Product: Safelink Wireless Free Wireless Phone Plan Clear all filters (10 of 10 reviews match)
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Since day 1, when i use it, the wrong number and name shows up on the other end...I have made 6 days of phone calls to report this caller ID problem... I have been transferred to supervisors who keep saying give it 24-72 hrs and it will be resolved... STILL doesn't...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you with your concern. Please send us an email with your account info...

Product
Safelink Wireless Free Wireless Phone Plan
#1076551
Reply to reviews
have went thru the annual re-cert 10 times including 6/16/2017 yet have not received minutes for June or July after phone contacts -on-line w/tracfone I got to chat w/safelink end of june was told I had to provide proof of eligibility specifically an updated lease of...
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Anonymous
Anonymous

Amen to your review. Same issue forthcoming for my service. I just have not yet made contact with them. I will keep accepting free minutes each month until they actually cance...

MattSL
MattSL

Hi. Im Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving this issue. Please send us an email with your accou...

2.2
Product
Safelink Wireless Free Wireless Phone Plan
I liked
  • Phone for emergencies
I didn't like
  • Customer resolvement of issues
  • Inability to rsolve issues on line
#1071466
Reply to reviews
My phone will not work in the town that I live in for some reason, I have to drive at least 5 or more miles for it to work.I am a disabled person with cancer and I need a phone in my home that will work, I'm on a very limited income so I rely on this type of phone. I...
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Anonymous
Zan1

SAME experience! Snot on other end who "suddenly" couldn't speak English when I wanted to cancel said I "Needed to requalify." When I look at the page I'm in limbo-lots of R...

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We’re sorry for the inconvenience this has caused you. For further assistance, please click on this link http://bit.ly/2gQCmUz?caseId= to ...

1.0
Product
Safelink Wireless Free Wireless Phone Plan
I didn't like
  • Will not close my account
  • That the phone did not work in the town that i live in
  • That i have been denied by other companys
#1053983
Reply to reviews
I got approved on January 12.the sim card holder came, but no sim card. they then sent a card that welcomed me to the company, which was supposed to have a SIM card in it, but no SIM card. I then got a SIM card and new number, but i told them that i wanted to transfer...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. Please accept our deepest apology for this experience. For further assistance, please click on this link http://bit.ly/2gQCmUz?caseId= to ...

1.0
Product
Safelink Wireless Free Wireless Phone Plan
I didn't like
  • Lies
  • People
  • To transfer the minutes i was robbed of
#1053557
Reply to reviews
Did not receive minutes on my phone
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

5.0
Product
Safelink Wireless Free Wireless Phone Plan
#1041713
Reply to reviews
having trouble redeeming airtime for safelink wireless, minutes will not load automatically and the option to add and/or redeem is not listed u der the prepay option. Call the support line and can not get ahold of an actual person to talk to and the automated system is...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

4.8
Product
Safelink Wireless Free Wireless Phone Plan
I didn't like
  • And now mt service has been disabled
#1024072
Reply to reviews
i have called 4 or 5 times to let them now that i receive my 500 min.but it charges me .30 min for text which is supposed to be free. when i talk to whom ever they say "just don't use text" - or u for real how can someone make a statement like that instead of trying to...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Anonymous
Anonymous

Switch to Access or Assurance Wireless. Better services with no ***.

3.7
Product
Safelink Wireless Free Wireless Phone Plan
I didn't like
  • Help on the other end of the phone when u call
#1014313
Reply to reviews
Contacted Safelink Wireless when rec phone in mail. Tried several times to explain my problem working this inky-dinky little play-phone. Inquired about some options for different phone. Something easier/workable w/my sixe 2to3 EXTRA LARGE sized fingers/gloves, sized...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

Product
Safelink Wireless Free Wireless Phone Plan
#983920
Reply to reviews
I have been receiving Safelink services since 2009 with minimal if any problems until this past August when I wanted to (finally!) upgrade my phone.I bought a tracfone and they could not transfer my accumulated (4000) minutes and of course that was not going to be good...
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Anonymous
JoniJosi Verlingieri

I totally agree. I signed up for free service on July3rd. I never received a phone. I went and bought one today and tried to get my minutes transferred to the new trafone b...

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

3.4
Product
Safelink Wireless Free Wireless Phone Plan
I didn't like
  • Repeating back what i already said
#977917
Reply to reviews

Safelink Wireless - Someone stole it

#1081287
Ringing go to voice mail
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