Not resolved

I am a safe link cell user which is serviced by tracfone. Few months back my phone stopped working properly, so bought a replacement.

Went to activate, lost all minutes & phone # however old phone still had my minutes & phone #. Something is wrong w/new phone. Hours spent trying to understand foreign accent was sent simm card. Didn't work, hours again wasted trying to understand this person & sent another simm card.

Didn't work, so another foreign rep said to me on Sept 4th, will send out a new phone, right? Sept 17th, call them again, it will arrive in 2 business days. It's now Sept 29th & I am madder than xxxx. I need this phone near me as I am disabled but try to dial out & wait 3-5 minutes for it to ring, just praying for no health issue to arise as 3-5 minutes might be too late.

I found an executive customer service # in this forum, seems to make you go thru all different prompts, then be put on hold.

The safe link people put you thru the same then tell you to call tracfone. Going to have to put a dent in my budget & go back to virgin mobile, never had a problem w/that service.

Reason of review: Order processing issue.

Preferred solution: Deliver product or service ordered.

I didn't like: Put on hold 40 minutes transferred over and over, Total run around everytime have never had a good experience, Not being able to understand the reps.

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Tonite, I discovered that my phone is deactivated!


Finally received a phone, called them to activate, they sent me the wrong phone as it didn't get transferred over, looked up the model, it's a smartphone & they were the ones that told me not to get a smartphone or android.

to Anonymous #1052624

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to


Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at and we will resolve your problem right away.

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