Product: Safelink Wireless Technical Support Clear all filters (22 of 22 reviews match)
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I have been trying for months to recertify my Safelink phone.I've tried online and received the message that I need to do it over the phone and I've called the number given and given the info that I didn't have to do it now regardless of what the text message I got...
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Anonymous
Sharon Grimes Catchinhs

I lost my phone abot two weeks ago is there any way u can send or bill me a new phone with the 500 minutes. And the unlimited text thanks sharon the track phone # was 662-785-...

MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.6
Product
Safelink Wireless Technical Support
I didn't like
  • Extremly poor customer service
#1129503
Reply to reviews
when u move your supposed to contact safelink of your new address which I did, mind u it is only 45 min away, different town from my old address, where I was living more than 10 yrs, now safelink keeps giving me the run around with my minutes! The people who work for...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.6
Product
Safelink Wireless Technical Support
#1114589
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I've had a safe link phone for years but recently it's become impossible to deal with this company.My cell phone states I have 316 minutes & Service until 01-31-2018 with 116 service days left, yet I'm unable to use my phone & when I try to use it it states to press #1...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. To resolve the problem, please send us...

1.0
Product
Safelink Wireless Technical Support
I didn't like
  • Customer service
  • Extremly poor customer service
#1112181
Reply to reviews

Safelink Wireless - *** service

#1096003
1.1
Details
Crappy service no tec service
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could you at least hire english speaking tech support that don't ride elephants to work?recertification in three languages none of which are my first tongue but even i can speak the language of the colonial oppressors, dude get a clue at least educate your tech...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. I'm sorry for the inconvenience that you have experienced. Let me help you in resolving your issue. To resolve the problem, please send us...

1.4
Product
Safelink Wireless Technical Support
I liked
  • Old phone i had before
I didn't like
  • Safelink before tech suppoprt became elephant jockys
#1106546
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My phone won't make, or accept, any phone calls or text messages so I have had to call the technical support line on SEVERAL occasions only to be either deliberately disconnected or to be put on hold for a God awful amount of time.And the customer representative is...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless. We're sorry for the inconvenience that you have experienced. Let us help you in resolving that issue. Please send us an email with your ac...

1.0
Product
Safelink Wireless Technical Support
#1101501
Reply to reviews
The reps who handle SafeLink's customer service aren't at fault.They're low-wage workers trying to make a living in a terrible work environment. They handle calls politely and professionally and do the best they can with the tools they're provided. This is the problem:...
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MattSL
MattSL

Hi. Im Matt from SafeLink Wireless. Im sorry for the inconvenience that you have experienced. Let me help you in resolving that issue. Please send us an email with your accoun...

2.2
Product
Safelink Wireless Technical Support
#1091015
Reply to reviews
I have had problems with the safelink service off and on for several months. They turned off my service the day before they said they would and since i live in montain time zone was unable to call untill they opened again i payed for a block of time and was told...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.We're sorry for the inconvenience that you've experienced. To resolve the problem, please send us an email with your account information to...

2.1
Product
Safelink Wireless Technical Support
#1086172
Reply to reviews
so ime bring my old phone to safelink mind you now has whent out bought a track phone use the sims in my tmobile phone no problem so i found out i could bring my old phone to safelink now they have sent me 3 sims cards an one own the way tell me turn off the phone turn...
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MattSL
MattSL

Hi. Im Matt from SafeLink Wireless. We're sorry for the trouble. To resolve the problem, please send us an email with your account information to tracfone@fb-tracfone.com.

1.0
Product
Safelink Wireless Technical Support
I didn't like
  • Full of bull
#1081938
Reply to reviews
I ordered a phone through Safelink and when they shipped my phone, my apartment # wasn't included on the shipping label (this information was included on my application), so it was shipped back to sender.I attempted to contact Safelink numerous times and was on hold...
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MattSL
MattSL

Hi. I'm Matt from SafeLink Wireless.We're sorry for the trouble this issue has caused you.For us to further assist you, please click on this link http://bit.ly/2gQCmUz?caseId=...

1.0
Product
Safelink Wireless Technical Support
I liked
  • Quick easy application process online
I didn't like
  • Difficult to understand customer representative
  • Time on hold to speak with customer representative
  • Customer representative unable to handle issue
#1058022
Reply to reviews
I am disabled and relied on a safelink wireless phone. several months ago my phone was cut off with no notice and recertification was not due. I was literally in the middle of a highway with a flat. I know better than to contact their customer service by phone because...
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MattSL
MattSL

Hi. I’m Matt from SafeLink Wireless.We’re sorry for the trouble this has caused you.For further assistance, please click on this link http://bit.ly/2gQCmUz?caseId= to chat wit...

Product
Safelink Wireless Technical Support
#1055026
Reply to reviews