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I have been a customer of Safelink Wireless for about 4 months now. In those 4 months, I have had 2 replacement phones and I don't know if the one they are sending will be any better than the last 2.

The first one, screen wouldn't show anything and the second one, I couldn't get notifications. Now that I've ordered a new phone (yesterday), they cancelled my service (today). So for 7-10 business days, I will not have a phone. Not to mention, their "customer service" phone number is absolutely useless when you need to speak with a live person.

It just hangs up in your face each time you call. The phone isn't worth all the trouble really. It's a very basic phone with no camera and no multimedia, the internet sucks and uses your "units", and I can't even get music.

Why am I wasting my time?? Hmm..

Product or Service Mentioned: Lg Electronics Cell Phone.

Reason of review: Horrible phone with poor customer service.

Preferred solution: Let the company propose a solution.

I liked: Service coverage and free texting.

I didn't like: Low grade phone and poor customer service.

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MattSL
#1216799

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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