Supposedly been enrolled since August but never got the minutes on the phone , I was told I could transfer over to safelink. Now spoke to a “supervisor” ( third supervisor I’ve spoke to) and eventually he stopped responding to me after I explained what’s been going on....after 10 mins of saying “hello” I hung up.
Tried to go to assurance wireless and can’t b cuz I’m “enrolled” w/ safelink but I’m not a customer. And have to wait a year b 4 I can’t switch over. This government program is a scam. Safelink asked me for proof of eligibility (3rd time since I don’t make calls n get unenrolled)and I’ve sent in 4 documents requested and now I’m told they were invalid.
And now since I didn’t make a call from the phone “again” (that was never hooked up ) I’ve been unenrolled and they want more paperwork. Called the FCC and was told to make a formal complaint on there website.
Product or Service Mentioned: Safelink Wireless Phone Service.
Reason of review: Return, Exchange or Cancellation Policy.