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My 90 year old mom misplaced her phone, so we called the company to let them know she misplaced it , well they had turned her phone off but then just a few days later she found it and called them back and they kept her phone off instead of turinig it back on for her. And wanted to send her a new sim card and then they would reactivate it, well needless to say it has not come and she needs a phone now and not later so , forget about sending a sim card and keep your so called phone service too I already bought her a phone and she dont need to recertify eighther.

So please know that this kind of phone service is NOT worth the HASSLE. Donnie McCrackin Sallies son of 54 years, and cares about the folks that needs there phone and not get jerked around by a silly phone company like this one.

This person wrote the review because of poor customer service at Safelink Wireless. Reviewer claimed that he or she wants Safelink Wireless to read this review and look into the issue (if any).

Author liked the most free 250 minutes. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

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MattSL
#1075135

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com.

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