Product: Safelink Wireless Mobile Phone Service Clear all filters (41 of 41 reviews match)
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i had issues with my phone working so they sent me a different sim card.that worked for about a month. then my phone said no service or was in roam all the time. they sent me another sim. i called to activate it they did. well i never got my minutes so i called they...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

3.2
Product
Safelink Wireless Mobile Phone Service
I liked
  • Not a darn thing
I didn't like
  • Every single aspect sucked
  • Rude customer service
  • Poor english
#1131739
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The only way my phone works at all is if i pay the $15/mo.fee! otherwise when it runs out and i try to get my 500 min. i call and they say i have to turn off the phone for 48 hrs and then call back, they gave them to me yesterday and i used them up already, theres an...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.5
Product
Safelink Wireless Mobile Phone Service
I didn't like
  • Wont send a phone that works
#1129241
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I had alot of issues just getting the sim card for byop package to work.I had to call the tech support mulitple times and get connected to call center w bad english. It seems the easy way out is just for them to send you a new sim card instead of diagnosing issues. I...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

3.1
Product
Safelink Wireless Mobile Phone Service
#1114822
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Safelink Wireless - Dead zones

#1093087
2.6
Details
I cant hardly use my phone ANYwhere. Sometimes i can call in one area of a building and on the other side of the SAME building i cannot. There are SO many areas that restrict my calling privileges.
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Safelink Wireless - Worst phone company ever.

#1067296
Dropped service, no resolution. Will drop tracfone suffer the loss, hope they go out of business.
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Got my phone on oct 8th , i was so relieved to have gotten it , i am a single mother , currently unemployment stay at home mom., went to use the phone , and it said ,no service , i had a strong connection to wifi , so this does not make sense , i looked to see what my...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.6
Product
Safelink Wireless Mobile Phone Service
#1112883
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the other day I had run down on my minutes and went to add some like they say you can usually don't run out but am having to talk to lawyers and doctors so it was faster running down this time. My friend got me a card ONLINE and it was added to my phone and now when I...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. We are determined to help you get your problem resolved. Let us check on your a...

Product
Safelink Wireless Mobile Phone Service
#1106246
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at the end of the month I used up all my minutes calling family in hurricane Harvey, and now I still haven't gotten any more minutes for this month, but I still have unlimited texts???my status says im still good till 1/31/18 ive tried and tried calling but I cant get...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the inconvenience that you have experienced. Let us help you in resolving that issue. Please send us an email with your ac...

Product
Safelink Wireless Mobile Phone Service
I didn't like
  • Customer service
  • Poor customer service and being lied to
#1100792
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every month since ive been with safelink, my service cuts off every 1st of the month.its take hours and i do mean hours of transferring and answering the very same questions over and over again. one time i called for interrupted service about 5pm, at 11 30pm im still...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving that issue.Please send us an email with your account...

Product
Safelink Wireless Mobile Phone Service
#1096151
Reply to reviews
I have tried to contact Safelink about issues I have been having with my Lifeline Safelink Phone. Safelink begins sending me nagging messages several times a day beginning on the first of the month if I do not call them immediately to get my monthly minutes. In August...
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Anonymous
asheley ulander

hello i am asheley ulander and i go through safelink and i clicked on my browser and nothing but a 1800 number comes up and i don't know where to go from here and i was wonder...

Anonymous
Melissa

Same thing here?BUT THEY LIT HANG UP ON ME SAY THEY CAN'T HERE when in need of using my device. Also can never get and stay on the or get on the internet.

2.8
Product
Safelink Wireless Mobile Phone Service
#1086986
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I have tried for 2 months to get min on my phone I have called every number with no luck.they say I need to recertify , I sent my information in I call I don't get anyplace. they have given me a new id number an different sim card then a different id. no. my first...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Product
Safelink Wireless Mobile Phone Service
#1084615
Reply to reviews
My cellphone was de-activacted April 1,2017 when just got it in October 2016 without reason or cause and my minutes have not been received since that time on my phone.I have called them time after time, wrote letters, re-applied for phone,service,minutes plus data to...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving this issue.Please send us an email with your account...

5.0
Product
Safelink Wireless Mobile Phone Service
I liked
  • Not a darn thing
I didn't like
  • Difficult to understand customer representative
#1073959
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