Product: Safelink Wireless Customer Care Clear all filters (0 of 88 reviews match)
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Going on 3rd month still no phone,was not notified that I was up for recertification so they stopped service,after numerous calls I thought I would luck up and get someone who speaks and understands English clearly well after having safelink for about 8yrs I’m being...
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MattSL
MattSL

Hi anonymous. I’m Matt from SafeLink Wireless. We’re sorry for the trouble. We understand the importance of correcting the issue that you are having. This is definitely not th...

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Safelink Wireless Customer Care
#1337823
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After a year or so of service (getting my minutes the first day of each new month), I stopped getting the minutes. When I called to find out why, I was given every excuse you can think of, but no one could fix the problem. The ninth month into not receiving minutes, I...
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Anonymous
Dayton Bolyard

Same stuff going on here.Self and mother-in-law 80+years old.

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Safelink Wireless Customer Care
#1308340
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Like many others apparently, we have had very little to no good experience with Safelink Customer Service. In April, my mother, who is elderly, bought minutes to use on her phone after loosing her monthly plan, which actually worked fairly well the first month. But,...
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2.4
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Safelink Wireless Customer Care
I didn't like
  • Being passed from rep to rep
  • Rude behavior and being disconnected multiple times
  • Never received help
#1292986
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Safelink Wireless - Truly a nightmare CUMtrue again &again

I reluctantly like to explain my ordeal history with aracfone/SafeLink combo play in order to prevent me from doing what I need to do and doing clendastine backdoor operations that rattled my stereotpyed mind set in which since they r not a street people, {{Redacted}} etc. My ambiguously naice mindset once again made myself enough look like a true drama queen.
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Safelink Wireless Customer Care
#1259940
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I had a safelink phone and the recertification time was always off. I'd recertify and they would say they didn't get it eventhough I'd send and fax and email the information several times. Then I'd get a notice to recertify and it would say you don't need to at this...
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MattSL
MattSL

Hi, embarrassedmountainlion. This is Matt from SafeLink Wireless. I read your post and we're sincerely sorry for the inconvenience this may have caused. Allow us to check your...

2.2
Product
Safelink Wireless Customer Care
#1259754
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No body can speak English, 40 to 50 min. to resolve an issue, just to have the same issue with the phone again. Again and again. Be ready to spend 1 hour a day, maybe everyday for the rest of your life till you the phone. Good luck trying to having someone solve a...
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Safelink Wireless Customer Care
#1252081
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How can they only get my applaction with my SNAP card and my Medicaid card and my driver lic STAPLED to it in srveral places my ID # writen all over it sent in same mailing and clear , checked over by 4 outher pro. People and they say they can' t read it , or my name is not on the cards not True if the cards have no name on them I would not be able to use them, safelink wireless...
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1.0
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Safelink Wireless Customer Care
#1245143
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Safelink Wireless - What a joke

What a pain to deal with, trying to recertify and they have the nerve to tell me I have an invalid address and want me to provide a different one for shipping purposes , {{Redacted}}, So I said the heck with them and went with a different carrier.
1.0
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Safelink Wireless Customer Care
#1242230
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I have call on 4/9/2018 was told that on my application somethings were approve. Send in more information, which I did and did not hear from them. I call on 4/24/2018 and was told my application was in review, call back in 24 hours. I call today, which is 4/26/2018, I...
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Safelink Wireless Customer Care
I didn't like
  • Poor customer service and illegally recertifying my account
  • Full of bull
#1241724
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Ive been a safelink customer for 6years, AND I AVOID CALLING THEM AT ALL COST, I CALLED A ABOUT10 DAYS AGO TO PURCHASE A $15.00 CARD, BUTI WAS PASSED ON AND ON TO OTHER PEOPLE A MAN WHO FINALLY LET ME BUY A$10.00 DATA CARD, WITH MY DEBIT CARD WELL, I NEEDED MINUTES FOR...
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Safelink Wireless Customer Care
#1240963
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