Product: Safelink Wireless Free Wireless Phone Plan Clear all filters (10 of 10 reviews match)
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Safelink Wireless - Someone stole it

Ringing go to voice mail
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Review
#1081287 Review #1081287 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Since day 1, when i use it, the wrong number and name shows up on the other end...I have made 6 days of phone calls to report this caller ID problem... I have been transferred to supervisors who keep saying give it 24-72 hrs and it will be resolved... STILL doesn't...
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4 comments
Anonymous
#1483657

I’m supposed to get 350 minutes a month 18 days into May and I’m out of minutes. By my call log counting every missed call as 1 minute I can only account for 190 minutes something doesn’t figure with that, now I have to go the rest of the month with no phone.

Someone is taking advantage of this program and it’s either SafeLink wireless or Tracfone. This isn’t the first month its happened, just the first I went to the trouble of going through my call log and adding up each call.

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Review
#1076551 Review #1076551 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Reason of review
Bad quality
2.2
Details
have went thru the annual re-cert 10 times including 6/16/2017 yet have not received minutes for June or July after phone contacts -on-line w/tracfone I got to chat w/safelink end of june was told I had to provide proof of eligibility specifically an updated lease of...
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2 comments
Anonymous
#1367118

Amen to your review. Same issue forthcoming for my service.

I just have not yet made contact with them. I will keep accepting free minutes each month until they actually cancel me.

How can they change qualification standards so drastically? We don't make anymore money than we did 8 years ago!

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Review
#1071466 Review #1071466 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Pros
  • Phone for emergencies
Cons
  • Customer resolvement of issues
  • Inability to rsolve issues on line
Reason of review
On time delivery
1.0
Details
My phone will not work in the town that I live in for some reason, I have to drive at least 5 or more miles for it to work.I am a disabled person with cancer and I need a phone in my home that will work, I'm on a very limited income so I rely on this type of phone. I...
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5 comments
Anonymous
#1405569

Safe Link Won't turn phone back on even after I sent every thing they ask for & now they I think have hacked into my Yahoo account which I can't log into because They won't turn phone back on so I can receive a code from Yahoo.

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Review
#1053983 Review #1053983 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Cons
  • Will not close my account
  • Customer sevice
  • That the phone did not work in the town that i live in
Reason of review
Poor customer service
Preferred solution
Close my account, I do not want your service that way I can get a phone that does work.
1.0
Details
I got approved on January 12.the sim card holder came, but no sim card. they then sent a card that welcomed me to the company, which was supposed to have a SIM card in it, but no SIM card. I then got a SIM card and new number, but i told them that i wanted to transfer...
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1 comment
Verena
#1334693

Hi. I’m Matt from SafeLink Wireless.

Please accept our deepest apology for this experience.

For further assistance, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Thank you.

Review
#1053557 Review #1053557 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Cons
  • Supervisors
  • Inability to refer properly to previous tickets
  • Lies
Reason of review
Poor customer service
Loss
$490
Preferred solution
Let the company propose a solution

Safelink Wireless Free Wireless Phone Plan Review

5.0
Details
Did not receive minutes on my phone
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1 comment
Verena
#1323466

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Review
#1041713 Review #1041713 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
4.8
Details
having trouble redeeming airtime for safelink wireless, minutes will not load automatically and the option to add and/or redeem is not listed u der the prepay option. Call the support line and can not get ahold of an actual person to talk to and the automated system is...
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1 comment
Verena
#1305971

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

Resolved
Review
#1024072 Review #1024072 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Cons
  • And now mt service has been disabled
Reason of review
Poor customer service
3.7
Details
i have called 4 or 5 times to let them now that i receive my 500 min.but it charges me .30 min for text which is supposed to be free. when i talk to whom ever they say "just don't use text" - or u for real how can someone make a statement like that instead of trying to...
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2 comments
Verena
#1295860

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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Review
#1014313 Review #1014313 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Cons
  • Help on the other end of the phone when u call
Reason of review
Not as described/ advertised
Loss
$500
Preferred solution
GIVE ME MY FREE TEXT TO GO ALONG WITH MY 5OO MIN
Contacted Safelink Wireless when rec phone in mail. Tried several times to explain my problem working this inky-dinky little play-phone. Inquired about some options for different phone. Something easier/workable w/my sixe 2to3 EXTRA LARGE sized fingers/gloves, sized...
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2 comments
Verena
#1267177

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

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Review
#983920 Review #983920 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Contact Safelink Wireless Customer Service

Website:
www.safelinkwireless.com
Mailing Address:
PO Box 220009
Milwaukie, Oregon 97269-0009
United States
Phone:
(800) 378-1684
All Safelink Wireless Contacts

Safelink Wireless Reviews

  1. 238 reviews
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  4. 31 reviews
  5. 37 reviews
Safelink Wireless reviews
3.4
Details
I have been receiving Safelink services since 2009 with minimal if any problems until this past August when I wanted to (finally!) upgrade my phone.I bought a tracfone and they could not transfer my accumulated (4000) minutes and of course that was not going to be good...
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3 comments
Anonymous
#1352621

I totally agree. I signed up for free service on July3rd.

I never received a phone. I went and bought one today and tried to get my minutes transferred to the new trafone but all I got was a run around all day long. They kept telling me I lost my first phone when I never even received one. Then they told me to go buy a tracfone and they could easily move my minutes on to my plan.

Well I spent all day on the phone and nobody could help me. Just horrific service. I couldn't get them to send me a phone and now I cant get my minutes put on my plan after I bought a phone.

UNBELIEVABLE. WHY DID I EVER SIGN UP FOR THIS TORTURE!

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Review
#977917 Review #977917 is a subjective opinion of poster.
Service
Safelink Wireless Free Wireless Phone Plan
Cons
  • Repeating back what i already said
Reason of review
Poor customer service
Loss
$2
Tags
  • safelink support