Not resolved
2 comments

I got a new phone had it three months in I can't get my minutes on the day I been getting them

Reason of review: Not as described.

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MattSL
Cebu City, Cebu, Philippines #935220

Hi! My name is Matt.

You try turning the phone off and on then enter 555 on the 'Add Airtime' option of your Prepaid Menu.

If/when the minutes will not be added then call the hotline number for assistance. Thanks.

MattSL
#924235

Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away. You can also call our Customer Care Center at 1-800-378-1684 for assistance.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

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