Taylorville, Illinois
Not resolved
2 comments

I purchased a phone from safelink. When it got here it was not compatable with this area.

I was told to return and they would refund my money. I returned and now they claim it didnt come back even though i have the tracking info stating it was returned. I was going to be able to buy a different one after the refund. But now since they are stating it wasnt returned i do not get a refund or chance to buy a new one.

I am 78 years old and i live alone.

I needed this phone. I have never had a problem like this before and i dont know how else to get my refund or a different phone.

Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss return, exchange or cancellation policy of a product or service. Safelink Wireless needs to read this review and look into the issue (if any) according to poster's claims.

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Anonymous
Taylorville, Illinois, United States #1251569

They have done nothing to solve. They have their phone and my money

MattSL
#1239996

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please click on this link http://bit.ly/GPJn5a to chat with live agent.

For your convenience, you may contact one of our customer care representatives at 1-800-378-1684. Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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