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Supposedly been enrolled since August but never got the minutes on the phone , I was told I could transfer over to safelink. Now spoke to a “supervisor” ( third supervisor I’ve spoke to) and eventually he stopped responding to me after I explained what’s been going on....after 10 mins of saying “hello” I hung up.

Tried to go to assurance wireless and can’t b cuz I’m “enrolled” w/ safelink but I’m not a customer. And have to wait a year b 4 I can’t switch over. This government program is a scam. Safelink asked me for proof of eligibility (3rd time since I don’t make calls n get unenrolled)and I’ve sent in 4 documents requested and now I’m told they were invalid.

And now since I didn’t make a call from the phone “again” (that was never hooked up ) I’ve been unenrolled and they want more paperwork. Called the FCC and was told to make a formal complaint on there website.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Return, Exchange or Cancellation Policy.

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Yeah me too, it’s canceled on me


I received text messages in January 2018 my service was ending. I called Safelink, I was told I was enrolled, I would receive monthly minutes, to disregard notice.

The beginning of February my service was turned off. I make several calls a month. I called Safelink service was restored. February 27, 2018, I start receiving notifications my service is ending.

I call Safelink again, told I am enrolled and they guarantee my phone will not shut off, but if it did, do not call for 7 days sounds like a guarantee to me).

It is not time for annual certification, minutes are added and will add to phone by end of day 3/1. Today, no minutes and another message my service is ending.


They have hung up on us. We have mailed 4 re certifications, faxed 4"4 by phone they have missed 4 months on minutes...terrible company to deal with

to Jan flecker #1408388

GONNA hire attorney if not fixed


Hi. I’m Matt from SafeLink Wireless.

I do apologize for the inconvenience that you've experienced.

Let us further discuss and check your account to resolve that issue. Please send us an email with your account information to to further assist you.

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