Product: Safelink Wireless Customer Care Clear all filters (0 of 152 reviews match)
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I applied about a year ago and never got a phone or reply
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MattSL
MattSL

Hi ThinSaintBernard. I'm Matt from SafeLink Wireless. We apologize for the trouble this has caused you. We understand that your previous experience was unpleasant, and we wish...

1.0
Product
Safelink Wireless Customer Care
I didn't like
  • No continuous service
#1443092
Reply to reviews
last month i called in cause, i cant see minutes on new smart phone. didnt know about the 611611. now i do. anyway. they informed me that they forgot to put minutes on my smart phone for calls but added minutes to data and texting? i said i thought this was all free....
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MattSL
MattSL

Hi GrouchyGreyMouseLemur570. This is Matt from SafeLink Wireless. We do apologize for the inconvenience that you have experienced with our service. We are determined to help y...

Product
Safelink Wireless Customer Care
#1441366
Reply to reviews
last month i called in cause, i cant see minutes on new smart phone. didnt know about the 611611. now i do. anyway. they informed me that they forgot to put minutes on my smart phone for calls but added minutes to data and texting? i said i thought this was all free....
Read more
MattSL
MattSL

Hi GrouchyGreyMouseLemur570. I'm Matt from SafeLink Wireless. I noticed your post on this blog and I'm sorry you are having some problems. To further assist you, please click ...

4.7
Product
Safelink Wireless Customer Care
I liked
  • Phone
  • Phone and free service
I didn't like
  • You have misrepresented my complaint
#1441362
Reply to reviews
I provided everything requested by email and regular mail 2 months ago and nothing was received. No one answers the phone. I don't want this service anymore.
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MattSL
MattSL

Hi VengefulSeaOtter. I'm Matt from SafeLink Wireless. We apologize for the inconvenience this has caused you. We would like to discuss the details of the issue that you have e...

Product
Safelink Wireless Customer Care
#1431272
Reply to reviews
update, I called and spoke to a rep, in the Philipeans, I explained my situation, the Rep told me she checked and saw that the account was suspended due to the missed recertification. She told me she would re-apply me, but needed information. Name, address, ss, all the...
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Anonymous
Kent R

A month of no service until they send me a sim card now,why was i not notified in advance. terrible customer service.

SolidSriLankanElephant503
SolidSriLankanElephant503

Thank you for your kind words. God Bless you

Product
Safelink Wireless Customer Care
I liked
  • When i first received the safelink cell phone
  • Free plan
  • Free service
I didn't like
  • Now i feel this big company has no heart
#1416269
Reply to reviews
it is even more insulting for safelink to keep pasting the same meaningless response than to ignore complaints. is there even a person names matt attached to the responses or is it autoreply. none of us would be here if we hadn't tried to get help using those methods...
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Product
Safelink Wireless Customer Care
#1409546
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Safelink Wireless - The worst customer service ever few months ago took 64 agents to still get me nowhere paid for truly unlimited and ran out 17 days shy and was told i used my data unlimiin=mited data means it dont run

now there doing it again bad bad customer service other then that service is great. put service on a phone they said they could not now I lost my number and 40$ phone card just had service for a day and now it is off again when does it stop how hard is it to listen to the recordings to see the agent said the card would be added when I got my new phone he sees the card has not been used I hope when I get off work it will be fixed quikly or im gonna lose it this is taking hours and hours of my time
Product
Safelink Wireless Customer Care
#1392972
Reply to reviews
I'm not EnchantedGar671. I wrote the complaint about not being able to recertify. I've been trying to recertify since April 2018. Every time I try to recertify they automated system says it's too early. I was on the phone to outsourced customer service in the...
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Anonymous
Fla

This program is nothing but fake and scam you never get a phone or anything else they can shove it.. I have up giving up dealing with fools and *** So Beware. This is suppose ...

Anonymous
Anonymous

Pathetic company both EarthLink and tracfone bunch idiots they do not want customers to get the phone. These nuckle heads I am sure are making money from The govt ....Shut dow...

1.0
Product
Safelink Wireless Customer Care
I didn't like
  • Safelink takes us funds and they do not provide service
#1383091
Reply to reviews
First of all I feel that if the customer is calling Safelink for anything minutes shouldn't be deducted from their phone. This is your company that we are calling. Secondly, the representatives can never seem to understand what you are telling them. They keep you on...
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AlexTrac
AlexTrac

Hi Valued Customer. This is Alex from SafeLink Wireless. I see you need help with your phone. Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, ...

MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless. We apologize for the trouble this has caused you. For further assistance, please click on this link http://bit.ly/2qdrKHH to chat with a l...

Product
Safelink Wireless Customer Care
#1380111
Reply to reviews
I got a replacement phone and safelink refused to transfer all of my minutes from my old phone to my new phone. They also would not allow me to speak to another department. Now my phone is not working at all. I am currently seeking legal action . I believe if you are...
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AlexTrac
AlexTrac

Hi Valued Customer. This is Alex from SafeLink Wireless. We apologize for the inconvenience we have caused you. Please send us a message through this chat link http://bit.ly/2...

Product
Safelink Wireless Customer Care
#1379193
Reply to reviews