Not resolved

My SAFELINK phone was stolen I purchased another phone to switch my service over however the transaction could not be processed. Automated voice says it's due to another order being processed.

I have not placed any orders and have not been able to resolve anything, no live person to speak! I cancelled the service now someone answers my stolen phone and hang up.

I'm very upset and want the service turn off and the minutes transferred to my new phone asap! Thank you!!!

Product or Service Mentioned: Safelink Wireless Phone Service.

Company wrote 0 public responses to the review from Sep 03, 2014.
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The same thing happened to my mother. She has a new safelink phone that is fully activated.

The stolen one was supposed to be cancelled, but someone answered it, denied it was my mom's phone, and now has it going straight to voicemail (with my mom's name in the voicemail message). She never got her minutes on the new phone either.

Cannot get a live person at the support number for Safelink. URGH!

to Anonymous Cebu City, Cebu, Philippines #1264751

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.


I had the same problem and the people at this email address helped me fix my issue. I know that the email is going to the company themselves but the people handling these emails are very good.

Give it a try.

The email address is Oh yeah, send them your name, cell number or your phone serial number.


Hi. My name is MattSL, and I work with SafeLink Wireless.

I noticed your complaint on this blog and I want to help you. Just send me your name, contact number and your phone serial number or cell number and we will resolve your issue right away.

Please copy and paste your comments from the blog and include it in your email. Email your info to or you can chat with us live @

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