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It's been 4 months of faxing, email & downloading application & proofs. Still no phone.

After 5 phone calls (3 of which were answered by people who barely speak english), I still don't have a phone. The last rep told me that their email is not working & that I didn't have the correct fax number -- although the other 4 reps verified the email & fax numbers are being correct. I was instructed to re-sent the proofs for the 6th time !!!

These people have no clue what they are doing. It's the worse customer service I've ever experienced.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Inept customer service.

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Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

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