Product: Safelink Wireless Customer Care Clear all filters (0 of 92 reviews match)
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Yes thwre cloesed i want to stop my survices my phone got stolen
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AlexTrac
AlexTrac

Hi, EnthusiasticTapir461. This is Alex from SafeLink Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your conveni...

MattSL
MattSL

Hi EnthusiasticTapir461. I noticed your post on this blog and I want to help you. For further assistance, please click on this link http://bit.ly/2qdrKHH to chat with a live a...

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Safelink Wireless Customer Care
#1361642
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I mailed my documents on aug 11, still no responds ? Is this how govt runs this .i called she said takes 7-10 days really we are passed that ..apparently no one over sees these people. Disgrace no one does 0.. Wish someone would step in.
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Anonymous
Fla

On the phone for 4 hours with dingbats from safelink and tra c phone after purchasing my own phone. Kept saying no service after they claim they added minutes ,I kept calling ...

MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless. We are sorry for the trouble. We never like hearing that our customers are having an unpleasant time with customer service. We would be mo...

1.0
Product
Safelink Wireless Customer Care
#1340610
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Going on 3rd month still no phone,was not notified that I was up for recertification so they stopped service,after numerous calls I thought I would luck up and get someone who speaks and understands English clearly well after having safelink for about 8yrs I’m being...
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MattSL
MattSL

Hi anonymous. I’m Matt from SafeLink Wireless. We’re sorry for the trouble. We understand the importance of correcting the issue that you are having. This is definitely not th...

Product
Safelink Wireless Customer Care
#1337823
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I tried for a week to get an issue took care of that should have been simple they will tell you that they fix it when they did not the supervisor will tell you that he fix it when he did not I told him I wanted to speak to someone from the United States of America and...
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MattSL
MattSL

Hi, VitalPussMoth. I'm Matt from SafeLink Wireless. We are sorry for the trouble. We never like hearing that our customers are having an unpleasant time with customer service....

MattSL
MattSL

Hi VitalPussMoth. I’m Matt from SafeLink Wireless. We’re sorry for the trouble this issue has caused you. However, we'd like to learn more about your situation and what exactl...

2.2
Product
Safelink Wireless Customer Care
#1319340
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After a year or so of service (getting my minutes the first day of each new month), I stopped getting the minutes. When I called to find out why, I was given every excuse you can think of, but no one could fix the problem. The ninth month into not receiving minutes, I...
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Anonymous
Dayton Bolyard

Same stuff going on here.Self and mother-in-law 80+years old.

Product
Safelink Wireless Customer Care
#1308340
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Like many others apparently, we have had very little to no good experience with Safelink Customer Service. In April, my mother, who is elderly, bought minutes to use on her phone after loosing her monthly plan, which actually worked fairly well the first month. But,...
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2.4
Product
Safelink Wireless Customer Care
I didn't like
  • Reps pretending to solve problems
  • Being passed from rep to rep
  • Never received help
#1292986
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Quick backstory. I am a Vietnam Era veteran on a Disability Pension since 2007. 4 years ago I was qualified for SafeLink. My situation today has not changed. Same income, same source, etc. I only dropped SL because a well intention neighbor that thought I was on...
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MattSL
MattSL

Hi jointgrasshopper. My name is Maria from SafeLink Wireless. We apologize for the trouble you've encountered with our customer service. We'd like to take a closer look into w...

1.0
Product
Safelink Wireless Customer Care
I didn't like
  • Did not like almost everything about customer agent relations
#1267581
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Safelink Wireless - Truly a nightmare CUMtrue again &again

I reluctantly like to explain my ordeal history with aracfone/SafeLink combo play in order to prevent me from doing what I need to do and doing clendastine backdoor operations that rattled my stereotpyed mind set in which since they r not a street people, {{Redacted}} etc. My ambiguously naice mindset once again made myself enough look like a true drama queen.
Product
Safelink Wireless Customer Care
#1259940
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I had a safelink phone and the recertification time was always off. I'd recertify and they would say they didn't get it eventhough I'd send and fax and email the information several times. Then I'd get a notice to recertify and it would say you don't need to at this...
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MattSL
MattSL

Hi, embarrassedmountainlion. This is Matt from SafeLink Wireless. I read your post and we're sincerely sorry for the inconvenience this may have caused. Allow us to check your...

2.2
Product
Safelink Wireless Customer Care
#1259754
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No body can speak English, 40 to 50 min. to resolve an issue, just to have the same issue with the phone again. Again and again. Be ready to spend 1 hour a day, maybe everyday for the rest of your life till you the phone. Good luck trying to having someone solve a...
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Product
Safelink Wireless Customer Care
#1252081
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