I am NOT a safelink customer! I am trying to pay the E911 fee for my son or his girlfriends phone.
I called to give them a credit card for payment. The only information I have is the phone number of the phone that has the charge. I am a hearing-impaired person who has to use a bluetooth connection between my hearing aides and my phone. Generally it works well if the people I'm talking to can speak clear english.
I couldn't understand the first lady very well so she transferred me to another lady who couldn't speak any clearer English!! When I finally got frustrated and hung up, they called back and wanted to help their "customer". I AM NOT a safelink customer. I couldn't understand what she wanted from me, so I hung up again.
All I want to do is pay my son's E911 fee with a credit card or online using only the information I have. Why is it so hard to understand that???
Product or Service Mentioned: Safelink Wireless Phone Service.
Reason of review: Poor customer service.