Product: Safelink Wireless Phone Plan Clear all filters (34 of 34 reviews match)
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3.6
Details
I never got my minutes for the passed two months
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1 comment
Verena
#1697862

Hi FailingHorse. This is Matt from SafeLink Wireless.

I'm really sorry if you did not receive your minutes for two months. Let us further discuss and check your account so we can provide a concrete resolution. Please chat with us at http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1552431 Review #1552431 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Reason of review
Not as described/ advertised
I used to dial from my Safe Link Senior Government free cell phone International contact with the help line it had. Of late this is no more available. We seniors were allowed to make free international calls which obviously used to deduct from the free minutes provided...
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2 comments
Verena
#1693278

Hi ScratchyArcticWolf786. This is MattSL from SafeLink Wireless.

We sincerely apologize for the inconvenience we have caused you. Please chat with us at http://bit.ly/2qdrKHH so we can help you get this resolved. You may also call us at 1-800-867-7183. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You can also use our self-service menu by simply texting the word HELP to 611611. Thank you.

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Review
#1523418 Review #1523418 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Reason of review
existing help to seniors withdrawn
Loss
$120
Preferred solution
Let the company propose a solution
4.0
Details
I have been buying the "truly" unlimited plan for $40 for months from Safelink. One main reason is for the "hot spot." This month about halfway through they throttled me so there is not enough bandwidth for my laptop. I called tech support and was told it's a violation...
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6 comments
Tressa
#1666753

Same here!

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Review
#1475615 Review #1475615 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Reason of review
Not as described/ advertised

Safelink Wireless in Staten Island, New York - Minutes

I didnt get my minutes november 1-10 days i dont know whats wrong
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Review
#1400800 Review #1400800 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Reason of review
Not as described/ advertised
1.0
Details

Update by user Sep 09, 2018

This month, I was unable to access any web pages on my phone. I kept getting a message that said "you are offline." I called tech support 2 days after the date that my benefits are supposedly reloaded. I was told that their records show that I have exceeded my data...

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3 comments
Verena
#1557263

Hi DiscreteBoa. I’m Matt from SafeLink Wireless.

We’re sorry for the trouble this issue has caused you. We understand the importance of correcting the issue that you are having. This is definitely not the experience that we want you to have, and we would be glad to work with you to resolve the problem. We want to make things right.

Please chat with us using this link http://bit.ly/2qdrKHH. For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information. Thanks.

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Review
#1326816 Review #1326816 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Pros
  • Phone and free service
Cons
  • Total run around everytime have never had a good experience
Reason of review
Not as described/ advertised
Preferred solution
provide the full service that the government is paying for on my behalf
Tags
  • Free Cell Phone
  • Safelink Bad Customer Service
1.0
Details
I did go in and file a dispute through my bank. I can't believe a company supposed to help people at their lowest would turn around and cheat an actual PAYING customer. I have read other reviews now and have seen 1 or 2 from others who have paid out of their pockets...
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Review
#1294270 Review #1294270 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Reason of review
Not as described/ advertised
1.0
Details
I purchased the $40 true unlimited plan on the morning of June 29th. Around 5pm on the 30th my internet was completely off out of nowhere. I called and spoke to at least 7 different reps about this issue, each giving me a different explanation and 2 reps even claimed 2...
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Review
#1292830 Review #1292830 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Reason of review
Not as described/ advertised
1.0
Details
dumb customer service agents told me i lost it soon after i paid for it because i used my home wifi at same time and didn't turn my data usage off.Well, phone is set to use Wifi at home first....crooks. I'm going to forget the smartphone and just use a cheap flip for...
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1 comment
Tayelor
#1434813

This is Eddie from SafeLink Wireless. I see you need help with your phone.

Please chat with us using this link http://bit.ly/2qdrKHH.

For your convenience, our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. You may also text the key word HELP to 611611 to view our self-service menu with a list of help key words with valuable information.

Review
#1192749 Review #1192749 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Reason of review
Pricing issue
Loss
$10
2.4
Details
Recently Safelink Wireless allowed us to purchase a smart phone. I bought a used phone from their website. My account was transferred to the new phone. The next day I discovered that it wasn't charging so had to send it back. Safelink transferred my number back to my...
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Review
#1178544 Review #1178544 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Pros
  • Old lg phone
Cons
  • Customer service leaves a lot to be desired
Reason of review
Failure to notify that service was ending
Loss
$35
Preferred solution
Nothing just go away
Tags
  • Cancellation Issues
  • Safelink Lies
  • Communication Bad

Contact Safelink Wireless Customer Service

Website:
www.safelinkwireless.com
Mailing Address:
PO Box 220009
Milwaukie, Oregon 97269-0009
United States
Phone:
(800) 378-1684
All Safelink Wireless Contacts

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Safelink Wireless reviews

Safelink Wireless in Medley, Florida - Taking our money for home phone no service or minutes x 3 months

SAFELINK CONTINUES TO TAKE OUR LFELINE MONEY,WE HAVE BEEN CUSTOMERS 5 years,recertified 3 x this year. They say I need to sign an application, waiting 3 months for it! WE ARE POOR AND DISABLED,IF YOU ARE NOT GOING TO SEND OUR MONEY FOR A CELLPHONE GIVE IT TO ATAND T FOR HOME PHONE. SOMEBODY HELP 256-840-9078 poor in boaz Alabama JAN FLECKER we need an advocate this is a rip off. You call their number and the rude employees can't speak English and don't care, HELP IS THERE SOMEONE ELSE THAT CAN HELP US GET OUR LIFELINE BACK TO REGULAR PHONE IF THEY REFUSE TO ADD OUR MINUTES. TIA
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Review
#1146622 Review #1146622 is a subjective opinion of poster.
Service
Safelink Wireless Phone Plan
Reason of review
Problems with payment