I am homeless in Olympia, WA awaiting judgement for an SSI Federal Disability claim, but currently on a program called G.A.X. (the state disability aid program). When I first called in it was because the website enrollment process wouldn't accept my address. It is a "PMB" address or "Personal Mail Box". So I called customer service and was instructed by the rep to enter a physical address. I explained to him that I am homeless and don't have one so he suggested I use a close friend's or relative's. I gave him a physical address to my mother, and was approved immediately.
It's been about a week now and I decided to call in and try and get a tracking number. The entire length of the call was 2 hours, 4 minutes and 37 seconds, and here's why;
I requested the tracking number and the operator (while verifying info) was asking me questions, one of them being "Are you the head of the household?" I answered honestly, no ... it's my mother's home but I was prompted by one of your cs reps to use her address because I don't have an address to the tent that I sleep in. That was a BIG mistake!!
Suddenly the call turned from an innocent inquiry into my tracking number into a shakedown about the FCC's right to charge me with perjury. I went round and round with the towlhead cs, but never resolved ***. I escalated to a supervisor who could also not provide me with a tracking number, but had no problem threatening me with perjury some more. I explained over and over AND OVER that never ONCE did I LIE to get the service, that I am merely HOMELESS without a line to stay in touch with family and doctors, and that her OWN *** REP suggested I use the physical address of my mother in order to seek approval.
Overall opinion of this company ... pathetic. These people are obviously another company's method of outsourcing to people without any concern for their customer's welfare. Not once did I feel that either of the last 2 people I spoke with showed any non-scripted compassion for my situation. They were like civil vultures just looking for any excuse to keep me off their system.
The first guy I dealt with was not only TOTALLY professional, but he was problem solving, and compassionate for my situation. Unfortunately, I had no idea he might have begun the process of convicting me with perjury. *shrugs*
*** this company!!
Product or Service Mentioned: Safelink Wireless Website.