Taylorville, Illinois
Not resolved

I purchased a phone from safelink. When it got here it was not compatable with this area.

I was told to return and they would refund my money. I returned and now they claim it didnt come back even though i have the tracking info stating it was returned. I was going to be able to buy a different one after the refund. But now since they are stating it wasnt returned i do not get a refund or chance to buy a new one.

I am 78 years old and i live alone.

I needed this phone. I have never had a problem like this before and i dont know how else to get my refund or a different phone.

Reason of review: Return, Exchange or Cancellation Policy.

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Taylorville, Illinois, United States #1251569

They have done nothing to solve. They have their phone and my money


Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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