Not resolved

I got a new phone had it three months in I can't get my minutes on the day I been getting them

Reason of review: Not as described.

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Cebu City, Cebu, Philippines #935220

Hi! My name is Matt.

You try turning the phone off and on then enter 555 on the 'Add Airtime' option of your Prepaid Menu.

If/when the minutes will not be added then call the hotline number for assistance. Thanks.


Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at and we will resolve your problem right away. You can also call our Customer Care Center at 1-800-378-1684 for assistance.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

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