Not resolved

I have been having an issue with receiving my minutes since January. I've called multiple times and everyone kept saying keep your phone on, which I do every month.

I have yet to receive my minutes. I called today and the rep that I spoke with told me that I can only receive this month's minutes only. The rep and the supervisor was rude.

I asked for the complaint phone number and the supervisor could not provide it for me. I think I'll be switching providers.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Poor customer service.

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Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

to MattSL #983217

Doesn't do any good to call they are no help at all

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