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1 comment

Safelink has Horrible service. You apply and it asks for different ways yo send proof.

I email proof and get a confirmation on my email that says they received it. So then i look up the stus 2 days later and asks for documents again. I send them again and call and they say it takes 48 hours to receive the. How is that if i recieve their email right away.

Then they say call back in 2 days. Why have everything online then if i have to call. My friend calls blue jay and she gets everything done and approved on line on the same day. She just needs to wait on her phone.

And i already have the phobe im just recertifying. It is ridiculous.

Product or Service Mentioned: Safelink Wireless Customer Care.

Reason of review: Poor customer service.

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Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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