Safelink Wireless Mobile Phone Service Reviews

1.9
(10 reviews)
Coverage Area
Product or Service Quality
Warranty
My minutes are not on my phone for this month....what is the problem? My number is 5043259769 and I can be reached at 5048260227
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I'm trying to find out if all of my minutes are free, or if the free minutes start at a certain time (7/9 0'clock p.m.) and are free all weekend.I go to the Safelink website, and the website shows "Enrollment I.D.", and last four digits of my soc.etc. no., it also shows "Forgot enrollment I.D", which one assumes means you get asked for you e-mail address, put that in, and your I.D. is then e-mailed to you; so you can go back to website, put I.D....
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I liked
  • Having the phone and
  • Free 250 minutes
I didn't like
  • Not able to find out info about my account
  • Not retrieving getting my enrollment id
#894236
have to call every month to get my minutes loaded and it still charges me for my texts, so needless to say my minutes are used up in two weeks time.i go online to check my account and this fourth month says i am cancelled. go figure. applying for disability and no one can contact me, phone wont dial out constantly, or says unregistered sim. worst ever.cant even submit review in less than 100 words,tired of wasting my time,not worth it i think i...
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I didn't like
  • Cant understand a word customer service saids
  • Bad experience
  • Total run around everytime have never had a good experience
#892285
I was told I would get 350 minutes with my phone.They gave me 20. They say it is because I live in Oregon. I thought this was a federal program. I know other folks nearby who got 350 minutes. Why not me? I am fully qualified. I would like to know where I can return this useless phone? I have no way to call them and spend hours straightening this out. If there was someone there who spoke english it would help but I still dont have a way to call....
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1.0
I didn't like
  • Bad experience
  • Lack of customer service
  • Poor customer service
#888317
Hello my name is Jessa Serrano and i never received my minutes for this month. 4194077225
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My name is Juan A Figueroa (609)456-9213 I never recieved my May minutes
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Three times I applied 3 times approved.Three times it got lost in the mail.Two years and After hours on the phone with customer service I Finally got the blasted rickety cheap refurbished phone. No service. Again back to customer service. Well I have service with no minuets. I was told because whoever got the phone used it so I won't be getting minuets. Why doesn't the government prosecute the offenders? My thought is safe link screwed up and is...
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