Manufacturer: Safelink Wireless Category: Phone Services Clear all filters (35 of 35 reviews match)
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at the end of the month I used up all my minutes calling family in hurricane Harvey, and now I still haven't gotten any more minutes for this month, but I still have unlimited texts???my status says im still good till 1/31/18 ive tried and tried calling but I cant get...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the inconvenience that you have experienced. Let us help you in resolving that issue. Please send us an email with your ac...

Product
Safelink Wireless Mobile Phone Service
I didn't like
  • Poor customer service and being lied to
  • Customer service
#1100792
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every month since ive been with safelink, my service cuts off every 1st of the month.its take hours and i do mean hours of transferring and answering the very same questions over and over again. one time i called for interrupted service about 5pm, at 11 30pm im still...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving that issue.Please send us an email with your account...

Product
Safelink Wireless Mobile Phone Service
#1096151
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I have tried to contact Safelink about issues I have been having with my Lifeline Safelink Phone. Safelink begins sending me nagging messages several times a day beginning on the first of the month if I do not call them immediately to get my monthly minutes. In August...
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Anonymous
asheley ulander

hello i am asheley ulander and i go through safelink and i clicked on my browser and nothing but a 1800 number comes up and i don't know where to go from here and i was wonder...

Anonymous
Melissa

Same thing here?BUT THEY LIT HANG UP ON ME SAY THEY CAN'T HERE when in need of using my device. Also can never get and stay on the or get on the internet.

2.8
Product
Safelink Wireless Mobile Phone Service
#1086986
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Safelink Wireless - Dead zones

#1093087
2.6
Details
I cant hardly use my phone ANYwhere. Sometimes i can call in one area of a building and on the other side of the SAME building i cannot. There are SO many areas that restrict my calling privileges.
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Advertised vs Delivered
Billing Practices
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Safelink Wireless - Worst phone company ever.

#1067296
Dropped service, no resolution. Will drop tracfone suffer the loss, hope they go out of business.
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I have tried for 2 months to get min on my phone I have called every number with no luck.they say I need to recertify , I sent my information in I call I don't get anyplace. they have given me a new id number an different sim card then a different id. no. my first...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

Product
Safelink Wireless Mobile Phone Service
#1084615
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My cellphone was de-activacted April 1,2017 when just got it in October 2016 without reason or cause and my minutes have not been received since that time on my phone.I have called them time after time, wrote letters, re-applied for phone,service,minutes plus data to...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you in resolving this issue.Please send us an email with your account...

5.0
Product
Safelink Wireless Mobile Phone Service
I liked
  • Not a darn thing
I didn't like
  • Difficult to understand customer representative
#1073959
Reply to reviews
I lost ability to make a phone call which meant lost service (not making minimum amount required calls per month).No ability to make call + No physical office or store to take this problem to in Seattle= 4632.20 minutes still on phone that are useless. Cant transfer...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Product
Safelink Wireless Mobile Phone Service
#1022951
Reply to reviews
I have received a phone from you guys that did not have service , it worked intermittently .After three different attempts, I got a new sim card sent to me. I also asked about switching a old number over to the safe link phone. I was told this was doable but need to...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

1.0
Product
Safelink Wireless Mobile Phone Service
#1009049
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My phone was cut off for no reason without warning
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

Product
Safelink Wireless Mobile Phone Service
#1003462
Reply to reviews
I recently started using safelink on the smartphone that I bought a few months ago.Everything worked great until a few days ago. For no reason whatsoever, my minutes, data, and texting disappeared! Customer service was able to get back my lost minutes and data, but the...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

Product
Safelink Wireless Mobile Phone Service
I didn't like
  • Customer service is a joke
#995578
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I spent 9 hours on the phone trying to get the messaging to work...It still isn't working and I'm waiting for a new phone for two weeks This is the third sim chip and phone. When a tech could not get it to work he would bring on another tech after waiting on hold for...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

Product
Safelink Wireless Mobile Phone Service
#993462
Reply to reviews