For those with Tracfone having Safelink service and cannot find the "Redeem" or "Add Minutes" option on your phone in order to receive monthly minutes, follow the link below: To reprogram your Tracfone go here: http://www.tracfone.com/includes/content/questions/General.jsp?enId=FA10068&esId=FA10069&a=1379709875368 You will be taken to a page which will ask you to enter your phone's serial number. From there, the site will determine whether or not you need to reprogram your phone and will take you thru some steps to achieve this by entering a code into the code mode menu on your phone.
Enter the code provided until the code is approved.
Once code is approved, reboot your phone and you should be good to go. Hope this helps.