I have been a safelink customer for several years. For the last several months, I have had to call them because my service ends abruptly.
I get 500 free minutes each month, but I am told each time the phone goes out I still have 300 - 400 minutes remaining. They have to "fix" my phone manually. While they are working on mine, I have to enter code numbers on my phone while talking to them on a borrowed a borrowed telephone. Sometimes, it takes over an hour to get my phone working.
I've asked for a new phone but they refuse.
I recently moved out of state so getting a stranger or near stranger to allow me to use their cell phone for an extended period of time is difficult - not to mention embarrassing and inconvenient. I am 72 years old living on a limited income and make few calls and texts a month.
I have been reading about other government - free cell phone plans but they seem just as unreliable.
I need someone to talk to safelink - get me a new phone and fix my problem
Product or Service Mentioned: Safelink Wireless Technical Support.
Reason of review: Damaged or defective.
Preferred solution: Let the company propose a solution.
Safelink Wireless Pros: Free plan, Phone for emergencies.
Safelink Wireless Cons: Are no help, Unclear where to go for help.