service
Preferred solution
a replacement phone please

Contact Safelink Wireless Customer Service

Website:
www.safelinkwireless.com
Mailing Address:
PO Box 220009
Milwaukie, Oregon 97269-0009
United States
Phone:
(800) 378-1684
All Safelink Wireless Contacts

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Safelink Wireless reviews
2.1
Details
Even though it wasn’t my fault. They sent me the wrong item I have to way until March 29th to get a phone. Ugh! The employee I talked to her name is Eroset. (Something like that).
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1 comment
Verena
#1647219

Hi Kristi Herscher. I'm Matt from SafeLink Wireless.

We apologize for the trouble this has caused you. We would like to discuss the details of the issue that you have experienced. Please click on this link http://bit.ly/2qdrKHH to chat with a live agent. For your convenience, you may contact one of our customer care representatives at 1-800-378-1684.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thank you.

Review
#1474387 Review #1474387 is a subjective opinion of poster.
Service
Safelink Wireless Cell Phone Replacement
Reason of review
Order processing issue