It's really horrible service when one has a problem that requires calling customer service. I do not think these people are being properly trained or they are not paying attention when they are being trained for the job.
Why didn't they transfer my minutes to my lost phone? Why didn't they transfer my minutes to my new sims card when I changed my number? Why do they spend 20 minutes asking me questions and sims card and serial numbers only to transfer me to someone else and I have to do and say all the same things? Nobody explained anything to me..I don't know your job, YOU are supposed to know your job and inform the customer.
It is really bad customer service from some of the people there. NOT ALL..some are very nice and seem to care about doing a good job, some others dont seem to give a ***.
Product or Service Mentioned: Safelink Wireless Technical Support.
Reason of review: Poor customer service.