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I just tried to get a replacement phone and was told they do not do replacement phones. Said that i would have to buy another phone for them to transfer the services to.

They transferred me to several different people when i asked when did that policy become effective and was that information on the website for customers to see. I was told by someone who said he was the mgr that the policy was implemented just this month due to an email that went out. I tried to have them cancel my service but none of them knew how to do that either. Just a bunch of idiots sitting at home passing the phone by and forth to each other is what it sounds like!!!!

Never again... Contacting Better Business Bureau.

Product or Service Mentioned: Safelink Wireless Cell Phone Replacement.

Reason of review: Order processing issue.

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MattSL
#1226763

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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