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I have been having an issue with receiving my minutes since January. I've called multiple times and everyone kept saying keep your phone on, which I do every month.

I have yet to receive my minutes. I called today and the rep that I spoke with told me that I can only receive this month's minutes only. The rep and the supervisor was rude.

I asked for the complaint phone number and the supervisor could not provide it for me. I think I'll be switching providers.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Poor customer service.

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MattSL
#980516

Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

Anonymous
to MattSL #983217

Doesn't do any good to call they are no help at all

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