Another year has rolled around and that means another year of fighting with the incompetent bunch at Safelink Wireless in Miami, Florida. Got the usual/annual notice that I needed to log on to Safelink.com and click on "Verify" to let them know - I guess - that I'm still alive and using their cheap cell phone. I log on and get an advisory from Safelink they have no record of an account for me. Re-entered my information thinking I may have entered a wrong number. After the 4th try, I gave up and prepared a letter with all the information they would need to know about me and their cell phone. Since they have no record of my account, I expected a telephone call by way of their cell phone; or an email message. Instead I received a text message which extended my service contract until September 29, 2013.
Since receiving the service extension information, I have received 3 additional text messages from Safelink telling me I need to log on to Safelink.com and click on "Verify" or else my service will be canceled. The last text message I received said "URGENT' and that I needed to log on and click "Verify 2day". I have just attempted to log on four times and received the same statement that they have no record of an account for me. I might add I had called them from this cell phone previously and the representative was not only rude; but ended up hanging up on me. Nothing was accomplished.
I am fully prepared to cancel the "service" with this bunch of incompetent Miami employees. I now have an AT&T cell phone with all the bells and whistles and it is in service at this moment. I have no need for Safelink, their cheap cell phone, the 1916.20 minutes remaining, the 663 service days remaining, the 125 minutes (NOT 250 as advertised) they send each month nor this continuous hassle! It's just not worth what their free service costs me!