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It's been 4 months of faxing, email & downloading application & proofs. Still no phone.

After 5 phone calls (3 of which were answered by people who barely speak english), I still don't have a phone. The last rep told me that their email is not working & that I didn't have the correct fax number -- although the other 4 reps verified the email & fax numbers are being correct. I was instructed to re-sent the proofs for the 6th time !!!

These people have no clue what they are doing. It's the worse customer service I've ever experienced.

Product or Service Mentioned: Safelink Wireless Phone Service.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Inept customer service.

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MattSL
#969725

Hi. I am Matt and I work with SafeLink.

Let me help you get this resolved. Send me an email at SL.CorpResolutionTeam@safelink.com and we will resolve your problem right away. You can also call our Customer Care Center at 611 from your SafeLink Phone (it’s a FREE call) or 1-800-378-1684 (from a landline phone) for assistance.

Our representatives are available Monday-Sunday from 8:00 AM to 11:45 PM EST. Thanks.

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