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I am NOT a safelink customer! I am trying to pay the E911 fee for my son or his girlfriends phone.

I called to give them a credit card for payment. The only information I have is the phone number of the phone that has the charge. I am a hearing-impaired person who has to use a bluetooth connection between my hearing aides and my phone. Generally it works well if the people I'm talking to can speak clear english.

I couldn't understand the first lady very well so she transferred me to another lady who couldn't speak any clearer English!! When I finally got frustrated and hung up, they called back and wanted to help their "customer". I AM NOT a safelink customer. I couldn't understand what she wanted from me, so I hung up again.

All I want to do is pay my son's E911 fee with a credit card or online using only the information I have. Why is it so hard to understand that???

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Poor customer service.

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MattSL
#1121408

Hi. I’m Matt from SafeLink Wireless.

We're sorry for the trouble. To resolve the problem, please send us an email with your account information to SL.CorpResolutionTeam@safelink.com. For your convenience, you may contact one of our customer care representatives at 1-800-378-1684.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST.

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