I have tried several times over the past few months to receive a new phone from safeink wireless. They should offer customers an option to leave an email but instead you have to spend countless hours on the phone.
On top of that they put you on hold forever and a day. I actually called once and begged to speak to a supervisor and when I finally got a supervisor on the phone I was conveniently hung up on. They have got to find a better way and improve their services.
People probably think that I should be grateful because it's free, but just because it's free doesn't give them the right to have poor service. I may be low-income but I am still a customer and I shouldn't have to be treated like I don't matter.
Product or Service Mentioned: Safelink Wireless Phone Service.