My parents' phone was deactivated to switch the phone from my mother's name to my father's name. This was done because one day my dad called customer service to ask for help regarding why the number shows up as "private caller" or "unknown number" on the receiver's phone.
Now it has been over two months to get the phone reactivated with minutes. They were told to send a fax for some comfirmation. My dad has sent the fax three times because he was told they did not receive it. The number was also confirmed for the third time.
I mentioned a while ago that they should probably deactivate for good but they insist on sticking with them because they are seniors and it's free. Rediculous!
Product or Service Mentioned: Safelink Wireless Phone Service.
Reason of review: Poor customer service.