Product: Safelink Wireless Customer Care Clear all filters (77 of 77 reviews match)
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Every morning for the past three months or more I get at least three texts saying I need to call them to recertify. I've called them several times and was told I do not need to recertify. It's hard to understand them as they don't speak clear English. I've looked...
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Anonymous
Delena Wilson 4084

Safelink wireless sucks try another service like Assurance wireless phones are smart phones and service is way better !!

Anonymous
Winston

Dump 'em. To this day I have never owned or carried a cellular device ; an extra expense, more people bugging me, equipment problems , billing issues ; all of this I do not ne...

2.5
Product
Safelink Wireless Customer Care
#1235925
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First of all, I was with safelink many years with no problem, then in November of 2017, I started getting text messages saying I needed to recertify when I had already recertified quite a few times!I called customer service and talk to people who do not know how to...
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ImaginativeSeahorse
ImaginativeSeahorse

I agree 100%! Same here. They are telling my husband his phone is activated and ready to use, yet when he tries it tells him he needs to activate his phone. He can't use it. S...

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Safelink Wireless Customer Care
#1213338
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I called, spoke with a man who I couldn’t understand and when I asked to speak to a English person, they hung up.Called back got a different guy same thing. Called a third time was told my state would send me notice. I get a text message to recertify, have tried both...
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Safelink Wireless Customer Care
I didn't like
  • Customer service
  • Customer serive
#1204479
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My senior dad was with safelink for years until Nov 2017.They just randomly cancelled his service. Forcing him to have to send multiple papers and stuff. He has been dealing with them since this weekend Feb 25, 2018.. He gave up on them and decided to go with another...
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1.4
Product
Safelink Wireless Customer Care
#1197374
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Believe it or not ive had both safelink and assurance wireless and assurance is way worse, both of the companies have outsourced their customer service and its hard to understand them.I have had assurance since feb 2017 and have had three different brands of phones for...
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AlexTrac
AlexTrac

Hi. This is Alex from SafeLink Wireless. I see you need help with your account. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representa...

1.9
Product
Safelink Wireless Customer Care
#1196610
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Safelink Wireless - Fraudulent company

they are not responsive to customers they do not comply with flirida law or lifeline rules they are just not worth dealing with
1.0
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Diversity of Products or Services
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Product
Safelink Wireless Customer Care
#1194153
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I am the guardian of a phone used by a mentally disabled individual.Safelink claimed it sent out a letter of renewal, never received. Countless times over the phone with no resolution. Mailed in all the renewal items, certified mail. Now they say it was never received,...
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Product
Safelink Wireless Customer Care
#1190928
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Demeaning response from customer service, I called because I am getting very spotty services from the phone, it will just keep saying that I don't service. I called to get some help and the customer service person (David) from India said we see it working, can you make...
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Safelink Wireless Customer Care
#1189538
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I am dropping safe link as of right now, because I am sick and tired of calling and the phone diconts and I having other problems as well and I can not list them.You have put me through *** and back and to me it is not worth it any more, and I have tried very hard to...
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1.0
Product
Safelink Wireless Customer Care
I liked
  • Having the phone and
I didn't like
  • No constant service
  • Super frustrating
  • Need to speak english
#1180865
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Jan 12 between 8:30-9pm call to recertify.The man I spoke with refuse to help me. He that not having my ID number was a personal problem. Then he started pushing button on the to keep from listening to me. He refuse to let me speak with his supervisor. He said he was...
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4.7
Product
Safelink Wireless Customer Care
#1167973
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