Product: Safelink Wireless Phone Plan Clear all filters (23 of 23 reviews match)
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Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
Safelink Wireless - No way to check my Safeink minutes
I received my new smart phone from Safelink, a black ZTE android model.I have opened every app this phone has and yet there is nothing about minutes left/remaining.Even the download account is a joke and never works.It just says no connection please try later.There is...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. You can check the minutes by texting the...

3.6
Product
Safelink Wireless Phone Plan
I didn't like
  • Account options
#1137305
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I started service with Safelink 09/23/2017 I have been qualified but have never received my minutes I have even been given a new enrollment ID# when I call they say my minutes will be there the following day.It's all lies. This has prevented me from promotions at...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you've experienced. Let me help you in resolving that issue. To resolve the problem, please send us a...

1.0
Product
Safelink Wireless Phone Plan
#1135794
Reply to reviews
I just faxed safelink to get my minutes back. 3 days ago sent in 2 proofs of address and medical card to recertify my text # is 7738862977 been trying for 3 months-i did all that i could do when do i get my minutes,tired of trying i cant reach anybody with any sense...
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Product
Safelink Wireless Phone Plan
#1097106
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Safelink Wireless - Misrepresented data amounts

#1133731
1.6
Details
When i enrolled, I was told I would get 1 gig of data for 1st 3 months. But, they will give me 500 min I have called 3 times with no resolution
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Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website

Safelink Wireless - Worst service in the country.

#1111195
Can't get minutes on time, waiting almost an hour to speak to someone about a problem. Then being told that the problem was corrected an once you hang up the problem started all over again.
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Safelink Wireless - pay for phone service

#1097564
my safe link phone has been deactivated until I pay ten dollars. Never had to pay before for over 2yrs. explain, please.
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Oh My God I know what your talking about.I am about to cancel this free service. I wish to GOD I would have never signed up for the service. I signed up for the service because it was free but it's about to cause me a nervous breakdown. They never sent me a phone but...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.I'm sorry for the inconvenience that you have experienced.Let me help you with your concern. Please send us an email with your account info...

Product
Safelink Wireless Phone Plan
#1077099
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I didnt get my minute at all
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/2gQCmUz?caseId= to chat with a live agent. Fo...

4.0
Product
Safelink Wireless Phone Plan
#1028467
Reply to reviews
Why cant I get ahold of anyone at your company?And I certainly be glad to make the once a month phone call to keep the service active. That is if my service was ever turned on. And not only do you just hide behind a loop voice mail stall for the people that call in and...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. You can contact us via chat at http://bit.ly/2gQCmUz?caseId=41023 for us to assist you with your concern.

Product
Safelink Wireless Phone Plan
#992521
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Ran out of Texting with " unlimited plan"
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

Product
Safelink Wireless Phone Plan
#953954
Reply to reviews
every month I have to call they give me 80 min not 125 which if I go on my account on computer it states I have plan B 125 min.then they give me run around from 1 dept to the other finally giving me the 45 min to make 125 and say u be all set next month will that ever...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please contact one of our customer care representatives at 1-800-378-1684. Our repres...

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent. For your conv...

3.5
Product
Safelink Wireless Phone Plan
I liked
  • Phone
I didn't like
  • Customer service not helping
#929113
Reply to reviews
i just got my gov phone i had 100 minutes when my daughter added a monthy plan with her credit card the ver next day i had no service an i still dont have service she wants her money back on her card or transfer the minutes to a new sims card and i want to know why my...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

5.0
Product
Safelink Wireless Phone Plan
I didn't like
  • How i do not have any service after having the phone 3 or 4 days
#808367
Reply to reviews
The customer service is very poor. You can plan on being on the phone with them for 45m-11/2hrs. Sad part is half of that time is on hold. The time it takes to get someone out to fix your issues is awful. I have paid every month for internet that is...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safeli...

Product
Safelink Wireless Phone Plan
#801078
Reply to reviews