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I have had my phone for around half a dozen years. No problem with the tracphone at all.

When the speaker phone and ringer stopped ringing I had to phone not one but two female phone techs who said they were located in south America. Three hours later and with a second female phone teck who went through my phone inside and out FINDING OUT EACH TIME THAT THE PHONE WAS NOT FUNCTIONING, found out that I had 1178 minutes saved.

She transferred the numbers to two different phones saying that the minutes were being added to my replacement phone that was to be mailed to me.

This was back in or around June 4 2015, and when my broken phone indicated that I just received new monthly allocated minutes (THIS MONTH) I had a serious meltdown. I WAS HAVING SURGERY AND THEY STOLE MY AIRTIME WHEN ONE NEEDED IT MOST.


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Hi. I am Matt and I work with SafeLink.

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